Dear Customer: Thank you for your appreciation of our after-sales service. We are committed to continuing to provide you with help and support. If you encounter any problems related to electric bicycles, please feel free to contact our after-sales team. Have a pleasant ride! Enjoy more riding fun!🥰
Dear Customer: Thank you for sharing your experience with us. We're glad to hear you've been enjoying your e-bike for 18 months!
Regarding the power loss issue after bumps, this may be related to the battery connection. While your toggle solution works temporarily, we'd like to help resolve this permanently. Please contact our customer service via email ([email protected]) with your order number, and we can provide troubleshooting steps or replacement parts if needed.
We appreciate your feedback and want to ensure you have the best riding experience possible.
