us.vtoman

Dear Valued Customer, Thank you for reaching out. We sincerely apologize for the inconvenience caused by the delayed shipment and communication issues. Regarding your order DEVT3151, our internal verification confirms the order amount is €849. We are currently conducting an internal inventory adjustment to ensure your shipment is arranged as soon as possible. Once the items are back in stock, we will process your order immediately and send you the logistics tracking information. We understand your concern regarding the shipping timeline, especially given your upcoming travel plans. Please rest assured that we will prioritize your order and keep you updated on its progress. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Thank you for your patience and understanding. Sincerely, Vivi

Dear Customer, Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Dear Customer, Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Dear Customer, Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Dear Customer, Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Dear Customer, Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Hello, to better understand the situation and also to alert other friends, may I ask which platform or merchant you purchased from? This way, everyone can have an additional reference point when making future purchases. I hope your issue gets resolved smoothly.

We sincerely apologize for the unsatisfactory shopping experience. I have forwarded this matter to our customer service department, who will prioritize reaching out to you. Thank you for your patience.

Thank you so much for your recognition and choosing us again! 🥰 We're thrilled the kids loved the stickers we included—they look great on your RV too! That's so heartwarming! Wishing you full power and endless fun on every RV adventure! ✨

Hello, where did you purchase the Vtoman product? Could you please update your review with your order number? I will follow up on this matter as soon as possible

Thank you very much for your recognition. We recognize that we still have a long way to go, and we will continue to strive to provide you and our other customers with an even better shopping experience.

Thank you so much for your recognition and choosing us again! 🥰 We hope this Jump 1800 continues to be a reliable companion for your future camping trips and everyday use. Wishing you smooth journeys and worry-free power on every outing!

Dear Customer, Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Hello there! We completely understand your confusion upon receiving the package. All information on our page is accurately labeled, and we sincerely apologize for any misunderstanding this may have caused. Should you have any further questions about the parts list in the future, feel free to reach out anytime—we'll be happy to clarify everything for you!

Hello, we have verified your return information. The return address provided to you is indeed located in the UK. We're unsure why you may have misunderstood. Our dedicated customer service representative has reached out to you again. Please check your email to continue the conversation.

Hello, I've reviewed your purchase history and confirmed that you did indeed order a car charger, not a wall charger. We did not ship the wrong item. Our customer service team has prioritized your inquiry and will contact you shortly. Please check your email for further updates. Best regards, Vivi

Dear Customer, We’re truly sorry to hear that. To clarify: Our after-sales team has been actively handling your case and sent multiple follow-up emails to assist with the charging issue. We’re confused why these messages didn’t reach you (it’s possible they landed in your spam/junk folder), and we apologize for the miscommunication this caused. We’re relieved to know you’re now working on resolving the problem, but please don’t hesitate to reach out if you still need help—whether it’s troubleshooting the battery, arranging a repair, or exploring other solutions. We’re here to support you fully. Again, we’re sorry for the hassle and appreciate your patience as we work to make this right. Best regards, Vivi VTOMAN Team

Hi Ben, We’re so sorry for the confusion and frustration this has caused—there was a miscommunication in our team’s follow-up, and we want to set things straight clearly. To be upfront: The refund we promised is never conditional on removing your review. Even if you choose to keep your feedback on Trustpilot, we will absolutely honor the full refund as we initially committed. The mention of review removal was unnecessary and misleading, and we apologize for that misstep. Please feel free to reply directly if there’s anything else we need to address. Best regards, Vivi

Dear Customer, What might the issue be? I have checked our backend email records and have not received the email you mentioned. You may inform us of your request via: [email protected] We look forward to hearing from you! Best regards, Vivi

Dear Ben, We hope this message finds you well. Firstly, we would like to reiterate our sincere apologies for the issues and unsatisfactory experience you encountered while using our product. We have fully acknowledged your request and have approved a full refund for you. Our customer service team will contact you via the contact details you provided within the next 24 hours. Please keep an eye out for their message. Should you have any further queries, please do not hesitate to contact our customer service channel at any time. We will endeavour to resolve them for you. Best regards, Vivi