I mistakely ordered this product, and tried to cancel within 30 mins. By law you have at least 24hrs to cancel.
There is no phone number to call , so you must go thru emails which takes days for them to respond. And after 1st contacting them, and 2 emails from them asking me to keep the product for a discount, finally they said I can have 50% back and give the vits to someone???? So even though they advertise 90 day refund, they are refusing to give me a full refund.
Update 3/3/26: Received the missing bottle.
Update 2/26/26: After sending yet another email reminding them that a week ago they said, "Once we receive the requested information, we will promptly address the issue and work to make things right", and reminding them that I did, I as asked them when I could expect my missing bottle. It wasn't until i posted on trustpilot that I finally got a positive response from them saying that they will be sending me my missing bottle. I'll keep you posted and change my rating accordingly.
Original post:
It's very simple. You order, they ship. Right? Ordered two bottles of a product. The order in 'their' system shows that two bottles were ordered but only one bottle was shipped and the packing slip shows only one was shipped. I've answered every request for images of the packaging, the packing slip, and even the batch number on the bottle, (not quite sure what that has to do with shipping), and nothing. Even after proving that I ordered two bottles but THEY only shipped one, they still haven't sent a bottle to replace the missing one while they figure out their logistics/shipping problem. After re-reading their emails, it's obvious they're just stringing you along with meaningless requests for action on your part while there is none on their part. Avoid, look elsewhere. Save yourself the aggravation.
I bought the Methylene Blue for me and my two daughters....they looked it up and found out it was a dye used for Levi's back in the day, they refused to take it....I reached out for a refund and stupid me took the 30 percent off to keep it because I still wanted to try it...after looking into it further, I no longer wanted it either...reached out for a refund and they refuse to give it to me....saying I should gift it to a friend...they said green policy and could not restock it...why do they say they will guarantee your refund for 60 days then? Got PayPal involved and it did no good...would not buy from this company, They are people who lie and steal from you.