Hi Beth,
Thank you so much for the kind words! We’re so glad to hear the fit was true to size and that you had a great experience with our Customer Service Team! Prompt, friendly service and quality products are exactly what we strive for, and we're so happy to hear that we met that mark for you. Have a sun-safe day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday - Friday 8 am- 5 pm PST
Hi Colleen,
Thank you so much for taking the time to share your honest feedback on our Bamboo Sun Sleeves. We truly appreciate it! We’re glad to hear you liked the color and that the sleeves feel secure on your arms, but we’re sorry the level of opacity didn’t meet your expectations, especially since strong sun protection is so important to you. We want to reassure you that even though the fabric may appear lighter or allow light through when held up, our sun sleeves are independently tested and rated UPF 50+, meaning they block over 98% of harmful UV rays. The human eye responds to visible radiation and not to UV radiation, so any visible light passing through a garment is not an indication of harmful UV rays. That said, we completely understand that visual opacity can affect how confident someone feels in their protection, and we always strive to provide that to our valued customers.
We’re also sorry for the frustration you experienced while trying to leave a review, which should never feel difficult or discouraging, and we will be sure to pass this information along to our website team so we can look at ways to improve this process on our site. If you need help with your return, don't hesitate to reach out to our Customer Service Team directly; they will be happy to assist in any way they can to make the process as stress-free as possible. Have a sun-safe day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday - Friday 8 am- 5 pm PST
G
Gina Panioli · 写过 1 条评价 · 体验于 2024-07-22 ·
★★★★★
支持
分身背心上衣绝对不会为身材丰满的女性提供胸部支撑
UV Skinz 回复2024-07-23
Hi Gina,
Thank you for your recent review of our Women's Ruched Scoop Tank Top. We're sorry to hear that the support in the built-in bra did not meet your expectations. We understand that proper support for full-figured women is important and we will be sure to pass along your feedback to our design team for future improvements. We see that one of our Customer Service Team members has already assisted you with a return but if you have any questions or need anything else please feel free to reach out. Have a sun-safe day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday - Friday 8 am- 5 pm PST
K
Katherine Sansone · 写过 4 条评价 · 体验于 2023-11-14 ·
★★★★★
糟糕的客户服务
UV Skinz 回复2023-11-16
Hi Katherine,
We genuinely regret any frustration you encountered with our customer service. At UV Skinz, we are committed to providing exceptional service and strive to exceed our customers' expectations.
Understanding the disappointment of a lost package, we took immediate action when we discovered that USPS had misplaced your order. We promptly dispatched a replacement item, free of charge, as part of our commitment to ensuring our customers are taken care of.
We acknowledge the challenges that come with the unpredictability of the shipping process, and we aimed to prioritize your satisfaction throughout. When USPS eventually located and delivered the original package, we proactively reached out to confirm its receipt. To ease any potential inconvenience, we intended to provide you with a prepaid return label for the extra item.
We recognize that the communication regarding the return process could have been clearer, and for this, we sincerely apologize. Our primary goal was to ensure you received the best possible service, and any confusion caused is genuinely regrettable.
Your satisfaction is our top priority, and we appreciate your understanding. We are continuously working to enhance our communication and service, and your feedback is invaluable in this process. If there's anything more we can do to address your concerns, please don't hesitate to reach out.
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday - Friday 8 am - 5 pm
Hi Jo-Anne,
Thank you so much for your review! We really appreciate that you took the time to share this insight with us and other prospective customers. We love hearing that your granddaughters are having so much summertime fun while being protected. Have a sun-safe day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday - Friday 8 am - 5 pm PST
Hi Sharon,
Thank you so much for taking the time to leave a review. We are so happy that our amazing Customer Service Team took such good care of you and that the suit was what you were looking for! Your experience is super important to us, you are the reason we do what we do! Have a sun-safe day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday - Friday 8am to 5pm PST
Hi Julie,
Thanks so much for your review. We are so sorry to hear this and completely understand your frustration. This is not typical and we'd love to chat in more detail about what you experienced. UV Skinz products should be lasting for multiple seasons! We have many happy customers that use them for water play and activities with nothing but positive feedback. We'd love to make things right and hope to hear from you at the email or phone listed below.
Have a sun-safe day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday - Friday 8am to 5pm PST
Hi Evelyn,
Thanks for your review. First and foremost, we are so very sorry! This is 100% an error on our part and we sincerely apologize for any inconvenience it may have caused. It looks like you are currently working with one of our Team Members to get the issue resolved. Since this is our error, we would love to make it right by shipping you out the correct item... to your vacation destination if that's necessary! If you would prefer a refund, we will absolutely waive the return shipping fee.
In the future, we would love to hear from you directly about issues like this so we can jump to making it right straight away. You can reach us at the number or email listed below and one of our Team Members will be sure to take care of you. Have a sun-safe day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday - Friday 8am to 5pm PST
Hello JoAnn,
Thanks so much for your review. We can't wait to fulfill your next order. Have a sun-safe day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday – Friday 8 am to 5 pm PST
A
Amalia Zabib · 写过 2 条评价 ·
★★★★★
总的来说真的很开心
UV Skinz 回复2019-04-10
Hello Amalia,
Thanks so much for your review. We are thrilled to hear you were 100% satisfied with your purchase. Have a sun-safe day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday – Friday 8 am to 5 pm PST
S
SP · 写过 3 条评价 · 已认证 ·
★★★★★
缺少按扣
我订购了几件泳衣,其中一件缺少了按扣。
UV Skinz 回复2019-01-28
Hello,
Thanks so much for your review. We are so sorry to hear one of your items arrived with a missing snap. That is definitely not in line with our product standards and we would love to make this right as soon as possible. A Customer Service Representative will be in touch with you shortly to confirm the item and get you taken care of. Thanks for bringing this to our attention so we can make it right. Have a sun-safe day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday – Friday 8 am to 5 pm PST
M
Michele · 写过 1 条评价 · 已认证 ·
★★★★★
快速的运输和优质的产品
UV Skinz 回复2018-12-28
Hello Michele,
Thanks for sharing your feedback with us! We're thrilled to hear you love your UPF 50+ protective hats and are glad they are providing you some shade from the sun. We can't wait to fulfill your next order, have a fabulous day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday – Friday 8 am to 5 pm PST
Hello Wanda,
Thanks so much for your review. Wow, what an unfortunate experience. We are so very sorry to hear that your items have not held up in chlorine. We can assure you that is not typical of our products and not in line with our company standards. We would love to chat a little bit more about your items and figure out what may be contributing to their structural breakdown. A Customer Service Representative will be getting in touch with your shortly to resolve this matter. Thanks for bringing this to our attention so we can make it right! Have a sun-safe day.
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday – Friday 8 am to 5 pm PST
Hello Susan,
Thanks so much for sharing your experience with us! We're so happy you loved your Womens LS 1/4 Zip Sun & Swim Shirt and Swim Tights. We appreciate your business and hope to fulfill your future sun protection needs. Have a wonderful day!
UV Skinz Customer Service Team
[email protected]
877-887-5469
Monday – Friday 8am to 5pm PST