VR WAVE

Hi! We’re very sorry to hear about your experience, and we completely understand your concerns regarding the delay and communication. This is not the experience we want for our customers. Please reach out to us directly at [email protected] with your order details so our team can review your case immediately and provide an accurate update on your lens production and shipping timeline. We appreciate your patience and the opportunity to resolve this properly.

Hi! We’re very sorry to hear about your experience with our shipping and support. This is not the level of service we aim to provide, and we truly apologize for the inconvenience. We’re glad to know you liked the lenses, and we’d appreciate the chance to make things right. Please reach out to our team at [email protected], and we’ll be happy to assist you further. Thank you for bringing this to our attention.

Hi Andy, Thank you for your feedback, and we’re very sorry to hear about your experience with the Meta Quest 3 magnetic prescription lenses. We understand how frustrating it must be when the fit isn’t what you expected. This isn’t the quality or experience we want for our customers. To help us take a closer look and assist you with a proper resolution, please email us at [email protected] with your order details and a few photos of the issue. Our team will be happy to help. Thank you for bringing this to our attention. VR WAVE

Hi Erwin, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the inconvenience caused by the delay and the product not fitting your Pimax Crystal Super VR headset. This is not the level of service we aim to provide. We’d like to look into this further and help resolve the issue for you. Please reach out to us at [email protected] with your order details so we can assist you directly and work on a proper solution. Thank you for giving us the chance to make things right. VR WAVE

Amazing! Nothing beats a great fit at a great price. Thanks for the love!

Thank you so much! We’re thrilled we proved your skepticism wrong 😄 We’re glad the fit, prescription, and transitions were spot-on. Enjoy your lenses, and thanks for spreading the word about VR WAVE!

Awesome! Thank you so much for the 5-star rating!

That’s exactly what we aim for — great products, zero hassle! Thanks for sharing your awesome experience. ⭐️😎

Thanks a ton! Glad our lenses and delivery speed both passed the vision test 😎✨

Hi Arto, Thank you for your feedback. We’re sorry to hear about the issue with the fit. Please email our team at [email protected] VR WAVE

Thanks a lot! We're so glad you love the product and our team’s support.

Hi Kevin, We sincerely apologize for the frustration and inconvenience caused by this situation. We understand how disappointing this experience has been. Our records show that the package was returned to sender due to an issue with the shipping address, and we’ve already sent you an email to address the next steps for resolving this matter. We truly appreciate your patience and hope to resolve this promptly. VR WAVE

That’s awesome to hear! 🤩 We’re thrilled you’re loving your prescription transitions — can’t wait to get your next pair ready! 👓✨

Thank you so much for the 4-star review!

Thanks for the kind words! Glad it arrived safely — a quick resize and you’re all set to see perfectly! 👓✨

Hi Nicholas, Thanks for your feedback! We're sorry to hear the transition lenses didn’t meet your expectations. Photochromic lenses react to UV light, so they darken most under direct sunlight but may appear lighter in shaded areas or behind car windshields. We appreciate your input and will keep improving! VR WAVE

Glad we could deliver speed and savings! Can’t wait for round two. 🚀

Thanks a ton for the awesome review! 😎 We’re thrilled you love your lenses — great vision and great value shouldn’t cost $600! Appreciate you seeing the difference with us 👓✨

Thank you so much for your amazing feedback! We’re thrilled to hear the prescription worked perfectly for you — we truly appreciate your trust and support!

Thank you so much for your feedback! I’m glad to hear the prescription is accurate. Regarding the tint, photochromic lenses adjust based on UV light exposure—so they may appear lighter indoors or on cloudy days. I’ll also share your note about the snug fit for improvement.