We’re sorry for the inconvenience with Italian servers and the lack of reply. Could you please email us again at [email protected] with your previous ticket number or details, so we can re-check the case? This will help us investigate and resolve the issue faster.
Thank you for sharing your experience! We’re delighted to hear that our support team was able to assist you quickly and make the process smooth. It’s great to know that everything was resolved in under 30 minutes. Your kind words motivate us to keep delivering fast and reliable service.
Thank you for your feedback. We’re sorry to hear about the slow speeds. Please try connecting to the nearest server to your location, as this usually provides the best performance. You can also test different protocols in the app. If the problem persists, kindly contact our support team at [email protected] with more details so we can assist you further.
Please note that torrenting is supported only on specific VPN Unlimited servers marked as P2P-friendly.
To help you further, could you please contact us at [email protected] and provide more details about the issue you are experiencing?
Thank you for your kind words. We’re glad to hear that our support team could assist you quickly and efficiently. If you ever need help again, don’t hesitate to reach out.
Thanks for your kind words! We’re happy to hear our support team was able to help you and that your experience has been smooth. We’ll be here anytime you need assistance!
我不知道如何从旧 Mac 计算机上删除配置文件。 我已经用完了“插槽”,所以我需要管理我的用户帐户。
给客户支持发送了一封简短的电子邮件,亚历山大在几分钟内回复了我,并附上了我需要做什么的链接。
非常有帮助,我能够保护我的新 Mac。
优质的产品,以优质的服务为后盾。
谢谢 !!
KeepSolid VPN Unlimited 回复2025-08-19
Thank you so much for your kind words! We’re delighted to hear that Alexander was able to assist you quickly and that your new Mac is now protected.
Your feedback means a lot to us — we’ll make sure to share it with the team.
Thanks again for choosing VPN Unlimited and for being part of our community!
Thank you for your kind words! We’re glad to hear your request was handled promptly—even on a Sunday. Providing fast and reliable support is our priority. Enjoy using VPN Unlimited!
Thank you for sharing your experience! We’re thrilled to hear that our support team was able to assist you quickly and efficiently in restoring access to your lifetime account. We truly appreciate your trust and are glad you’re enjoying the service!
Thank you for your kind words! We’re glad to hear Maria was able to assist you effectively. We’ll be sure to pass along your feedback to her! If you need anything else, we’re always here to help.
Thanks so much for your continued trust and support! We’re thrilled to hear you’ve had a great experience with our support team and that your lifetime subscription is serving you well. If you ever need anything, we’re just a message away!
Thank you for your kind words and for staying with us since 2018! We’re truly glad to hear our team was able to assist you promptly after such a difficult situation. If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
Thank you for your detailed feedback and for being a loyal lifetime member! We’re glad to hear our features like Split Tunneling meet your needs and that our support team has been helpful. Streaming quality can sometimes vary due to server distance and streaming service restrictions, but we continually work to improve performance. Have a great time using VPN Unlimited!
启动 PC 时,经常需要断开 VPN Unlimited Windows 服务才能再次启用连接,这是一个真正的痛苦。
客户服务使用脚本系统,如果这些不起作用则不感兴趣。随时准备责备客户的设备
最新:
客户需要手动进入 Windows 注册表系统(危险),因为已安装的软件无法正确自行卸载。
向 C/S 提出的问题没有得到解答/反馈被忽略。
KeepSolid VPN Unlimited 回复2025-07-08
Thank you for taking the time to share your feedback — we’re really sorry to hear about your experience.
We completely understand your frustration, especially when technical issues disrupt your workflow. That’s definitely not the experience we want you to have with VPN Unlimited or our support team.
As for your concerns about scripted replies — we strive to provide relevant, case-specific solutions, and I’m sorry if previous responses felt impersonal. If you can share your latest ticket ID, I’ll make sure it’s looked into thoroughly.
Thank you for your kind words! We’re glad our support team was able to assist you with updating your email address smoothly. Providing helpful and friendly service is our priority — we truly appreciate your feedback!
We’re sorry to hear about the issues you’ve encountered. If the steps provided didn’t resolve the problem, we’d like to take a closer look. Please share your support ticket number so we can investigate further and assist you more effectively. Your experience is important to us, and we want to help make it right.
Thank you for your thoughtful feedback. We’re pleased to know that you find VPN Unlimited to offer an excellent balance of price and quality. We’re also glad that the 1-year free Premium access for Ukrainian users has been helpful. Should you have any questions or require assistance, please don’t hesitate to contact us — we’re always here to help.
Thank you for your feedback! We’re glad to hear that our support team was able to help resolve the issue on your Windows 7 device and get VPN Unlimited working smoothly again. If you ever need further assistance, feel free to contact us!