Vinovest

Hi Mike, Three years trying to exit is unacceptable. I want to personally intervene here. You asked to liquidate at any price three years ago, and you're still a customer against your will while paying fees. That's not how this should work. Please email me directly at [email protected] with your account email. I'll review your portfolio and liquidation history myself. If we've been unable to sell your holdings for three years, we need to discuss alternative options - even if that means accepting significantly reduced prices to get you out. I can't fix three years of frustration, but I can give you a concrete path forward. — Brent Akamine, CEO

Hello John, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your expectations haven’t been met, and we’d like to address the points in your review to provide a clearer picture for you and others reading. First and most importantly: your wines absolutely do exist and are securely stored in globally recognized, professional wine storage facilities such as Octavian Vaults and LCB. These third-party warehouses are industry-standard and used by top wine merchants and collectors worldwide. Regarding your statement about shipping, international wine logistics are complex and can be costly, especially when dealing with duties, tariffs, temperature-controlled handling, and consolidation across multiple warehouses. We never charge arbitrary fees—any shipping quote you receive reflects real third-party costs, and we’re always happy to explore ways to minimize those expenses. As for wine sales: all wines listed through Vinovest are marketed to the outside fine wine trade, not just within our platform. Demand depends heavily on market conditions, maturity, and pricing. While liquidity can vary, our team continues working on your behalf to identify buyers through a broad network of global merchants and collectors. Finally, we’re disappointed to hear you felt ignored. We make every effort to respond to support inquiries, and if you’ve been waiting on a reply, we’d like to investigate and follow up immediately. Please reach out to us directly at [email protected] with your registered account information so we can address your concerns without delay. We understand your frustration and are here to help. While the journey in alternative investments like fine wine isn’t always smooth, we’re committed to transparency and improving our platform and services every step of the way. Thank you again for your feedback.

Hello Cristian, Thank you for sharing your feedback — we understand how frustrating it can be when expectations aren’t met during the liquidation process. To clarify, your wines were officially listed for sale in April and were made available to a broad network of external buyers. While we do everything we can to help facilitate timely sales, there is no guaranteed timeframe for when wines will sell, especially given current market conditions where buyer demand can be slower. After further review of your account we have confirmed that all of your wines have now been sold and all proceeds are available for withdrawal. Vinovest does not limit sales to an internal marketplace — your wines were listed across external channels and promoted to a global network of collectors, merchants, and brokers to help maximize your opportunities. Thank you again for your time and sharing your feedback,

Hello, Thank you for your feedback. We're sorry to hear about your frustration and want to take this opportunity to clarify a few important details regarding your account. All of your wines have now been successfully sold, and 100% of the proceeds were returned to you as of the end of June. While we understand the experience may not have met your expectations, we want to confirm that no funds have been withheld and your account has been fully settled. We also want to clarify that Vinovest does not charge advisory or performance fees. The fees deducted from your sale proceeds were related to storage and insurance, which are clearly disclosed and continue to apply while your wines are stored—whether they are held, listed, or awaiting sale. These fees ensure that your wines are professionally preserved until the moment of transfer or delivery. We understand that the fine wine market operates differently from more liquid asset classes. Sales can take time, and values can fluctuate depending on market demand and maturity. That said, we’re always available to provide guidance and transparency throughout the liquidation process. Thank you again for your feedback.

Hello Rene, Thank you for sharing your experience. We understand your frustration and sincerely appreciate your patience throughout the selling process. It’s important to clarify that wines on Vinovest are sold on the external market, and as such, sales can be influenced by external demand and market conditions. This means there is no guaranteed timeframe for selling, and pricing may fluctuate based on market interest at any given point. We've confirmed that your portfolio has been fully sold and that your funds have been returned to you. Thank you for allowing us to manage your investment, and we wish you all the best in your future ventures.

Hi Brian, We're sorry to hear about your experience and take concerns like this very seriously. Our team is more than happy to assist, but we will need some additional details about your account to investigate and help resolve the issue. Please reach out to us directly with your account information so we can look into this and help you as quickly as possible. Thank you

Hello Gyula, Thank you for your feedback, and we’re sorry to hear about your frustration. We can confirm that your withdrawal request was received two weeks ago . All withdrawal requests are processed within the standard timeline outlined in our FAQ, which typically occurs within a few weeks, depending on the settlement process involved. We understand how important timely communication is, and we apologize if our updates haven’t met your expectations. If your request falls outside the expected processing window, we will absolutely investigate and prioritize resolution. Please feel free to reach out to us directly at so we can provide a specific update on your request.

