Hi Sonya, we are happy to hear about your experience and that you love our product! We'd also be very willing to feature how your project turned out with the rest of our customers if you want to. Kindly send us pictures and we'd love to showcase it on our website. You can email us at [email protected] thank you so much!
Hi Mark! We are happy to know that the service you received was great since it is what we strive for and we aim to continue improving! We will also let Ray know about the work he has done and thank him for it. Let us know if you have questions.
Thank you, Diana! We're so glad to hear that you're happy with the quality of our shiplap. We appreciate your feedback and look forward to helping you with your next project.
Thank you for your order and your 5-star review, Debra. We are delighted to hear that you are satisfied with our product and service. We hope you enjoy your new wall panel and find them perfect for your project. We appreciate your business and look forward to serving you again soon. 😊
Thank you for your kind words, Patti! We are delighted to hear that you found our sample ordering process quick and easy. We hope that you find the best option for your project.
We appreciate your feedback and your business. Please do not hesitate to contact us if you need any assistance or have any questions.
Have a great day!
Thank you for your wonderful review, Thaine! We are thrilled to hear that you are satisfied with our Theory Acoustic Wallplanks. It is indeed a great choice for sound proofing and aesthetics.
We appreciate your feedback and your loyalty. Please do not hesitate to contact us if you need any assistance or have any questions.
We hope to serve you again soon!
Hi Brad! We are sorry to hear that you were unable to access our online calculator. We apologize for any inconvenience this may have caused you.
We'd be happy to assist you with calculating the total number of cartons you need, please reach out to us at [email protected] and let us know the name of the product and the measurement or the total square footage that you need. We will be happy to send you a quote as soon as possible.
Thank you for your feedback and for choosing us. We hope to hear from you soon.
Thank you so much for your wonderful review, Linda! We're so glad to hear that you love our Wallplanks and that it was easy for your contractors to install. We appreciate your feedback and support!
Hi Ryan! We sincerely apologize for the poor experience you had with our free sample offer and marketing survey. We understand that this is not the kind of experience we want any of our customers to have, and we are committed to making things right.
We have now processed a refund for your 3 free samples, and you should see the amount reflected in your account within 3-5 business days.
We understand that your review is based on your recent experience, but we hope that you will consider updating it to reflect the service you received today. We are committed to providing our customers with the best possible experience, and we value your feedback in helping us to improve.
Thank you for your patience and understanding.
Thank you for taking the time to leave a review, Emily. We appreciate your feedback, and we're so sorry that you had trouble using your coupon code.
We recently updated our coupon code policy, and the code SAMPLES is no longer valid. The new code for the free sample discount is 3FREESAMPLES. We apologize for any inconvenience this may have caused.
We've issued a $15.00 AUD refund to your card for the free sample. Please allow 2-3 business days for the refund to appear in your account.
We hope you like our products, and we'd really appreciate it if you could update your review to reflect your experience.
Thank you for understanding.