A rapidly growing financial technology startup that launched in March 2022. The goal of the project is to issue virtual Visa and Mastercard for online payment.A feature of the project is full integration into the @WanttopayBot Telegram bot, where each user has a personal account with access to financial statistics.The support team is always ready to answer your questions.
My experience with Wanttopay Easy was disappointing.
I paid RUB 1,692.50 in total: RUB 693 for issuance plus a mandatory $10 deposit. I only used the card a few times, but top-ups were inconsistent, sometimes taking 10 minutes and sometimes close to an hour. More importantly, several payments I bought the card for were declined.
I therefore asked to stop using the service and requested a refund of the issuance fee. Support refused and repeatedly referred to the terms stating that the fee is non-refundable.
When I specifically asked what actual costs had been incurred to justify keeping the entire RUB 693 fee, they did not provide a breakdown.
The $10 deposit can apparently be transferred back to the internal balance, but the issuance fee is simply kept regardless of whether the card is useful for the customer.
Based on my experience, I would not use this service EVER again.
I used their services for around a year and everything went smooth. However, there was one issue with cards' provider in stopping their services, right at the time I was waiting for a refund. As I had no experience and info, I replaced the card of the closing provider for a new one, meaning having no access to money that were in the previous card. Nevertheless, the WantToPay Support has helped to finally return the money back even though the previous services provider got closed so it was unable to access the money. The company returned the refund from its own resources which means the service has responsibility for its user's money. It took several months, but in the end I have returned the full amount of money. Thank you!
These guys are like superheroes came and solved all my problems according paying services that are impossible to pay from Russia. Great job, affordable price and very pleasant support!
The support team was really up to my recent request and all issues were resolved fast and professionally. Highly recommend this app to use.
Have a great success in your business, Wanttopay Team!
