Vital Care USA (vitalcareusa.com) has a 4.7 out of 5 rating on OK.one, based on 44 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
Great service, item as desceibed
Hi Leonard, thank you for taking the time to leave a review! We're glad the item was just as described. Hope it's been serving you well so far and don't hesitate to reach out if anything comes up. — The Vital Care Team
Unlike other companies Vital Care USA did any of the so-called “leg work” if needed instead of just telling you needed to do this or that.
Hi Charles, thank you this really means a lot. Going the extra mile for our customers is something we genuinely care about, so it's great to hear it came through. We hope you've been enjoying your unit so far and we're here whenever you need us. — The Vital Care Team
The item came as promise. No issues with the product
Hi William, thank you for taking the time to leave a review! Glad to hear the product arrived as promised and has been issue free. Hope you've been enjoying it. We're just a call away if you need anything. — The Vital Care Team
The wheelchair is great and the customer service was the greatest. They went out of their way to help us.
Hi Stela, thank you so much for this! We're thrilled the team could go the extra mile for you. Hope the wheelchair has been working out well and please don't hesitate to reach out if there's ever anything we can help with. — The Vital Care Team
Hi Charles, thank you for the 5 stars! Hope you've been enjoying your unit and we're here whenever you need us. — The Vital Care Team
I came across Vital Care USA during web searches for a portable oxygen concentrator (POC) suitable for nine-hour international flights from/to the USA and Europe. It had to be FAA approved for on board aircraft use, a high enough flow rate for our needs and 14 hour battery life at that flow rate. We are in our eighties and wanted to visit family in Germany and France. Another company recommended the Inogen Rove 6 as meeting those needs. However, it wanted $3000 for the machine. Since we already owned a POC that was working just fine, but not FAA approved for on aircraft use, I was reluctant to spend that much for a probable one time trip. Vital Care USA web site came up offering a much lower price. Vital Care USA had some claims on their web page that I first verified or got acceptable answers to my questions. I then ordered a Rove 6 with the extended 16 cell battery to use at home prior to our March 2026 flights. The machine promptly arrived on January 29, 2026, and worked properly right out of its box. My wife started to use the machine that night solely on battery power. We verified the battery life was as advertised at our flow rate setting. The Rove 6 was used every night on battery power without problems until February 5, 2026. When my wife tried to start the machine for her usual overnight needs, the machine failed to start in battery use only mode. Twice after resting all day after all night use and recharged to 100%, the machine apparently did not recognize its own battery. The battery was left on the machine while charging and afterward. When the power button was pushed, the machine did not start, the display just flashed on/off, no beeps. Machine would properly start with its AC power supply and ran until unplugged from wall. Then it quit and the display again just flashed. Both times I was able to get the machine to run by sliding the battery out of contact, plugging in the AC supply, starting the machine, then sliding battery back into locked position. Battery icon was then on display. Unplugged from wall, the machine switched to battery mode and it kept running normally. I saw no visible damage to either set of DC contacts. I sent an email to Vital Care USA support on February 6 and was promptly answered on February 6. Vital Care USA then asked if I could take a video on the next occurrence. I agreed to take a video and did so on February 11 when the Rove 6 again malfunctioned in the same way. On February 12, Vital Care USA informed me a replacement Rove 6 was being ordered. We received the replacement Inogen Rove 6 on February 18, 2026. My wife is again using the machine daily for her oxygen needs. No malfunctions to date (February 20). Vital Care USA has provided excellent service from the beginning through the replacement process. Vital Care USA has my recommendation for those wanting a POC with a good price and support. I would do business with them again.
Hi Harry, thank you for taking the time to write such a thorough and thoughtful review. We know how much trust it takes to order a POC online, especially with international travel on the line, and we're really glad we could earn that trust. When the first Rove 6 started having battery recognition issues, our goal was simple: get you a working machine quickly and without a lot of back-and-forth. The video you took made it easy for us to confirm what was happening and move straight to a replacement, and we appreciate you being so patient and detailed throughout the process. We hope your trip to visit family in Germany and France went wonderfully, and that the Rove 6 serves you well both in the air and at home. Safe travels, and please don't hesitate to reach out if you ever need anything. — The Vital Care Team
There was a mix up with our order, but the customer service agent stayed on top of the problem and kept me informed until the correct unit we purchased finally arrived. All in all, they were helpful.
Hi Sheila, thank you for the kind review and for your patience while we sorted things out. Mix-ups happen from time to time, but staying on top of them and keeping customers in the loop is something we take seriously. Glad we could get the right unit to you. Hope you've been enjoying it, and we're here whenever you need us. — The Vital Care Team
Enjoyed the detailed knowledge about this product by the sales staff. The genuine personal attention received was refreshing. Product details and capabilities were explained transparently. The pricing was compeditive.
