My vita care Pride chair arrived on…
My vita care Pride chair arrived on time. It was easy to assemble and is working great!! Thank you!
About Vital Care USA
Data updated- Website
- vitalcareusa.com
- Category
- Construction & Manufacturing
- Location
- United States · Council Bluffs
- Status
- Unclaimed
- Last 12 months
- 44 reviews
- Replies to negative
- 50% (1/2)
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Is Vital Care USA legit?
Vital Care USA (vitalcareusa.com) has a 4.7 out of 5 rating on OK.one, based on 44 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
No go chair!
Got chair but still had to pay someone. Thanks to you for reimbursement. Hate you had to go through soooo much. You have been a blessing! Thanks again. Patti Pruitt
Question and answer
The way your salesman James treated me, I didn't just called and order a chair, I had many questions and James took the time to answer each one. I would think of another question, he took take the time to answer each one.
Everything was handled very smoothly.
Vital care provided the best…
Vital care provided the best experience. The website is very easy to navigate. You get a personal call back with super customer service professional who was extremely patient to answer the questions. In my case, the item wasn’t available to ship until 2 weeks, but I needed it urgently. Kayi, the customer service professional, was able to talk to the manufacturer and get me the confirmation that the product can be processed and initiate the shipping within 2 days.
Reply from Vital Care USA2026-06-09
Thank you so much for taking the time to share your experience! We're thrilled to hear that the website was easy to navigate and that our team could get you what you needed when you needed it. Kaye will be especially glad to hear the kind words, going the extra mile to coordinate with the manufacturer and turn a 2 week wait into a 2 day shipment is exactly the kind of care we strive for. We'll be sure to pass your message along. Thank you for trusting Vital Care. We're here whenever you need us. Warm regards, The Vital Care Team
CUSTOMER SATISFACTION IS OUTSTANDING…
CUSTOMER SATISFACTION IS OUTSTANDING FROM THE SALES PERSONELL TO THE ORDER FULLFILLMENT DEPARTMENT I COULDN'T BE MORE PLEASED. JUST A FYI THEY ALSO HAVE THE ABSOLUTE BEST PRICING ON INOGEN PRODUCT ON THE INTERNET.
Reply from Vital Care USA2026-06-09
Thank you for the fantastic review! It means a lot to hear that your experience from sales through order fulfillment exceeded expectations. We work hard to keep every step of the process smooth, so this kind of feedback truly makes our day. We appreciate your business and look forward to serving you again. Best regards, The Vital Care Team
Nice communication throughout the over…
Nice communication throughout the over the phone and texting for any clarification.:)
Reply from Vital Care USA2026-06-09
Thanks so much for the feedback! Happy to hear the calls and texts made things smooth for you, we always want communication to be one less thing to worry about. Appreciate you taking the time to leave a review! Best, The Vital Care Team
Personal attention
Personal attention, timeliness, good faith.
Reply from Vital Care USA2026-05-11
Thank you so much, William! We really appreciate you taking the time to share your experience. We're grateful to have you as part of the Vital Care family.
Received a faulty unit that was quickly…
Received a faulty unit that was quickly replaced. No problem. Customer service is easy to deal with. Quick and friendly
Reply from Vital Care USA2026-05-11
Thank you for the kind words, Wade! We're sorry you received a faulty unit, but we're glad our team was able to get a replacement out to you quickly and make it right. That's exactly the kind of service we strive for. Please don't hesitate to reach out anytime you need us.
Too many phone calls
Too many phone calls. Difficult understanding the caller. Now I'm getting multiple items that I did not order.
Was short one item
Was short one item. Called and the itemwas snt and arrrived tthe next day. Thanks good job Vern
The person I worked with was Kaye
The person I worked with was Kaye, she was very knowledgeable and thorough.
