Vip Fullboox

Hi there, We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation has been for you. Our platform provides access to a digital library through a subscription model, and the related billing terms are presented during checkout. However, we recognize that this may not have been sufficiently clear in your case, and we sincerely apologize for the confusion and frustration caused. We are especially concerned to hear about the repeated billing attempts and the difficulties you experienced even after changing cards. We would genuinely like the opportunity to review your account in detail and investigate what may have happened. Please contact our support team directly so we can assist you further regarding your billing concerns and membership status: [email protected] Phone: +1 (513) 449-9912 You may also manage or cancel your membership through our cancellation portal: https://cancel.fullboox.com/login?store=backup-store-8497 We appreciate your feedback and are continuously working to improve transparency, communication, and the overall customer experience. Kind regards, Fullboox Support Team

Hi there, We’re very sorry to hear about your experience and understand how concerning and frustrating this situation must be for you. We want to clearly state that Fullboox does not engage in fraudulent activity or unauthorized “card scraping” practices. Our platform operates on a subscription model that provides access to a digital library, and the related billing terms are presented during checkout. However, we recognize that this may not have been sufficiently clear in your case, and we sincerely apologize for any confusion caused. We are especially concerned to hear that you experienced additional charges after believing the subscription had been stopped. This is something we would genuinely like to investigate further and resolve as quickly as possible. Please contact our support team directly so we can review your account and billing history in detail: [email protected] Phone: +1 (513) 449-9912 You may also manage or cancel your membership through our cancellation portal: https://cancel.fullboox.com/login?store=backup-store-8497 We appreciate your feedback and are continuously working to improve transparency, communication, and the overall customer experience. Kind regards, Fullboox Support Team

Hi there, We’re very sorry to hear about your experience and understand how frustrated you feel. Our platform operates on a subscription model that provides access to a digital library, and the related billing terms are presented during checkout. However, we recognize that this may not have been sufficiently clear in your case, and we sincerely apologize for any confusion caused. We’re also sorry to hear that you were dissatisfied with the support and refund experience. This is not the level of service we aim to provide, and we take feedback like this seriously. We would genuinely like the opportunity to review your case again, including any previous communication regarding refunds or billing, and work toward a fair resolution. Please contact our support team directly: [email protected] Phone: +1 (513) 449-9912 You may also manage or cancel your membership here: https://cancel.fullboox.com/login?store=backup-store-8497 Your feedback is important to us and helps us continue improving transparency, communication, and customer support. Kind regards, Fullboox Support Team

Hi there, We’re very sorry to hear about your experience and understand how frustrating and stressful this situation has been for you. Our platform provides access to a digital library through a subscription model, and the related billing terms are presented during checkout. However, we recognize that this may not have been sufficiently clear in your case, and we sincerely apologize for any confusion caused. We’re also sorry to hear about the time and effort you’ve spent trying to resolve this matter. That is certainly not the experience we want for our users. We would genuinely like the opportunity to review your account and assist you directly regarding your billing concerns and cancellation request. You can contact our support team here: [email protected] Phone: +1 (513) 449-9912 You may also manage or cancel your membership through our cancellation portal: https://cancel.fullboox.com/login?store=backup-store-8497 Your feedback is important to us, and we are continuously working to improve transparency and customer support. Kind regards, Fullboox Support Team

Hi there, We’re truly sorry to hear how upsetting this experience has been for you, and we completely understand your frustration regarding the unexpected charge and cancellation difficulties. Our service provides access to a digital library through a subscription model, and the related terms are presented during checkout. However, we recognize that this may not have been sufficiently clear in your case, and we sincerely apologize for the confusion this caused. We also want to assure you that support is available and we would genuinely like to help resolve this for you as quickly as possible. You can contact our support team directly at: [email protected] Phone: +1 (513) 449-9912 You may also manage or cancel your membership through our cancellation portal: https://cancel.fullboox.com/login?store=backup-store-8497 We appreciate your feedback and are continuously working to improve transparency, communication, and the overall customer experience. Kind regards, Fullboox Support Team

