Vital Care USA

Thank you so much for taking the time to share your experience! We're thrilled to hear that the website was easy to navigate and that our team could get you what you needed when you needed it. Kaye will be especially glad to hear the kind words, going the extra mile to coordinate with the manufacturer and turn a 2 week wait into a 2 day shipment is exactly the kind of care we strive for. We'll be sure to pass your message along. Thank you for trusting Vital Care. We're here whenever you need us. Warm regards, The Vital Care Team

Thank you for the fantastic review! It means a lot to hear that your experience from sales through order fulfillment exceeded expectations. We work hard to keep every step of the process smooth, so this kind of feedback truly makes our day. We appreciate your business and look forward to serving you again. Best regards, The Vital Care Team

Thanks so much for the feedback! Happy to hear the calls and texts made things smooth for you, we always want communication to be one less thing to worry about. Appreciate you taking the time to leave a review! Best, The Vital Care Team

Thank you so much, William! We really appreciate you taking the time to share your experience. We're grateful to have you as part of the Vital Care family.

Thank you for the kind words, Wade! We're sorry you received a faulty unit, but we're glad our team was able to get a replacement out to you quickly and make it right. That's exactly the kind of service we strive for. Please don't hesitate to reach out anytime you need us.

We’re sorry to hear about the frustration with your delivery. We understand how important this equipment is and want to walk through the timeline. Your prescription came in Thursday afternoon and we submitted your order to the manufacturer the next business day, Friday. Due to order volume, the manufacturer shipped the following business day, Monday. UPS had it out for delivery in Pennsylvania by Thursday. This falls within our published 4-9 business day delivery window for the free standard ground shipping selected at checkout. Our full shipping policy, including expedited options, is available at vitalcareusa.com/pages/shipping-policy. The delivery attempts were handled by UPS and were outside of our control. As noted in our shipping policy, signature is required on certain orders for security and fraud prevention. For a $2,000+ medical device, this ensures it gets into the right hands and isn’t left unattended. For future reference, UPS allows you to authorize signature release online or leave a signed note on your door, either of which can resolve delivery on the first attempt. We processed your order within one business day and it shipped within our stated timeframe. We’d really appreciate it if you’d reconsider your rating based on these details. And please don’t hesitate to reach out to our team directly, we’re always happy to help.

Hi David, thank you so much for taking the time to share this. We're really glad the team made your first call easy and got your questions answered — that's exactly the experience we want every customer to have. Welcome to Vital Care, and please don't hesitate to reach out if anything comes up. — The Vital Care Team

Hi April, thank you for the kind words! We're glad we could jump on it quickly and make sure you had the updates you needed. We appreciate you choosing Vital Care. — The Vital Care Team

Hi James, thank you for the great review! We'll be sure to pass your kind words along to Kaye — she'll be thrilled to hear it. We appreciate you choosing Vital Care. — The Vital Care Team

Hi Dorothy, thank you for the review! On-time delivery is something we work hard at, so it's great to hear it arrived when you needed it and worked as expected. We appreciate you choosing Vital Care. — The Vital Care Team

Hi Melody, thank you so much for sharing this. Helping customers feel informed and confident in their decisions is exactly what we aim for, and we'll make sure Kaye knows she made a difference. We appreciate you choosing Vital Care. — The Vital Care Team

Hi Lynn, thank you for the kind review! We'll pass your thanks along to Kaye — she'll be glad to hear it. We hope everything has been working well for you, and please reach out anytime if you need us. — The Vital Care Team

Hi Sandra, thank you for taking the time to leave this review! We're glad the process was smooth from start to finish and that all your questions got answered clearly. We appreciate you choosing Vital Care. — The Vital Care Team