US Solar Supplier（ussolarsupplier.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 60 条用户评价，属于公用事业分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；近 12 个月新增 40 条。数据最后更新于 2026-08-10。
广告。你展示一件事的图片并提供另一件事。现在我仍在等待 RMA 号码返回。
Hello Michael - looks like this was processed and refunded per your request. The MPN/ Spec Sheet does state here the exact product being sold, but as it is part of a system, there was an image that showed it in tandem with its compatible parts. Glad we were able to resolve all, and so sorry about any inconvenience caused on our part!
Hi Stephen, I am so sorry about that there was a delay in recieving your part. I'm issuing a discount card for your next purchase should you need anything else. This particular product's manufacturer was late in delivering. I've emailed you with more information! Again, our greatest apologies for the inconvenience. We know you have many people to choose from, we try to provide access to these hard to get products, and it pains us when we can't deliver in a seamless way!
您延迟发货，并且在被告知取消订单后仍继续发货。在您被告知取消订单后，包裹终于到达，并准备好退回。请发出 RMA 并退还购买价格。
Hello Michael, Happy to have helped you today in a full refund. We are sorry that it was not shipped out in your expected time period. Unfortunately, the mechanisms of the supply chain are sometimes hard to stop in progress! We try our best to align with unexpected cancellations, and we're glad we could rectify things in the end. Please let us know if you need any other support with your solar project!
我想购买一件非常受欢迎的商品，并且在我访问的每个网站上都被列为“缺货，缺货”。然而，美国太阳能供应商为我找到了一个并尽快发货。运输非常快，交货专业且礼貌。到达的包裹状况良好，表明整个过程中的处理非常小心。
Hello Christopher, Thanks for the kind words about our shipping and delivery— we know at the end of the day it's not just the purchase but also final arrival! We're glad we could find your item, please let us know if you need any other support on your solar project!
我花了一个多月的时间才交付我的部分。运费 25 美元，花了 30 多天才到达。我不会向任何人推荐这家公司
Hi Jacob, we're sorry for the experience you had. This item is normally sold in case quantities of 20, but due to a system oversight, your order for a single unit went through. We had to break a case to fulfill it, which caused the delay—our mistake, and we didn’t communicate that clearly. You did receive the item, but we completely understand your frustration. We’re updating our system to prevent this going forward. If you have any other questions, feel free to reach out to [email protected].
并非所有太阳能供应商都拥有具有现场经验和深厚产品知识的员工。美国海军舰艇确实如此。泰勒在短短几天内提供了出色的设计。设备价格低于竞争对手，且运输速度快。我将在下一个系统中使用 USSS！
快速响应。 他们确保很快纠正我遇到的问题
Thank you, Frederick! We're really happy to hear our team's quick response and dedication made a positive impression. Please let us know if there is anything else we can do to support your project!
编辑：经过立即回复和今天的额外跟进，我非常高兴将我的评论更改为四星。他们赢得了它。我最初的评论的后续内容值得重新考虑，经过与这些人的多次讨论，我可以理解有些事情只是 跌入裂缝。我们都是人。他们的道歉是真诚的，我会再次回来与他们开展业务。我相信下一次评论将是五颗星。谢谢先生们。 原文：一开始，我很高兴能够在第一次通电话时与某人交谈。赛斯对我的问题很有帮助，并向我提供了他的直接转机。从此，蟋蟀。没有回电，所以，经过 3 次尝试，我使用了网站聊天。即使在几个小时后也能快速响应！因此，我对这一切感觉好多了，并在阵亡将士纪念日促销期间订购了我的面板。价格合理，我及时收到了它们，包装完好 - 没有损坏或 DOA，所有测试都正常工作。然后我测量了……警告！ USSS 网站面板规格并非与制造商网站相比的实际面板尺寸；它们是“运输”测量值。通过聊天再次联系（下班后），代表很好，很抱歉，并承认了这种困惑。我告诉他们我可以让它在我的房车上工作，但他们仍然提供免费的设计变更帮助； “只需给泰勒发电子邮件即可。” 6月2日，我发送了一封非常详细的电子邮件并寻求帮助。在这一点上，我仍然倾向于正面评价，但是泰勒一定是和赛斯一起出去玩的。蟋蟀。今天是 6 月 11 日。没有电子邮件，什么也没有。被遗忘是不可接受和令人失望的。预售3星，发货5星。售后服务为零。应该有人跟进我的问题。请做得更好。
Thanks for sharing your experience — and you're right, we should have followed up better. Taylor was genuinely sorry to have missed your email and was glad he finally got to speak with you directly. You're also right about the confusion on the panel dimensions — the shipping measurements didn’t match the spec sheet, and that’s on us. We’re working on making that clearer going forward. We’d still be happy to provide design services for you at no charge, whenever you're ready. Appreciate your patience and the opportunity to improve.
