Vincero Collective

We really appreciate you sharing this. Glad everything exceeded expectations.

Hi, Bonnie. We’re truly sorry for the mix-up with your return and completely understand how upsetting this must have been. After reviewing everything, we’ve issued a full refund. We appreciate your patience and are committed to making sure this doesn’t happen again.

Thank you so much for the kind words, J! We truly appreciate you taking the time to share your experience. It means a lot to our team, and we’re always happy to help however we can. Thanks for being part of our community!

Thank you so much for the kind words, Kim! We’re glad to hear that you’re enjoying the quality and design of our products. We truly appreciate your support.

We’re sorry for the frustration this caused and appreciate you sharing your experience, Conrad. Our gift voucher terms, including minimum spend requirements, are listed in the promotion details. We’re also sorry for the delayed email responses. Please reach out to our support team directly and we’ll be happy to review this with you and make things right.

Thanks so much, Hans! We’re thrilled you love the watch and that it fits perfectly in your collection. Can’t wait to have you back for your next one! 😄

Thanks so much for sharing this! We’re glad our support team could help and that your watch arrived in time. We hope your friend loves it, can’t wait to hear what they think! 🎄

We’re truly sorry to hear about your experience and understand how frustrating this must have been. Your feedback has been noted and shared with our team so we can review what went wrong and improve moving forward.

Thank you so much for your continued support! We’re thrilled to hear you and your wife are enjoying your Vincero watches. We really appreciate the helpful feedback and are glad the quality, style, and shipping have met your expectations.

We love to hear this! Thanks so much!

Thanks so much for the kind words! Cheers!

Hi there, We received your order on August 30th which was fulfilled timely. We didn't recieve any complaints from you until you filed a chargeback with us on September 24th, which we reached out to try and remedy without an answer from you. Since then we have not heard from you until November 1st when you asked for a full refund, which we stated per our policy we would just need you to return us the item using our prepaid label, and we would be happy to refund you, However, your reply stated you wouldn't be doing that, amongst other things. We are sorry we weren't able to come to a better solution for you.

Wow! Such a kind review. Thanks so much for taking the time to share your experience with us and for trusting us. Cheers!

Cheers, Ceri!

Great to hear, Chuck. Cheers!

Thank you so much for taking the time to share this! We’re thrilled to hear our team was able to help get your watch back in shape, even after the warranty period. We truly appreciate your support and kind words — it means a lot to us. Enjoy your Vincero, and don’t hesitate to reach out anytime!

Thank you for sharing your experience! We’re so glad our team could get everything sorted quickly and make things right.

Thank you so much for your kind words! We’re thrilled to hear you love the look and quality of your watch — and that our team could quickly make things right with the band. We truly appreciate your support!

We’re really sorry to hear you weren’t happy with your pendant. We put a lot of care into crafting each piece from high-quality stainless steel with detailed finishing for lasting shine and durability. Since engraved pieces are custom-made just for you, we’re unable to accept returns on them. We truly appreciate your understanding and wish you the best.

Six watches is quite the statement, Paul. We couldn't be here without you. Thanks so much.