Hi there, We’re very sorry to hear about your experience and understand how concerning unexpected charges can be. Our service provides access to a digital library through a subscription model, and the billing terms — including any recurring charges — are presented during checkout. That said, we recognize that this may not have been clear in your case, and we sincerely apologize for any confusion caused. We also want to clarify that our support team is available and reachable. If you experienced issues contacting us, we truly apologize — this is not the experience we aim to provide. You can reach us directly at [email protected] Hours: Mon–Fri: 9:00 AM – 9:00 PM (ET) Saturday: 9:00 AM – 6:00 PM (ET) Sunday: Closed We would really like to review your account and assist you with this matter, including any billing concerns. Your feedback is important to us, and we are continuously working to improve both transparency and customer support. Kind regards, Fullboox Support Team

Hi there, We’re sorry to hear about your experience and understand your concerns. We take all feedback seriously, especially when it relates to billing. Our service operates on a subscription model that provides access to a digital library, and the related terms are presented during the checkout process. That said, we recognize that this may not have been clear in your case, and we sincerely apologize for any confusion. We would welcome the opportunity to review your account and address your concerns directly, including any billing questions. Our goal is always to resolve issues quickly and fairly. Please reach out to our support team so we can assist you further. Your feedback is important to us, and we are continuously working to improve transparency and the overall user experience. Kind regards, Fullboox Support Team

Hi there, Thank you so much for your detailed feedback! We’re really glad to hear that you’re enjoying the unique selection of books and discovering titles that go beyond the usual mainstream content. That’s exactly the kind of experience we aim to provide — a place where readers can explore something different. It’s great to know that you’ve been reading Spanish in 60 Days: The Language Learning Workbook and found it helpful, as well as exploring No Grid Survival Projects. We’re happy these books are adding value to your reading experience. We also appreciate your kind words about the platform’s usability and smooth reading experience. We’re continuously working to improve and expand the library. Thanks again for sharing your experience, and we hope you continue discovering more great reads! Kind regards, Fullboox Support Team

Hi there, Thank you for taking the time to share your detailed feedback. We’re sorry to hear about your experience and understand the seriousness of the concerns you’ve raised. We want to clarify that Fullboox operates on a subscription model that provides access to a digital library, and the applicable terms — including any recurring billing — are presented during the checkout process. However, we fully acknowledge your point regarding clarity and visibility of these disclosures, and we are continuously reviewing how this information is communicated to ensure it is clear, prominent, and easily understood. We are also concerned to hear about your difficulty reaching our support team. This is not the level of service we aim to provide, and we sincerely apologize for any lack of response you experienced. We would appreciate the opportunity to review your account in detail and address your concerns directly, including any billing-related questions. Please contact our support team so we can investigate and work toward a resolution. Your feedback is extremely valuable and helps us improve both transparency and the overall customer experience. Kind regards, Fullboox Support Team

Hi there, Thank you so much for your thoughtful and detailed feedback! We’re really glad to hear that what started as curiosity turned into a positive reading experience. It’s great to know that you’ve been enjoying Spanish in 60 Days: The Language Learning Workbook and finding it helpful for building practical language skills step by step. We’re also happy that No Grid Survival Projects resonated with your interest in self-reliance and practical knowledge. Providing access to useful, real-world content like this is something we aim for. Your comment about the library feeling different from typical ebook platforms means a lot to us — creating a space where readers can discover unique and meaningful books is exactly our goal. Thanks again for sharing your experience, and we hope you continue enjoying many more great reads! Kind regards, Fullboox Support Team

Hi there, We’re really sorry to hear about your experience and understand how frustrating unexpected charges can feel. Our platform offers access to a digital library through a subscription model, which is clearly outlined during the checkout process, including the trial period and subsequent billing. That said, we understand that this may not have been clear enough in your case, and we sincerely apologize for any confusion caused. We’d really like to help resolve this for you. Please reach out to our support team so we can review your account and see what we can do regarding your request. Your feedback is important to us, and we’re continuously working to make our billing terms more transparent and easier to understand. Kind regards, Fullboox Support Team

