Thank you for taking the time to leave a review, Robert. We greatly appreciate your feedback and are thrilled to hear that you are satisfied with the look and quality of our product.
We are delighted that our product met your expectations and helped enhance the aesthetic appeal of your space.
If you have any further questions or need assistance with anything else, please feel free to reach out to us. Thank you once again for choosing our product and for your kind review.
Thank you so much for your wonderful 5-star review of our Wallplanks, Michael! We're thrilled to hear that you're enjoying the product and that it has transformed your wall into one of the best-looking rooms in your house. We appreciate your support and are delighted that you had such a positive experience with our product.
We understand the excitement of completing a project, and we're confident that the finished result will be even more impressive. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out.
Thank you again for choosing Wallplanks. We can't wait to see the final outcome of your project!
Hello Simon, we apologize for the experience we went ahead and rectified this to ensure that our codes apply accordingly and refunded the charges for the samples you ordered. Also you mentioned that you are a real estate developer, should you be interested in signing up to our trade program feel free to email us at [email protected] or visit this link for more information https://www.wallplanks.com/pages/trade-professional-program
Hi Dave, we apologize for the experience, may we know where you got that discount code from? The correct code to use is "3FREESAMPLES" not "samples". We took care of this for you and refunded the amount charged for the samples, we hope that you'd consider updating the review as well. Please reach out should you have other questions or concerns by emailing us at [email protected]
Hello Michael, we checked your order and it looks like one of the samples you ordered was actually charged but we went ahead and fixed this. Please allow a few business days for the funds to reflect back on your account.
Hi Steven,
I am writing to let you know that your refund has been processed and the funds have been returned to your account. We apologize for any inconvenience caused and thank you for your patience throughout this process.
We take our commitment to customer satisfaction seriously and strive to provide the best service possible. We understand that you had an issue with our product or service and we are grateful that you brought it to our attention. Your feedback helps us to improve our offerings and we appreciate the opportunity to make it right.
Once again, thank you for your understanding and for choosing our company. If you have any further concerns, please do not hesitate to reach out to our customer service team. We are always here to help.
Hello Michelle, thank you for taking the time in giving us a review! Feel free to reach out should you have questions or concerns about our products as we are always here and happy to help!
Thank you for your feedback! We hope you love the product. When you are done installing, we would love to see photos if you can share them with us! For extra assurance and added protection, apply primer to your ceiling prior to installation and use a nail gun with 1" brad nails in addition to the VacuuBond pre-applied adhesive If needed, you may use some filler and a touch up marker to blend the nail hole in with the finish! Follow the installation instructions that are shipped with the product. Step 11 is for ceilings and indicates to use 18 gauge finish nails every 16" on both sides of the plank to further secure the planks to the ceilings.
Hello Joel! We are so happy to hear that you love our product and services! Feel free to let us know if you have questions or concerns by sending us an email at [email protected]. We appreciate your business!
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. As we try our best to be transparent and straightforward with our Terms and conditions and provide exceptional products and service, issues like this can happen. Please be advised that we have our Returns and Exchange Policy made for protection and fairness for both sides -you.