Hi Kenneth, thank you for this thoughtful review! Transparent answers and genuine attention are exactly what we aim for, so it really means a lot to hear it came through. Hope you've been enjoying your unit and please don't hesitate to reach out anytime. — The Vital Care Team
Very professional and did everything possible to esrn my businesd. This was the second time my family has ordered and had the unit in just a few days
Hey Johnny! Thank you so much for your kind words and for trusting us again — it truly means a lot to us. We know how important it is to get your unit quickly and have everything handled smoothly, so hearing that this was your second great experience with us is the best compliment we could receive. We’re always here to make the process simple, fast, and stress-free for you and your family. We appreciate your continued support!
The lady that helped me with my POC was very good very professional, and I would buy for her again just her attitude was very very good and explained everything in detail to me the settings on it the flow of oxygen she was very helpful. That is why I came back to your company to purchase this. Thank you.
Hey Randy - We’re so happy to hear that our team took the time to walk you through everything and make sure you felt confident with the settings and oxygen flow. That level of care and explanation is exactly what we aim for with every customer. It means a lot that you chose to come back to us for your purchase — we truly appreciate your trust in our team. If you ever need anything at all, we’re always here to help.
I spoke with Kay. She was very professional and answered all my questions. My initial was shipped and arrived as she said.
Thank you so much for taking the time to share your experience, Susan. We’re glad to hear Kaye was able to answer all of your questions and that your unit arrived exactly as promised. Providing clear communication and reliable delivery is very important to us. Please don’t hesitate to let us know if you need any additional help — we’re always here for you!
I received an A++++ help from Kaye from start to finish. My mind was as ease knowing that the purchase process was going smoothly. Quick delivery was helpful. I definitely recommend this site for anyone who needs POC machine.
Thank you for the kind words, James. We’re happy to hear that Kaye made the process smooth from start to finish and that the delivery met your expectations. Helping our customers feel confident and at ease throughout the purchase is always our goal. Please feel free to reach out if you need any additional assistance!
Great service, took a little longer because of the holiday season but that was to be expected..
Thank you for your feedback, Kenneth. We’re glad you were happy with the service, and we appreciate your understanding around the holiday season timing. Please don’t hesitate to let us know if you need any additional help—we’re always happy to assist!
Thank you, Frank! We’re glad you found our team helpful. If you need any additional assistance or have questions in the future, please feel free to reach out—we’re here to help!
I previously gave Vital Care a rating they didn't deserve for late delivery. I take that back with apologies to Vital Care. Christmas and New Year were the obvious disruptor of course, and Vital Care has been a good sport about it. Excellent communication with Vital Care support and they were on target for delivery and deserve my 5 star rating. In addition, Vital Care is an "authorized dealer/seller", which is a very big deal for warranty for everyone to know. I am a comparison shopper and Vital Care scored #1 for me. The Rove 6 is a dandy with their bundle and price.
Thank you for taking the time to update your review and for your thoughtful comments. We truly appreciate your understanding around the holiday delivery timelines and your kind words about our communication throughout the process. Being an authorized dealer and providing reliable warranty coverage is extremely important to us, so we’re glad that stood out during your comparison. I hope you are enjoying your new unit. Please don’t hesitate to reach out if you need any additional help—we’re always here to support you!
Process was easy, the rep helped me a lot, got the order from the Dr and it shipped the next day. Due to the holidays, it will arrive a bit later than usual, but that is not a problem.
Thank you for sharing your experience, Michael. We’re glad to hear the process was easy and that our team was able to help coordinate everything quickly, including obtaining the prescription and getting your order shipped. We appreciate your understanding around the holiday delivery timing. If you need any additional assistance or have questions at any point, please feel free to reach out!
always nice and helpful even when I make a mistake. great employee, give him a raise, he has made my business with your company easy, fast and accurate.
Thank you so much for your kind words, Sandra. We’re thrilled to hear that our team was able to make the process easy, fast, and accurate for you—even when mistakes happen. We’ll be sure to share your feedback with Jordan and hope you are enjoying your POC. Please don’t hesitate to reach out if you need any additional help—we’re always happy to assist.
I had a problem with getting my prescription forwarded to your company. I need the presrciption to be sent to your company before the purchase could be complete. Your rep "Kaye"stayed on top of the issue and maintained contact with my respirator specialist. Once the prescription was received I had my product delivered in less the a week. I am very pleased with the service I received!
Thank you for sharing your experience, Gerry. We’re glad Kaye was able to stay on top of the prescription process and work directly with your respiratory specialist to keep things moving. We know that step can be frustrating, so we’re happy to hear everything came together quickly once it was received. If you need any additional assistance in the future, please don’t hesitate to let us know—we’re here to help.
An excellent company to do business with. Fast free shipping!! Black Friday deal was too good to pass up.
Thank you for the great feedback, Doug. We’re happy to hear you had a smooth experience and were able to take advantage of our Black Friday pricing and fast shipping. I also hope you are enjoying your POC. Please let us know if you need any additional help—we’re always happy to assist.
Thank you, Gary! We’re glad to hear the online process was easy. If you need any additional assistance or have questions down the road, please don’t hesitate to reach out.
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