Hi there, Thank you for sharing your feedback — we’re sorry to hear that this was your experience. We understand how concerning it can be to see a charge you weren’t expecting. Our service includes access to a digital library through a subscription, and the billing terms (including the initial offer and subsequent monthly fee) are presented during the checkout process. That said, we recognize that this may not always be as clear as it should be, and we truly appreciate you bringing this to our attention. Regarding email notifications, confirmation emails are typically sent after registration, but we recommend checking your spam or promotions folder as they can occasionally end up there. We’d really like to help clarify this situation and review your account. Please reach out to our support team so we can assist you directly and find a suitable resolution. Your feedback is very valuable to us, and we are actively working on improving transparency to avoid this kind of confusion in the future. Kind regards, Fullboox Support Team

Hi there, Thank you for taking the time to share your thoughts! We’re glad to hear that you find the concept of Fullboox interesting and that you’ve been able to explore some of the more unique and uncommon books available in our library. Our goal is exactly that — to offer a different kind of reading experience beyond typical ebook platforms. We also appreciate your feedback regarding the layout and usability. We’re continuously working on improving the platform to make it even more intuitive and accessible for all readers. Thanks again for your feedback and for being part of the Fullboox community! Kind regards, Fullboox Support Team

Hi there, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We completely understand how concerning it is to see a charge you did not expect, especially when you feel you did not provide consent. Our service includes access to a digital library through a subscription model, and the billing terms are presented during the checkout process. However, we recognize that this may not have been clear in your case, and we sincerely apologize for any confusion caused. We’re also very concerned to hear that you were unable to reach us through our contact link — this is not the experience we aim to provide. Our support team is available to assist, and we would really like the opportunity to review your account and help resolve this situation. Please try reaching out again or use an alternative contact method so we can investigate this for you as quickly as possible. Your feedback is extremely important to us, and we are continuously working to improve both transparency and customer support. Kind regards, Fullboox Support Team

Hi there, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you feel misled and understand how frustrating this situation must be. We’d like to clarify that our platform provides access to a digital library through a subscription model, and this is presented during the checkout process. That said, we take your feedback very seriously — especially regarding how this information is displayed. We are continuously working to improve clarity and ensure that all terms are as transparent and easy to understand as possible. We’re also sorry to hear that the books you received did not match your expectations based on the advertisement. This is not the experience we aim to deliver, and we appreciate you bringing it to our attention. Regarding your account and the charges, we would really like to review your case in detail and assist you directly. Please reach out to our support team so we can look into this and work toward a resolution. Your feedback is important and helps us improve both our service and communication. Kind regards, Fullboox Support Team

Hi there, We’re sorry to hear that you feel this way and understand how frustrating unexpected charges can be. Our service provides access to a digital library through a subscription model, and the billing terms are presented during checkout. That said, we recognize that this may not always be clear enough, and we’re actively working to improve transparency. We’d like to review your case and help resolve this for you. Please contact our support team so we can take a closer look at your account and assist you further. Your feedback is important to us, and we appreciate you bringing this to our attention. Kind regards, Fullboox Support Team

Thank you for sharing your feedback. We’re sorry to hear that your experience has led to this level of frustration, and we take your concerns seriously. We want to clarify that our service operates on a subscription model that provides full access to our digital library, and the relevant terms are presented during the checkout process. However, we understand your concerns regarding how this option is displayed, and we are continuously reviewing our interface to ensure that all information is as clear and transparent as possible. We are also concerned by your comments regarding support access. Our goal is to provide responsive and helpful assistance to all users, and blocking customers is not a practice we support. We would like to investigate this further and understand what happened in your case. Please reach out to us again through our official support channels so we can review your account and work toward resolving the issue. Your feedback is extremely valuable and helps us improve both our service and communication. Kind regards, Fullboox Support Team