Hello,
Thank you for sharing your review. We are sorry to hear about the issue you encountered regarding your trial cancellation and the subsequent charge.
We would like to resolve this for you as quickly as possible. Please reach out to us again at [email protected] with your account details so our team can investigate your case and assist you with your refund request.
Lily, Customer support manager
Hello,
Thank you very much for your kind review. We are delighted to hear that you were pleased with the speed of our support team's response. Providing quick and helpful assistance is a top priority for us as you explore your family history on Vestigee.
Lily, Customer support manager
Hello,
Thank you very much for your 5-star rating and your kind words! We are delighted to hear that you had a positive experience with our team. We are always here to help you explore your family history and build your tree.
Lily, Customer support manager
A
AaronStafford · 写过 1 条评价 · 已认证 · 体验于 2026-07-21 ·
★★★★★
曾经浏览过往……
曾经浏览过过去有用的信息,非常好的客户,有帮助。
百合⭐️⭐️⭐️⭐️⭐️
Vestigee 回复2026-07-22
Hello,
Thank you very much for your 5-star review! We are delighted to hear that you enjoyed browsing the past through our platform and that you found our historical information and customer support helpful. It is always a pleasure to assist our users in exploring their family history.
Lily, Customer Support Manager
Hola,
Muchas gracias por su reseña de 5 estrellas. Nos alegra mucho saber que encuentra nuestra plataforma eficaz para investigar su historia familiar y construir su árbol genealógico.
Lily, Responsable de atención al cliente
Hello,
Thank you very much for your positive feedback! We are delighted to hear that you found our platform easy to use and that it met your expectations.
We are also glad that our support team was able to assist you quickly with your refund request. Providing efficient service is a top priority for us, even when a user decides to move on.
We hope to see you again whenever you are ready to continue exploring your family history!
Best regards,
Lily, Customer support manager
N
NHAL · 写过 2 条评价 · 已认证 · 体验于 2026-07-17 ·
★★★★★
完美的
莉莉对我的问题有一个适当的解决方案,而且非常高效。多谢
Vestigee 回复2026-07-17
Hello,
Thank you very much for your 5-star review! I am delighted to hear that I was able to provide a fast and efficient solution to your issue. It was a pleasure assisting you, and I hope you continue to enjoy exploring your family history on Vestigee.
Lily,
Customer Support Manager
A
AlstonDronet · 写过 1 条评价 · 已认证 · 体验于 2026-07-13 ·
★★★★★
莉莉真是太棒了
Vestigee 回复2026-07-14
Hello,
Thank you so much for your kind words! I am thrilled to hear that you had such a positive experience with our service. It is a pleasure to help you explore your family history on Vestigee.
Lily, Customer support manager
L
Louis · 写过 1 条评价 · 已认证 · 体验于 2026-07-11 ·
★★★★★
订阅退款
非常快的响应时间和友善的服务:)
Vestigee 回复2026-07-11
Hello,
Thank you for your kind review! We are delighted to hear that you appreciated our quick response time and the quality of our service. Providing efficient and friendly support is a top priority for us at Vestigee.
Thank you for choosing our service!
Lily, Customer support manager
W
Will · 写过 4 条评价 · 已认证 · 体验于 2026-07-07 ·
★★★★★
太棒了!
太棒了!!!!感谢您的网站。有帮助😉👍🏻
Vestigee 回复2026-07-07
Hello,
Thank you so much for your kind review! We are delighted to hear that you find our website wonderful and that it is helpful for your genealogy research.
It is a pleasure to support you in exploring your family history.
Best regards,
Lily, Customer support manager
c
cliente · 写过 3 条评价 · 已认证 · 体验于 2026-07-05 ·
★★★★★
有趣的应用程序
Vestigee 回复2026-07-05
Hello,
Thank you for your positive feedback! We are delighted to hear that you find Vestigee an interesting app for your genealogy research. We hope you continue to enjoy exploring our datasets and building your family tree.
Best regards,
Lily, Customer support manager
A
Andres · 写过 1 条评价 · 已认证 · 体验于 2026-07-03 ·
★★★★★
一切都已解决
一切都解决了,就像我希望的那样。
Vestigee 回复2026-07-03
Hello,
Thank you for your 5-star review! We are delighted to hear that everything was sorted out to your satisfaction. We always strive to provide the best possible support for our users as they explore their family history.
Lily, Customer support manager
M
Mine A · 写过 2 条评价 · 已认证 · 体验于 2026-07-03 ·
★★★★★
支持非常快并且
支持非常快而且非常好
Vestigee 回复2026-07-03
Hello,
Thank you very much for your 5-star review! We are delighted to hear that you had a positive experience with our support team and found our service fast and friendly. Providing great assistance while you explore your family history is our top priority.
Lily, Customer support manager
H
Helmuth Tully · 写过 5 条评价 · 已认证 · 体验于 2026-07-02 ·
★★★★★
快速且简单
即使我以后不想使用这项服务,Abo 的取消也很快、很简单,而且是一个很好的姿态。
Vestigee 回复2026-07-03
Hello,
Thank you very much for your 5-star review! We are glad to hear that you found the cancellation process for your subscription to be quick and uncomplicated, and that you appreciated the gesture from our team. We wish you all the best in your future endeavors.
Lily, Customer support manager
C
Carmen · 写过 1 条评价 · 已认证 · 体验于 2026-06-30 ·
★★★★★
不错的网站
不错的网站,我哥哥决定接管家庭研究。
感谢您提供的服务。
Vestigee 回复2026-07-01
Hello,
Thank you very much for your kind review! We are delighted to hear that you are enjoying our website. It’s wonderful to know that your brother will be continuing the family research using our tools. We wish him great success in uncovering your family's history!
Lily, Customer support manager
M
Mariana Mata · 写过 1 条评价 · 已认证 · 体验于 2026-06-30 ·
★★★★★
我得到了一个快速且令人满意的解决方案......
我的请求得到了快速且满意的解决方案
Vestigee 回复2026-07-01
Hello,
Thank you so much for your 5-star review! We are delighted to hear that you received a fast and satisfactory solution to your request. Providing efficient support to our users while they explore their family history is a top priority for us.
Lily,
Customer support manager
Hello,
Thank you so much for your 5-star rating! We are thrilled to hear that you find Vestigee "cool." We hope you enjoy exploring your family history and using our various tools to bring your ancestors' stories to life.
Lily, Customer support manager
J
JanN · 写过 1 条评价 · 已认证 · 体验于 2026-06-12 ·
★★★★★
迅速且非常友好的客户......
迅速且非常友好的客户支持。谢谢你!
Vestigee 回复2026-06-13
Hello,
Thank you very much for your feedback! We are delighted to hear that you had a positive experience with our customer support team and found our service to be swift and friendly.
Lily, Customer support manager
Hola,
Muchas gracias por tu valoración de 5 estrellas y por compartir tu experiencia con nosotros.
Nos alegra que hayas utilizado Vestigee para investigar tu historia familiar. Entendemos que encontrar los datos exactos puede ser un proceso continuo, ya que trabajamos con miles de millones de registros. Te animamos a seguir explorando nuestra base de datos y a completar tu árbol genealógico, lo cual puede ayudarte a descubrir nuevas conexiones más precisas en el futuro.
Lily, Responsable de atención al cliente.
Hello,
Thank you very much for your 5-star review! We are delighted to hear that you found our GEDCOM (.ged) import feature useful for bringing your family tree to Vestigee. We hope you enjoy exploring our billions of data points and using our photo enhancement tools to bring your family history to life.
Best regards,
Lily, Customer support manager