Vestigee (vestigee.com) has a 4.8 out of 5 rating on OK.one, based on 32 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
M
M. · 7 reviews · Experienced 2026-07-31 ·
★★★★★
I signed up for a free trial and while…
I signed up for a free trial and while testing it out on the same, I cancelled my membership and trial. Today an automated payment came out my account. I emailed and They haven’t responded, and I can’t reverse the payment either.
Reply from Vestigee2026-07-31
Hello,
Thank you for sharing your review. We are sorry to hear about the issue you encountered regarding your trial cancellation and the subsequent charge.
We would like to resolve this for you as quickly as possible. Please reach out to us again at [email protected] with your account details so our team can investigate your case and assist you with your refund request.
Lily, Customer support manager
Really quick response and almost immediately answered my question. Highly recommended!
Reply from Vestigee2026-08-01
Hello,
Thank you very much for your kind review. We are delighted to hear that you were pleased with the speed of our support team's response. Providing quick and helpful assistance is a top priority for us as you explore your family history on Vestigee.
Lily, Customer support manager
Hello,
Thank you very much for your 5-star rating and your kind words! We are delighted to hear that you had a positive experience with our team. We are always here to help you explore your family history and build your tree.
Lily, Customer support manager
Used to have a browse of the past helpful information, very good customer with there help.
Lily ⭐️⭐️⭐️⭐️⭐️
Reply from Vestigee2026-07-22
Hello,
Thank you very much for your 5-star review! We are delighted to hear that you enjoyed browsing the past through our platform and that you found our historical information and customer support helpful. It is always a pleasure to assist our users in exploring their family history.
Lily, Customer Support Manager
Hola,
Muchas gracias por su reseña de 5 estrellas. Nos alegra mucho saber que encuentra nuestra plataforma eficaz para investigar su historia familiar y construir su árbol genealógico.
Lily, Responsable de atención al cliente
I have no issues with the app . It works exactly as it says it will. I just don't really have need for it atm. That being said I forgot to cancel my subscription after the two day trial. The money came out of my account . I contacted customer support and told them my situation and asked for a refund and within the hour they were processing my refund.
Reply from Vestigee2026-07-19
Hello,
Thank you very much for your positive feedback! We are delighted to hear that you found our platform easy to use and that it met your expectations.
We are also glad that our support team was able to assist you quickly with your refund request. Providing efficient service is a top priority for us, even when a user decides to move on.
We hope to see you again whenever you are ready to continue exploring your family history!
Best regards,
Lily, Customer support manager
Lily had an appropriate solution to my issue and has been super efficient. Thanks a lot
Reply from Vestigee2026-07-17
Hello,
Thank you very much for your 5-star review! I am delighted to hear that I was able to provide a fast and efficient solution to your issue. It was a pleasure assisting you, and I hope you continue to enjoy exploring your family history on Vestigee.
Lily,
Customer Support Manager
Hello,
Thank you so much for your kind words! I am thrilled to hear that you had such a positive experience with our service. It is a pleasure to help you explore your family history on Vestigee.
Lily, Customer support manager
L
Louis · 1 review · Verified · Experienced 2026-07-11 ·
★★★★★
Subscription refund
Very quick response time and kind service :)
Reply from Vestigee2026-07-11
Hello,
Thank you for your kind review! We are delighted to hear that you appreciated our quick response time and the quality of our service. Providing efficient and friendly support is a top priority for us at Vestigee.
Thank you for choosing our service!
Lily, Customer support manager
W
Will · 4 reviews · Verified · Experienced 2026-07-07 ·
★★★★★
It is wonderful!!!
It is wonderful!!!! Thank you for your website. It helps 😉👍🏻
Reply from Vestigee2026-07-07
Hello,
Thank you so much for your kind review! We are delighted to hear that you find our website wonderful and that it is helpful for your genealogy research.
It is a pleasure to support you in exploring your family history.
Best regards,
Lily, Customer support manager
Hello,
Thank you for your positive feedback! We are delighted to hear that you find Vestigee an interesting app for your genealogy research. We hope you continue to enjoy exploring our datasets and building your family tree.
Best regards,
Lily, Customer support manager
A
Andres · 1 review · Verified · Experienced 2026-07-03 ·
★★★★★
Everything got sorted out
Everything got sorted out, like I hoped it will.
Reply from Vestigee2026-07-03
Hello,
Thank you for your 5-star review! We are delighted to hear that everything was sorted out to your satisfaction. We always strive to provide the best possible support for our users as they explore their family history.
Lily, Customer support manager
Hello,
Thank you very much for your 5-star review! We are delighted to hear that you had a positive experience with our support team and found our service fast and friendly. Providing great assistance while you explore your family history is our top priority.
Lily, Customer support manager
Even I don't want to use the service in the future, the cancellation of the Abo was quick and uncomplicated with a nice gesture.
Reply from Vestigee2026-07-03
Hello,
Thank you very much for your 5-star review! We are glad to hear that you found the cancellation process for your subscription to be quick and uncomplicated, and that you appreciated the gesture from our team. We wish you all the best in your future endeavors.
Lily, Customer support manager
C
Carmen · 1 review · Verified · Experienced 2026-06-30 ·
★★★★★
Nice website
Nice website, my brother has decided to take over the family research.
Thank you for the service you provide.
Reply from Vestigee2026-07-01
Hello,
Thank you very much for your kind review! We are delighted to hear that you are enjoying our website. It’s wonderful to know that your brother will be continuing the family research using our tools. We wish him great success in uncovering your family's history!
Lily, Customer support manager
I got a fast and satisfactory solution to my request
Reply from Vestigee2026-07-01
Hello,
Thank you so much for your 5-star review! We are delighted to hear that you received a fast and satisfactory solution to your request. Providing efficient support to our users while they explore their family history is a top priority for us.
Lily,
Customer support manager
Hello,
Thank you so much for your 5-star rating! We are thrilled to hear that you find Vestigee "cool." We hope you enjoy exploring your family history and using our various tools to bring your ancestors' stories to life.
Lily, Customer support manager
Swift and very friendly customer support. Thank you!
Reply from Vestigee2026-06-13
Hello,
Thank you very much for your feedback! We are delighted to hear that you had a positive experience with our customer support team and found our service to be swift and friendly.
Lily, Customer support manager
Aunque estuve consultando datos, me falta bastante información sobre mi familia y lo que encontre pues no era del todo parte de la mia. de todas formas muchas gracias.
Although I was looking through the data, I am still missing a lot of information about my family, and what I did find wasn't entirely part of mine. Thank you very much anyway.
Reply from Vestigee2026-06-11
Hola,
Muchas gracias por tu valoración de 5 estrellas y por compartir tu experiencia con nosotros.
Nos alegra que hayas utilizado Vestigee para investigar tu historia familiar. Entendemos que encontrar los datos exactos puede ser un proceso continuo, ya que trabajamos con miles de millones de registros. Te animamos a seguir explorando nuestra base de datos y a completar tu árbol genealógico, lo cual puede ayudarte a descubrir nuevas conexiones más precisas en el futuro.
Lily, Responsable de atención al cliente.
Hello,
Thank you very much for your 5-star review! We are delighted to hear that you found our GEDCOM (.ged) import feature useful for bringing your family tree to Vestigee. We hope you enjoy exploring our billions of data points and using our photo enhancement tools to bring your family history to life.
Best regards,
Lily, Customer support manager
