Vital Care USA（vitalcareusa.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 44 条用户评价，属于建筑与制造分类，口碑优秀。好评高度一致，91% 的评价为 4 星及以上；商家回复了 50% 的差评。数据最后更新于 2026-08-10。
优质的服务，物品如描述的那样
Hi Leonard, thank you for taking the time to leave a review! We're glad the item was just as described. Hope it's been serving you well so far and don't hesitate to reach out if anything comes up. — The Vital Care Team
与其他公司不同，Vital Care USA 在需要时会做任何所谓的“跑腿工作”，而不是仅仅告诉您需要做这个或那个。
Hi Charles, thank you this really means a lot. Going the extra mile for our customers is something we genuinely care about, so it's great to hear it came through. We hope you've been enjoying your unit so far and we're here whenever you need us. — The Vital Care Team
这件物品如期而至。产品没有问题
Hi William, thank you for taking the time to leave a review! Glad to hear the product arrived as promised and has been issue free. Hope you've been enjoying it. We're just a call away if you need anything. — The Vital Care Team
轮椅很棒，客户服务也很棒。他们不遗余力地帮助我们。
Hi Stela, thank you so much for this! We're thrilled the team could go the extra mile for you. Hope the wheelchair has been working out well and please don't hesitate to reach out if there's ever anything we can help with. — The Vital Care Team
Hi Charles, thank you for the 5 stars! Hope you've been enjoying your unit and we're here whenever you need us. — The Vital Care Team
我在网上搜索适合往返美国和欧洲的 9 小时国际航班的便携式制氧机 (POC) 时发现了 Vital Care USA。 它必须获得 FAA 批准才能在飞机上使用，具有足够高的流量以满足我们的需求，并且在该流量下电池寿命为 14 小时。 我们已经八十多岁了，想去德国和法国拜访家人。 另一家公司推荐 Inogen Rove 6 来满足这些需求。 然而，它想要购买这台机器 3000 美元。 由于我们已经拥有一台运行良好的 POC，但未获得美国联邦航空局 (FAA) 批准在飞机上使用，因此我不愿意为一次可能的一次性旅行花那么多钱。 Vital Care USA 网站提供了低得多的价格。 Vital Care USA 在他们的网页上有一些声明，我首先验证了这些声明或对我的问题得到了可接受的答案。 然后，我订购了一台配有 16 节扩展电池的 Rove 6，以便在 2026 年 3 月的航班起飞之前在家中使用。 该机器于 2026 年 1 月 29 日及时到达，开箱后即可正常工作。 那天晚上，我妻子开始仅依靠电池供电使用这台机器。 我们验证了电池寿命与我们的流量设置中所宣传的一致。 直到 2026 年 2 月 5 日，Rove 6 每晚都使用电池供电，没有出现任何问题。 当我的妻子尝试启动机器以满足她通常的夜间需要时，机器无法在仅使用电池模式下启动。 两次在整夜使用后休息一整天并充电至100%后，机器显然无法识别自己的电池。 充电时和充电后，电池留在机器上。 当按下电源按钮时，机器没有启动，显示屏只是闪烁，没有蜂鸣声。 机器将通过其交流电源正常启动并运行，直到从墙上拔下插头。 然后它退出，显示屏再次闪烁。 这两次我都能通过将电池滑出接触状态、插入交流电源、启动机器、然后将电池滑回锁定位置来让机器运行。 然后显示电池图标。 拔掉墙上的插头后，机器切换到电池模式并保持正常运行。 我没有看到任何一组直流触点有明显的损坏。 我于 2 月 6 日向 Vital Care USA 支持人员发送了一封电子邮件，并于 2 月 6 日立即得到回复。Vital Care USA 随后询问我是否可以拍摄下一次发生的视频。 我同意拍摄视频，并于 2 月 11 日照做了，当时 Rove 6 再次出现同样的故障。 2 月 12 日，Vital Care USA 通知我正在订购一台替换 Rove 6。 我们于 2026 年 2 月 18 日收到了替换的 Inogen Rove 6。我的妻子再次每天使用该机器满足她的氧气需求。 迄今为止（2 月 20 日）没有出现任何故障。 Vital Care USA 从一开始到更换过程都提供优质的服务。 我向那些想要价格优惠且支持良好的 POC 的人推荐 Vital Care USA。 我会再次与他们做生意。
Hi Harry, thank you for taking the time to write such a thorough and thoughtful review. We know how much trust it takes to order a POC online, especially with international travel on the line, and we're really glad we could earn that trust. When the first Rove 6 started having battery recognition issues, our goal was simple: get you a working machine quickly and without a lot of back-and-forth. The video you took made it easy for us to confirm what was happening and move straight to a replacement, and we appreciate you being so patient and detailed throughout the process. We hope your trip to visit family in Germany and France went wonderfully, and that the Rove 6 serves you well both in the air and at home. Safe travels, and please don't hesitate to reach out if you ever need anything. — The Vital Care Team
我们的订单出现了混淆，但客户服务代理始终关注问题并随时通知我，直到我们购买的正确设备最终到达。总而言之，他们很有帮助。
Hi Sheila, thank you for the kind review and for your patience while we sorted things out. Mix-ups happen from time to time, but staying on top of them and keeping customers in the loop is something we take seriously. Glad we could get the right unit to you. Hope you've been enjoying it, and we're here whenever you need us. — The Vital Care Team
通过以下方式了解有关该产品的详细知识 销售人员。 所受到的真诚的个人关注令人耳目一新。 产品细节和功能得到了透明的解释。 定价很有竞争力。
Hi Kenneth, thank you for this thoughtful review! Transparent answers and genuine attention are exactly what we aim for, so it really means a lot to hear it came through. Hope you've been enjoying your unit and please don't hesitate to reach out anytime. — The Vital Care Team
非常专业，尽一切可能帮助我的业务。 这是第二次 我的家人在短短几天内订购并获得了该设备
Hey Johnny! Thank you so much for your kind words and for trusting us again — it truly means a lot to us. We know how important it is to get your unit quickly and have everything handled smoothly, so hearing that this was your second great experience with us is the best compliment we could receive. We’re always here to make the process simple, fast, and stress-free for you and your family. We appreciate your continued support!