这些人与您保持联系，并及时回答任何问题。 他们告诉我我的产品何时发货，并全程通知我。 我肯定会再次从他们那里购买。
We love hearing this! Thanks for the great review. We're so glad we could keep you informed and happy throughout your order. We appreciate you choosing US Solar Supplier and are here for your next project!
不是 Sol-Ark 授权经销商。 从这些骗子那里购买的任何东西都需要您自担风险。 联系了制造商，他们遗憾地表示，他们无法支持它，因为它是在其授权零售商之外购买的。 太可悲了，即使是制造商也不想与这些人打交道。 - 逃跑
We’ve seen your continued reviews and have responded each time, but haven’t received any direct communication from you — just public posts. We’ve confirmed with our Regional Sales Manager at Sol-Ark that your claims are inaccurate. Sol-Ark fully honors warranty and technical support for units purchased through us. We are an authorized reseller. If you’ve reached out to Sol-Ark and were told otherwise, please forward any documentation or communication. We’re happy to work with their team to get it corrected. If you’re experiencing an issue, please send us your Sol-Ark support ticket number and we’ll assist immediately. We’re here to help — but need clear and direct communication to do so.
下单后5天收到邮件评价体验。我的订单仍在等待库存商品的履行。
Hello, We sincerely apologize for the confusion. Yes, our fulfillment process tyically allows for a standard 7-10 days to ship from the order date. This is on each product listing to set expectations. We're sp sorry if you were expecting your item earlier! We do try to accommodate rush options when available for those that reach out! While our standard time to ship date is 7-10 business days, we understand your concern when items are listed as in stock. We are actively working to expedite your order and will send a shipping confirmation with tracking details as soon as it's on its way! Please reach out to us at [email protected] and I we can send along an update specific to your order!
优质的服务、优质的商品和快速的交货
We are so grateful for your kind words and this fantastic 5-star review! It means a lot to hear that we exceeded your expectations for service, quality products, and delivery. At US Solar Supplier, our mission is to bring solar power to the masses with affordable products and excellent customer service, and your support helps us do just that. Thank you!
他们实际上会回复您，不像我尝试购买的其他 2 家太阳能商店，而且定价很棒！
Manuel, thank you for the feedback! "They actually get back to you" isn't just a courtesy; it's a core pillar of our customer first ethos. We understand that in a competitive market, responsiveness and transparent pricing are what make the difference to customers like you. Thank you for highlighting our commitment to both! We're excited to partner with you on your solar journey.
找到了我一直在寻找的面板。良好的客户服务。会再次使用它们。
We're so happy to hear about your positive experience! Our team is dedicated to providing exceptional service, and it's wonderful to know their efforts were appreciated. Thank you for choosing US Solar Supplier!
这几乎是一次冲动购买。 我偶然发现了他们的网站，发现托盘上的价格无与伦比，而且免费送货，但促销时间还剩不到 48 小时。 我得赶紧凑钱，他们也争先恐后地把货运出去。 现在我已经拥有了所需的所有面板，我将花费整个夏天的时间来采购其他组件并构建我的系统。
We're absolutely delighted to hear this! At US Solar Supplier, we believe in treating every customer like our most important customer. Your feedback confirms we're on the right track. Thank you for your trust in us!
优质的服务，良好的沟通，一切都安全交付！
Thank you for the wonderful feedback. We truly appreciate you taking the time to share your experience, and we're excited to help you go solar!
整体体验良好 安德鲁帮助我拿到了我想要的太阳能电池板，并付出了额外的努力来交付它们，尽管他们需要根据我的订单分解货物。 唯一的问题是交付需要 2.5 个月，而我被告知还需要一个月的时间。 幸运的是，我还没有安排安装，所以这对我来说不是一个大问题。 面板已经到达，到目前为止一切顺利。
Thank you for the wonderful feedback. We truly appreciate you taking the time to share your experience, and we're excited to help you go solar!
他们很友善并提供退货，尽管他们的条款和条件另有规定。
We're delighted to hear your experience with US Solar Supplier was so positive! Customer satisfaction is our top priority, and your feedback means the world to us. We appreciate you taking the time to share your experience.
Thank you for the wonderful feedback. We truly appreciate you taking the time to share your experience, and we're excited to help you go solar!
We're so happy to hear about your positive experience! Our team is dedicated to providing exceptional service, and it's wonderful to know their efforts were appreciated. Thank you for choosing US Solar Supplier!
共 60 条符合条件的评价