Hello Rick, Thank you for your feedback—we’re truly sorry to hear about your experience and understand your frustration. Wine is a long-term asset, and unfortunately, the broader market has seen a downturn over the past few years. While our team selects wines based on historical performance and market data, no investment is without risk—especially in periods of lower global demand and shifting buyer behavior. Choosing to sell your wines after only 1 year of investment adds to the potential risk. Regarding your note on selling below market price: our pricing data comes from third-party sources and wines are listed on external marketplaces where actual sale prices are determined by what buyers are actively willing to pay. We never force sales below market value, but in some cases, clients choose to reduce prices in order to improve liquidity. As for your withdrawal, we sincerely apologize if there was any delay. While most withdrawals are processed in a timely manner, occasional delays can happen due to third-party settlement times. If your withdrawal is still pending, please reach out to our support team so we can investigate and ensure this is resolved immediately. We also appreciate your mention of the whisky cask offering—this is a separate asset class with its own unique risks and timelines, and we aim to provide full transparency before clients commit. We’d welcome the opportunity to make this right. Please don’t hesitate to contact us directly so we can assist you further.

Hello Matt, Thank you for sharing your experience—your concerns are absolutely valid, and we're sorry to hear that your investment has not met your expectations. Wine is a long-term asset class, and its performance can vary significantly depending on broader market cycles. Over the past few years, the fine wine market—like many alternative investments—has faced headwinds due to global economic conditions, which may have impacted the performance of your portfolio. That said, we understand how frustrating it is to see your wines decline in value, and we're here to support you in navigating your options. Regarding fees: our monthly fees cover storage, insurance, provenance verification, and account management. Interest is only charged on overdue balances, and we strive to give ample notice before doing so. That said, if there’s been any confusion or error, we’d be happy to review and discuss it directly. We take regulatory compliance seriously and operate under all applicable laws and standards. If you feel something hasn’t been handled properly, we genuinely want to hear from you and make it right. Please reach out to our team at any time, they are always happy to help.

Hello Christopher, Thank you for taking the time to share your experience. We're sorry to hear that the process has been frustrating, and we appreciate the opportunity to address your concerns. We understand how disappointing it is to think you can liquidate your wine at any time, only to face delays when trying to do so. While that guidance was intended to reflect the flexibility of listing wines for sale, it’s true that actual sell-through depends heavily on buyer demand—especially in a slower global fine wine market. To clarify: all wines are listed for sale through third-party marketplaces that serve a global network of buyers and merchants. Vinovest does not sell wine through an internal system. Sales activity is driven by external demand, pricing trends, and liquidity for specific producers or vintages. Wine pricing on our platform is based on independent, third-party data. When we suggest price reductions, it's based on current market activity—not to undercut your investment, but to help align listings with what buyers are currently paying. That said, any pricing adjustments are entirely optional and always in your control. We acknowledge that communication around portfolio updates hasn’t always been as proactive preferred. We’re actively working to improve transparency and client reporting so you can see more clearly how your wines are priced and performing. Please reach out to our team if you have any questions.

Hello Ramon, Thank you for your candid feedback—and for acknowledging your initial decision, even as you hold us accountable. We understand how frustrating it must feel to be unable to sell your wines or take delivery as expected, and we sincerely apologize for the inconvenience and disappointment this has caused. To address your concern: yes, the wines are yours, and you retain full ownership. The current pause on shipping is temporary and was implemented as we work to redesign a more efficient, cost-effective, and reliable global fulfillment process. However, we completely recognize how frustrating it is to be told there is a temporary pause to shipment. We are actively working to reinstate shipping options as quickly as possible, and we’re exploring interim solutions for clients who wish to take delivery sooner. While sales timelines have been impacted by broader market conditions, we are also adding additional options and channels to improve liquidity going forward. We’d welcome the opportunity to take a closer look at your account and see what immediate solutions might be available. Please feel free to reach out to our team directly.

Hello Jo, Thank you for taking the time to share your experience. We completely understand your frustration and sincerely apologize for the delays and inconvenience you've faced. All wines are listed to external wine markets. These markets have experienced longer-than-expected sell-through times for many wines due to broader shifts in the fine wine market over the past few years. While not an excuse, this context helps explain why some wines—especially those with lower trading volume—have taken longer to sell. That said, we know that a multi-year delay is unacceptable, and we continually work on new options to improve liquidity and provide clients with faster exit options. Regarding your request to take physical delivery of your wines: we acknowledge that the pause in shipping has caused further frustration. We paused outbound shipments temporarily to redesign a more cost-effective and transparent shipping process—especially for international clients—but we understand how this has affected your ability to access your wines and we are accelerating efforts to reinstate this service. As for storage fees: wines remain insured and professionally stored during this time, which does incur ongoing costs.