帮助我进行 POC 的那位女士非常好，非常专业，我会再次为她购买，只是她的态度非常非常好，并向我详细解释了一切，其中的设置，氧气流量，她非常有帮助。这就是我回到你们公司购买这个的原因。谢谢。
Hey Randy - We’re so happy to hear that our team took the time to walk you through everything and make sure you felt confident with the settings and oxygen flow. That level of care and explanation is exactly what we aim for with every customer. It means a lot that you chose to come back to us for your purchase — we truly appreciate your trust in our team. If you ever need anything at all, we’re always here to help.
我和凯谈过。她非常专业，回答了我所有的问题。我的首字母已按她所说的发货并到达。
Thank you so much for taking the time to share your experience, Susan. We’re glad to hear Kaye was able to answer all of your questions and that your unit arrived exactly as promised. Providing clear communication and reliable delivery is very important to us. Please don’t hesitate to let us know if you need any additional help — we’re always here for you!
我从头到尾都得到了 Kaye A++++ 的帮助。知道购买过程进展顺利，我的心情变得轻松起来。快速交货很有帮助。我绝对向需要 POC 机器的人推荐这个网站。
Thank you for the kind words, James. We’re happy to hear that Kaye made the process smooth from start to finish and that the delivery met your expectations. Helping our customers feel confident and at ease throughout the purchase is always our goal. Please feel free to reach out if you need any additional assistance!
服务很棒，由于假期的原因，花了一点时间，但这是可以预料的。
Thank you for your feedback, Kenneth. We’re glad you were happy with the service, and we appreciate your understanding around the holiday season timing. Please don’t hesitate to let us know if you need any additional help—we’re always happy to assist!
Thank you, Frank! We’re glad you found our team helpful. If you need any additional assistance or have questions in the future, please feel free to reach out—we’re here to help!
我之前给 Vital Care 的评级是他们因延迟交货而不应得到的评级。 我收回这句话并向 Vital Care 表示歉意。 当然，圣诞节和新年是明显的干扰因素，而重要护理一直是一项很好的运动。 与 Vital Care 支持人员进行了良好的沟通，他们按时交付，值得我的 5 星级评价。 另外，Vital Care是“授权经销商/卖家”，这对于保修来说是一件非常大的事，大家都知道。 我是一个喜欢比较的购物者，Vital Care 对我来说排名第一。 Rove 6 的包装和价格都是花花公子。
Thank you for taking the time to update your review and for your thoughtful comments. We truly appreciate your understanding around the holiday delivery timelines and your kind words about our communication throughout the process. Being an authorized dealer and providing reliable warranty coverage is extremely important to us, so we’re glad that stood out during your comparison. I hope you are enjoying your new unit. Please don’t hesitate to reach out if you need any additional help—we’re always here to support you!
过程很简单，代表给了我很多帮助，从医生那里得到了订单，第二天就发货了。由于假期，它会比平时晚一点到达，但这不是问题。
Thank you for sharing your experience, Michael. We’re glad to hear the process was easy and that our team was able to help coordinate everything quickly, including obtaining the prescription and getting your order shipped. We appreciate your understanding around the holiday delivery timing. If you need any additional assistance or have questions at any point, please feel free to reach out!
即使我犯了错误，也总是友善和乐于助人。 很棒的员工，给他加薪，他让我与贵公司的业务变得简单、快速、准确。
Thank you so much for your kind words, Sandra. We’re thrilled to hear that our team was able to make the process easy, fast, and accurate for you—even when mistakes happen. We’ll be sure to share your feedback with Jordan and hope you are enjoying your POC. Please don’t hesitate to reach out if you need any additional help—we’re always happy to assist.
我在将处方转发给贵公司时遇到问题。我需要在购买完成之前将处方发送到贵公司。您的代表“Kaye”始终关注问题并与我的呼吸器专家保持联系。收到处方后，我在不到一周的时间里就收到了我的产品。我对收到的服务非常满意！
Thank you for sharing your experience, Gerry. We’re glad Kaye was able to stay on top of the prescription process and work directly with your respiratory specialist to keep things moving. We know that step can be frustrating, so we’re happy to hear everything came together quickly once it was received. If you need any additional assistance in the future, please don’t hesitate to let us know—we’re here to help.
一家优秀的公司，值得与之开展业务。 快速免费送货！ 黑色星期五优惠实在太好了，不容错过。
Thank you for the great feedback, Doug. We’re happy to hear you had a smooth experience and were able to take advantage of our Black Friday pricing and fast shipping. I also hope you are enjoying your POC. Please let us know if you need any additional help—we’re always happy to assist.
Thank you, Gary! We’re glad to hear the online process was easy. If you need any additional assistance or have questions down the road, please don’t hesitate to reach out.
共 44 条符合条件的评价