Shipping was a nightmare
Shipping was a nightmare. It took 4 days for Vital Care to get it to UPS, and then UPS requires a signature. But the drivers never even knocked on my door for a signature, so it took 3 attempts to finally get my POC. Unacceptable for equipment that someone needs to breathe.Missed a doctor's appointment and a family gathering, waiting on UPS.
Reply from Vital Care USA2026-04-07
We’re sorry to hear about the frustration with your delivery. We understand how important this equipment is and want to walk through the timeline. Your prescription came in Thursday afternoon and we submitted your order to the manufacturer the next business day, Friday. Due to order volume, the manufacturer shipped the following business day, Monday. UPS had it out for delivery in Pennsylvania by Thursday. This falls within our published 4-9 business day delivery window for the free standard ground shipping selected at checkout. Our full shipping policy, including expedited options, is available at vitalcareusa.com/pages/shipping-policy. The delivery attempts were handled by UPS and were outside of our control. As noted in our shipping policy, signature is required on certain orders for security and fraud prevention. For a $2,000+ medical device, this ensures it gets into the right hands and isn’t left unattended. For future reference, UPS allows you to authorize signature release online or leave a signed note on your door, either of which can resolve delivery on the first attempt. We processed your order within one business day and it shipped within our stated timeframe. We’d really appreciate it if you’d reconsider your rating based on these details. And please don’t hesitate to reach out to our team directly, we’re always happy to help.
Vital Care, the perfect solution to oxygen needs!!!
When I first called Vital Care the young woman I spoke to was very informative and helpful. She guided me through the process and answered all my questions. This is not the normal progress for most companies!!
Reply from Vital Care USA2026-04-07
Hi David, thank you so much for taking the time to share this. We're really glad the team made your first call easy and got your questions answered — that's exactly the experience we want every customer to have. Welcome to Vital Care, and please don't hesitate to reach out if anything comes up. — The Vital Care Team
Customer service
When we hadnt received notice that order had shipped the company was quick to check on things and get notifications out. Thank you
Reply from Vital Care USA2026-04-07
Hi April, thank you for the kind words! We're glad we could jump on it quickly and make sure you had the updates you needed. We appreciate you choosing Vital Care. — The Vital Care Team
Great people to work with very friendly…
Great people to work with very friendly and well informed staff Kate treated me very well
Reply from Vital Care USA2026-04-07
Hi James, thank you for the great review! We'll be sure to pass your kind words along to Kaye — she'll be thrilled to hear it. We appreciate you choosing Vital Care. — The Vital Care Team
I got it by the date I needed it and it…
I got it by the date I needed it and it worked very well.
Reply from Vital Care USA2026-04-07
Hi Dorothy, thank you for the review! On-time delivery is something we work hard at, so it's great to hear it arrived when you needed it and worked as expected. We appreciate you choosing Vital Care. — The Vital Care Team
Professional clear with answers
Shay was professional. She listened to my needs, and provided clear answers to my questions, enabling my ability to make informed decisions in my purchase.
Reply from Vital Care USA2026-04-07
Hi Melody, thank you so much for sharing this. Helping customers feel informed and confident in their decisions is exactly what we aim for, and we'll make sure Kaye knows she made a difference. We appreciate you choosing Vital Care. — The Vital Care Team
caye was really knowledgeable and…
caye was really knowledgeable and helpful.
Reply from Vital Care USA2026-04-07
Hi Lynn, thank you for the kind review! We'll pass your thanks along to Kaye — she'll be glad to hear it. We hope everything has been working well for you, and please reach out anytime if you need us. — The Vital Care Team
Everything went smoothly. Item was just as described. and arrived quickly
Understanding salesperson who spoke clear English so I could understand just what was being said and answered all questions. Patiently explained everything.
Reply from Vital Care USA2026-04-07
Hi Sandra, thank you for taking the time to leave this review! We're glad the process was smooth from start to finish and that all your questions got answered clearly. We appreciate you choosing Vital Care. — The Vital Care Team