Hi Jose,
We sincerely apologize for the concern and understand how frustrating shipping delays can be.
Upon checking, your order was successfully delivered via USPS on June 2, 2026. A shipping confirmation email containing your tracking number and delivery details was also sent to the email address associated with your order.
If you were unable to locate the package, please email our team at [email protected], so we can assist you further.
Best,
VR WAVE Team
Appreciate you for coming back 4–5 times—that’s real trust 🙌 Even better that we could help fix the lens mix-up. We’ve got you anytime. Thanks for being part of the VR Wave fam 💙
T
Trenja Pipkin · 写过 5 条评价 · 体验于 2026-05-29 ·
★★★★★
不存在的客户服务
解决了我的问题
VR WAVE 回复2026-06-15
Hi Trenja,
Thank you for your feedback, and we sincerely apologize for the frustration caused by our response time and the confusion regarding your lens inquiry.
We appreciate you bringing this to our attention. Please reach out to our team at [email protected], and we'll be happy to review your case and assist you further.
Thank you for your patience and understanding.
Best,
VR WAVE Team
Hi Stuart,
We sincerely apologize for the frustration and confusion caused by your experience. We understand how important clear and personalized assistance is, and we appreciate your feedback as it helps us improve. Please feel free to contact our team directly at [email protected] and we’ll be happy to assist you further.
Thank you for your patience and understanding.
VR WAVE Team
Thank you for the detailed feedback! 😊 We’re thrilled to hear the fit, prescription, and support team all delivered for you. We also appreciate your honest thoughts on the photochromic lenses — feedback like this helps us improve.
Thanks again for choosing VR Wave, and we’ll be here whenever you need your next pair! 👓✨
Thanks so much for your feedback, Ton! 😊 Glad everything went smoothly and your order arrived quickly.
We hear you on the shipping costs — we’ll make sure this is communicated more clearly moving forward. No surprises, just good service.
If you ever need us again, we’ll be right here (no long waiting times included 😉).
A
AWR · 写过 1 条评价 · 已认证 · 体验于 2026-04-13 ·
★★★★★
快速运输优质的产品和价格
快速运输优质的产品和价格! A++++
VR WAVE 回复2026-05-21
Fast shipping, great prices, and happy customers — that’s what we love to hear. A++++ right back at you! 🙌
Turns out even when things don’t go perfectly the first time, we still know how to stick the landing 😎 Huge thanks for your patience and kind words — we’re always here to keep your VR crystal clear!
A
Angel Ortega · 写过 1 条评价 · 已认证 · 体验于 2026-04-11 ·
★★★★★
品质棒极了。
品质棒极了。
比我预想的还要完美
VR WAVE 回复2026-05-08
“Better than expected” is our favorite kind of review 😎 Thanks for the awesome feedback — enjoy your new setup!
D
Donald Berk · 写过 4 条评价 · 已认证 · 体验于 2026-04-11 ·
★★★★★
直截了当
信息获取直接、交易简单、周转快、包装好、镜片符合预期、价格合理、无投诉。
VR WAVE 回复2026-05-04
Quick and smooth—just how we like it 😄 Thanks for the solid feedback, glad everything landed right from checkout to lenses!
J
Juan Padilla · 写过 1 条评价 · 已认证 · 体验于 2026-04-11 ·
★★★★★
伟大的公司伟大的处方......
很棒的公司,适合 Meta 2 眼镜的优质处方眼镜。强烈推荐这个价格。
VR WAVE 回复2026-05-08
Looks like your Meta 2 found its perfect match 😎 Thanks for the awesome review — sharp vision without the sharp prices!
D
David Petty · 写过 1 条评价 · 已认证 · 体验于 2026-03-13 ·
★★★★★
10/10 很棒的镜头!
镜片质量很好,我用过渡镜片买了渐进镜片,交货准时,只是一个全面优质的产品,肯定会推荐 10/10
VR WAVE 回复2026-04-10
Thanks for the 10/10! 😄 Glad you’re loving the lenses—enjoy the view!
A
Angel Bravo · 写过 1 条评价 · 已认证 · 体验于 2026-03-12 ·
★★★★★
很棒的服务
VR WAVE 回复2026-04-10
Thanks! We aim to keep it great—and just a little bit awesome too 😉
S
Sergio Perez · 写过 2 条评价 · 已认证 · 体验于 2026-03-13 ·
★★★★★
我也可以拿回我的钱吗
VR WAVE 回复2026-04-08
Hello Sergio,
Please do email our team at [email protected], so we can assist you further.
Thanks,
VR WAVE
Hello!
We’re really sorry to hear about your experience, and we understand how frustrating this must be. This is definitely not the experience we aim to provide.
Please reach out to us directly at [email protected], so we can review your order in detail and work toward a proper resolution, whether that’s a replacement or refund. We’re here to help and will do our best to make this right.
Best,
VR WAVE