VapSolo was founded in Hongkong in 2013 , we have been actively seeking better alternatives to smoking. VapSolo has evolved into an innovative brand, beloved by young individuals forits unique and powerful products. We strive to be a positive force celebrating all things beautiful while inspiring people to pursue their passions. We are VapSolo, and the products we create are a reflectionof our passion.
The peice was good...But the importing cost should be mention first and give customer the exact amount so they can aware how much they paid...I thought its only 22 euro but when i go to the final step of paying you make 18 euro for import or anything ,this is totally unfair...I was in rush and buy it but this cost me over my budget...And for that reason i dont like the way you guys keep ur payment method
Vapsolo 回复2026-09-28
Thank you for your feedback.
We would like to clarify that the additional €18 was the shipping fee, not an import charge.
The shipping cost is clearly displayed during the checkout process before the payment is completed, together with the product price and final order total.
Customers can review the full amount before confirming the purchase, and no payment is processed until the customer chooses to proceed with the order.
We understand that the final total may have been higher than you initially expected, but the shipping fee was shown transparently at checkout before payment.
We appreciate your feedback and will continue working to make our pricing and checkout information as clear as possible.
Best regards,
VAPSOLO Customer Support Team
Good response, had a problem with my delivery and they responded fast and even threw in a freebies all in all 5-5 stars
Vapsolo 回复2026-09-28
Thank you very much for your positive review!
We’re very happy to hear that you had a good experience with VAPSOLO and that everything went well with your order.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review!
We’re very happy to hear that you had a good experience with VAPSOLO and that everything went well with your order.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
I didnt receive the package, and its supossed i get It. I want refund or send a new ones.
Vapsolo 回复2026-09-28
Thank you for your feedback.
We have checked order #45960 and tracking number CJ126472739DE. According to the carrier, the parcel was marked as successfully delivered in the Netherlands on September 24 at 18:07.
Since you have reported that you did not receive it, we will need to investigate the delivery further before arranging a refund or replacement.
Please contact our customer service team directly so we can verify the delivery details with the carrier and assist you with the next step.
We’re sorry for the inconvenience and will do our best to help resolve the issue.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review!
We’re very happy to hear that you had a good experience with VAPSOLO and that everything went well with your order.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review!
We’re very happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review!
We’re very happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review!
We’re very happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review!
We’re very happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review!
We’re very happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review!
We’re really happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review! We’re really happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
I have ordered [Order #45569] (11/09/2026) and till today, no reply on my email, have no any information about my order, or shipment information. Today im a little bit disappointed.
Months ago when i ordered, everything was fine, but now.. i dont know will i order next time
Vapsolo 回复2026-09-17
Dear Customer,
Thank you for your message.
We sincerely apologize for the unpleasant experience. Our customer service team has already replied to your email; please accept our apologies for any delay in the response due to a high volume of inquiries.
Best regards,
Vapsolo Customer Service Team
Very accomodating and responsive and fast delivery.
Vapsolo 回复2026-09-17
Thank you very much for your positive review! We’re really happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review! We’re really happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Dear Customer,
Some of the e-cigarette products you received this time will have a dual "2%/5%" label on their outer packaging. To ensure compliance and inventory consistency across multiple regions, we use dual label templates on the same batch to meet the labeling requirements of different markets. The actual assembly is from the same formula and batch, ensuring consistent nicotine delivery and taste, without compromising safety or user experience. You can peel off the 2% label to reveal the 5% version.
Thank you very much for your positive review! We’re really happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review! We’re really happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review! We’re really happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
Thank you very much for your positive review! We’re really happy to hear that you had a good experience with VAPSOLO.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
VAPSOLO Customer Support Team
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