VR WAVE

Hello Jeremy, We’re truly sorry to hear about your experience — this is definitely not the level of service we aim to provide. We understand how frustrating the delay, shipping issue, and lack of clear resolution must have been. We’ve sent you an email regarding this matter so we can urgently review your case and work toward a proper resolution right away. Please check your inbox (and spam folder just in case), and we’ll prioritize assisting you as soon as we hear back. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. VR WAVE

Thanks! Simple, easy, and good — just how we like it. Glad you’re enjoying it! 😊

Love this! 😎 So glad it was easy to install and your vision is sharp again. Thanks for the amazing feedback!

Love to hear it! 🙌 Fast upgrade, clearer vision, just how it should be 😎 Thanks for trusting VR, and we’ll be ready for your next pair! 👓✨

Thank you for trusting us with three pairs — we love to hear that the prescription was spot on! 🙌

Hello Joe, We’re truly sorry to hear about your experience — this is definitely not the impression we want to leave. We genuinely want to make this right for you. Unfortunately, we’re unable to locate any recent emails regarding this issue on our end, and we certainly never intend to leave any customer without a response. Could you please reach out to us directly at [email protected], with your order details? Our team will prioritize your case and work with you toward a proper resolution as quickly as possible. Your feedback is important to us, and we appreciate the opportunity to resolve this. VR WAVE

Hello Monica, We’re so sorry to hear about your experience — that’s definitely not what we want for you. We understand how uncomfortable it can be to feel dizzy, especially if the prescription isn’t right. Please kindly email our team at [email protected] with your order details and a short description of the issue. Our team will prioritize your case and assist you right away to make this right. Thank you for bringing this to our attention — we’re here to help. VR WAVE

Love this! 😎 Perfect fit, perfect vision, just how it should be. Thanks for the support!

Second time? We love a loyal legend! 🙌 Thank you so much 😊

Hello Timothy, Thank you for taking the time to share your feedback. We’re glad to hear the lenses fit well and that the prescription is working for you, but we’re truly sorry to hear you’re disappointed with the transition feature and your support experience. Photochromic lenses are activated by UV light, and the level of tint can vary depending on UV exposure (for example, they may not darken as much behind UV-blocking glass such as car windshields). That said, we completely understand how this may not have met your expectations. We’d really appreciate the opportunity to review this further and make things right. Please email us directly at [email protected] with your order number so we can assist you as quickly as possible. Thank you again for your feedback — we value it and hope to resolve this for you. VR WAVE

Now that’s what we call next-level clarity! So happy you’re enjoying your PCL the way it’s meant to be. 😎

We like to keep things fast and flawless 😎 Thanks for the awesome feedback!

Hello Fardin, We sincerely apologize for the experience you had and for the delays and frustration caused. This is not the level of service we aim to provide, and we truly appreciate you taking the time to share your feedback. We understand your concern regarding the damaged lens and your request for a refund. Upon reviewing your case, a replacement order had already been processed as part of our resolution process to ensure you receive a fully functional product as quickly as possible. We’re sorry if this was not aligned with your preferred resolution. Please know that we value your feedback, and we are continuously working to improve our communication and service experience. If you are open to it, we would appreciate the opportunity to review your case further and assist you directly. You may reach out to us at [email protected], so we can properly address your concerns. VR WAVE

Thank you for the awesome feedback! We’re thrilled you’re loving the clarity and transition performance — especially on sunny drives 😎 We design our lenses for a secure fit, but we truly appreciate your patience during installation. Totally worth it in the end!

Hi Gary, We sincerely apologize for the delay and any frustration this has caused. We understand how important it is to receive timely updates and your order as expected. For security and order-specific details, we kindly ask that you email our support team at [email protected], so we can look into this further and provide you with the most accurate update. Thank you for your patience and understanding. VR WAVE

Thanks so much! We’re glad you’re loving the smooth transition 😎 Appreciate the recommendation — enjoy the view in every light!

Hi Scott, We’re very sorry to hear about your experience, and we apologize for the frustration this has caused. This is not the quality or service we aim to provide. We’d like to properly review your case and see how we can resolve this for you. Please contact our support team at [email protected] with your order number and any photos, and we’ll take another look as soon as possible. Thank you for your feedback—it helps us improve. VR WAVE

Thanks for the kind words! Clear lenses, clear experience—sounds like a win all around! 😎

Hi Fardin, We sincerely apologize for the delay, communication issues, and the condition in which your order arrived. This is not the experience we want for our customers. We’ve already responded to your email—please kindly check your inbox or spam folder so we can assist you further and resolve this as soon as possible. Thank you for bringing this to our attention. VR WAVE

Awesome! Thank you so much for this wonderful feedback :-)