Vip Fullboox

Hi there, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and understand how frustrating and concerning this situation has been for you. We want to reassure you that Fullboox does not intend to mislead users. Our platform provides access to a digital library through a subscription model, and the related terms are presented during the checkout process. That said, we fully acknowledge your concerns regarding how this information is displayed and perceived, and we are actively working on improving clarity and transparency to avoid any confusion. We are also very concerned by your experience with our support channels. This is not the level of service we aim to provide, and we sincerely apologize if your attempts to contact us were unsuccessful. Your feedback has been noted and will be reviewed internally. We would genuinely like the opportunity to look into your account and assist you directly, including reviewing your billing and any refund request. Please contact us again so we can work toward a resolution. We appreciate you raising these points, as they help us improve both our communication and overall user experience. Kind regards, Fullboox Support Team

Hi there, We’re very sorry to hear about your experience and understand how upsetting this situation must feel. We take concerns like this seriously. Our service provides access to a digital library through a subscription model, and the billing terms are presented during checkout. However, we recognize that in some cases this may not be as clear as it should be, and we are actively working on improving how this information is communicated. We’re also concerned to hear that you were unable to reach support. This is not the level of service we aim to provide, and we would like the opportunity to review your case and assist you directly. Please contact our support team again so we can look into your account and work toward resolving this matter as quickly as possible. We appreciate your feedback, as it helps us improve both our platform and the overall user experience. Kind regards, Fullboox Support Team

Hi there, Thank you for your wonderful feedback! We’re really glad to hear that you’re enjoying the unique selection of books and discovering titles that are not always easy to find elsewhere. That’s exactly what we aim to offer — a library where readers can explore uncommon and hard-to-find content. It’s also great to know that you found the platform easy to navigate and accessible right from the start. We work hard to make the experience as simple and enjoyable as possible. Thanks again for sharing your experience, and we hope you continue discovering many more interesting books on Fullboox! Kind regards, Fullboox Support Team

Hi there, We’re sorry to hear about your experience and understand how frustrating it can be to feel unable to cancel a membership. Our service includes a subscription for access to the digital library, and we aim to make both sign-up and cancellation as straightforward as possible. That said, we recognize that this may not have been clear or easy in your case, and we sincerely apologize for the inconvenience. We’d really like to help you resolve this quickly. Please reach out to our support team so we can assist you with cancelling your membership and review your account. Thank you for your feedback — it helps us improve the experience for all users. Kind regards, Fullboox Support Team

Hi there, Thank you for your thoughtful feedback! We’re glad to hear that you found some interesting titles after spending time exploring the library, and that the reading interface is working well for you. We also appreciate your point about the organization — making it easier for users to navigate and discover books is something we’re continuously working to improve. Your feedback helps us make the platform better, so thank you again for sharing your experience. Kind regards, Fullboox Support Team

Hi there, Thank you for your thoughtful feedback! We’re glad to hear that Fullboox has been helpful for exploring older texts and historical writings — that’s exactly the kind of experience we aim to provide. It’s also great to know that you find the reading interface clean and the books easy to access. We really appreciate your suggestion about expanding the library. Adding more content is something we’re continuously working on, and feedback like yours helps guide those improvements. Thanks again for sharing your experience, and we hope you continue discovering more interesting reads on Fullboox! Kind regards, Fullboox Support Team

Hi there, We’re very sorry to hear about your experience and understand how frustrating this must be. We take claims like this seriously, especially regarding charges after cancellation. This is not the experience we aim to provide, and we would like to review your account to understand exactly what happened. In some cases, charges may occur if a cancellation is not fully completed or if it takes effect at the end of the current billing period, but we agree this should always be clearly communicated. Please reach out to our support team so we can investigate your case and assist you directly, including reviewing any billing concerns. Your feedback is important to us, and we are continuously working to improve both our service and communication. Kind regards, Fullboox Support Team

Hi there, Thank you for your feedback! We’re really glad to hear that everything has been working smoothly for you and that you were able to get started quickly. Making the onboarding process simple and seamless is something we focus on. It’s also great to know that you appreciate the niche selection — offering books that are different from the usual mainstream titles is exactly what we aim for. We truly appreciate you taking the time to share your experience, and we hope you continue enjoying the platform! Kind regards, Fullboox Support Team

Hi there, We’re sorry to hear about your experience and understand your concern regarding the charge. Our service provides access to a digital library through a subscription model, and the billing terms are presented during checkout. That said, we recognize that this may not have been clear in your case, and we sincerely apologize for any confusion. We would really like to assist you directly and review your account to clarify the charge and explore possible solutions. In many cases, we’re able to resolve these situations quickly once we have the account details. Please reach out to our support team so we can help you further. Your feedback is important to us, and we appreciate you bringing this to our attention. Kind regards, Fullboox Support Team

Hi there, We’re very sorry to hear about your experience and understand how frustrating this situation must feel. Our platform provides access to a digital library through a subscription model, and the billing terms are presented during checkout. That said, we recognize that this may not have been clear in your case, and we sincerely apologize for any confusion. We’re also concerned to hear that you were unable to reach support. This is not the experience we aim to provide, and we take this feedback seriously. Regarding your refund request, we would like to review your account and assist you directly. Please contact our support team so we can investigate this for you and work toward a resolution as quickly as possible. Thank you for bringing this to our attention. Kind regards, Fullboox Support Team

Hi there, We’re very sorry to hear about your experience, especially given that this purchase was for your grandson. We completely understand how upsetting it must be to see multiple charges that you were not expecting. Our service provides access to a digital library through a subscription model, and charges may recur if the membership remains active. However, we recognize that this may not have been clear in your case, and we sincerely apologize for the confusion and frustration caused. We are also concerned to hear about multiple charges and would like to review your account as a priority to understand what happened and assist you further, including looking into your billing and refund request. Please contact our support team so we can resolve this for you as quickly as possible. Your feedback is very important to us, and we are continuously working to improve both transparency and the overall user experience. Kind regards, Fullboox Support Team