Wellness Nest

Hi Carlee, Thank you so much for your kind words and for taking the time to leave this lovely review. I’m really happy to hear that you found the service fast, friendly, and efficient. It was a pleasure assisting you, and your feedback truly means a lot to us. If you ever need anything else or have any questions in the future, please don’t hesitate to reach out — we’re always here to help. Wishing you all the best,

Dear Giannis, Thank you so much for your kind 5-star review! We truly appreciate you taking the time to share your experience, and I’m especially happy to hear that Adela was able to assist you quickly and effectively with your refund. Your feedback means a lot to our team and motivates us to keep providing fast and reliable support. Thank you again for your trust — we’re always here if you need anything in the future.

Hello Denisa, Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience. We are glad to hear that you found our customer support helpful and our communication clear. Your satisfaction means a great deal to us, and we are always here should you need any further assistance. Warm regards, Customer Experience Team

Bonjour Christian Brenez, Un grand merci pour votre retour si positif ! 😊 Je suis ravie que mon assistance vous ait satisfait. Votre message me fait vraiment plaisir et m’encourage à continuer à offrir le meilleur service possible. Bien cordialement, Customer Experience Team

Dear Nichol, Thank you so much for taking the time to share your experience and for your very kind words. I’m really glad I could clarify the situation for you and confirm that the item was indeed free. Transparency and clear communication are very important to us, so it truly means a lot to hear that you felt well supported and reassured. Thank you again for your trust and appreciation — your feedback genuinely motivates us to keep providing the best possible customer experience.

Hello Sia Thanasenari, Thank you very much for your review. I’m glad to assist you and am always here to help whenever needed. Kind regards, Customer Experience Team

Dear Dr. Grellet-Tinner, We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. After carefully reviewing your case, we can confirm that your order was placed through our official website and paid securely via PayPal. Nonetheless, we fully understand the confusion caused by the shipping mishandling on one of your recurring shipments, and we sincerely regret how the situation unfolded. Although the orders were not placed in error from our side, we’ve since taken steps to resolve this by issuing a full goodwill refund for your original purchase — even though the products were successfully delivered. This was done not as an admission of wrongdoing, but as a gesture of transparency and respect for your frustration. We also acknowledge that our earlier communication may not have met your expectations, and for that, we apologize. We’ve since escalated your case internally to ensure more consistent and supportive service moving forward. Our team has reached out privately via email to provide full details and finalize resolution. If there’s anything further you’d like to clarify, we remain at your disposal. Sincerely, Customer Experience Team Wellness Nest

Lieber Juergen, vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie mit unserem Service zufrieden sind. Ihr Feedback motiviert uns sehr, weiterhin unser Bestes zu geben. Sollten Sie in Zukunft Fragen haben oder Hilfe benötigen, stehen wir Ihnen jederzeit gerne zur Verfügung.

Hello customer, We appreciate your feedback and want to clarify that individual responses to natural supplements can vary. While the Shilajit Shockwave did not suit your body, we are glad to hear that another type of Shilajit worked well for you. Sharing this information helps other customers understand the differences in personal reactions and make informed choices. Your review is valuable because it provides balanced insight — it highlights both your concern and your positive experience with similar products. If you were satisfied with our service or any part of your experience with our brand, a 5-star review would greatly support us and help future customers feel confident in their decisions. We remain fully available should you need further assistance. Customer Experience Team

Hallo T.S, Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Zunächst möchten wir klarstellen, dass diese Videos nicht von Wellness Nest erstellt, genehmigt oder verbreitet wurden und auch niemand aus unserem internen Team daran beteiligt war. Wir übernehmen keinerlei Verantwortung für die Erstellung oder Veröffentlichung dieser Inhalte und dulden unter keinen Umständen die Nutzung von Personenbildern ohne deren Zustimmung. Als Marke, die mit einer Vielzahl externer Affiliate-Vermarkter zusammenarbeitet, kam es leider vereinzelt vor, dass unautorisierte Dritte – eigenständig agierend – unsere Affiliate-Bedingungen verletzt und öffentliche Personen durch KI oder manipulierte Inhalte missbräuchlich verwendet haben. Dies verurteilen wir nachdrücklich und aktiv. Wir haben hierzu eine öffentliche Stellungnahme veröffentlicht, die Sie hier einsehen können: 👉 https://wellnessnest.co/blogs/news/seen-us-in-the-news-here-s-the-truth-1 Wir sind bereits dabei, die betreffenden Affiliate(s) aus unserem Programm zu identifizieren und zu entfernen, und haben die Inhalte selbst gemeldet. Wir würden jedoch Ihre Unterstützung sehr schätzen, wenn Sie die Beiträge ebenfalls direkt als Imitation oder Rechteverletzung melden — dies erhöht die Wahrscheinlichkeit einer schnelleren Entfernung erheblich. Bitte seien Sie versichert, dass wir diese Angelegenheit sehr ernst nehmen und alle angemessenen Maßnahmen ergreifen, um solche Verstöße in Zukunft zu verhindern. Nochmals vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Mit freundlichen Grüßen Customer Experience Team Wellness Nest

Hello Lesley Pegrum, Thank you so much for your kind feedback! 🌿 We’re delighted to hear that Jamie was able to assist you quickly and effectively. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. Warm regards, Customer Experience Team

Dear Jodi, Thank you so much for taking the time to share your experience with us — it truly means a lot. We’re delighted to hear that our Himalayan Shilajit has become such an essential part of your morning routine and that you’re feeling the energy and benefits it’s designed to deliver. It’s wonderful to know you’ve been with us for two years — your loyalty genuinely inspires us. If there’s anything at all we can do to make your experience even better — whether it’s product improvements, offers, or support — please feel free to reach out anytime. We’re here to take care of you.

Dear Mr. Asbach, We are truly sorry for the experience you described and for the frustration this has caused you. What you went through with checkout issues, items stuck in your cart, discount links not working as expected, and confusing communication from our support team is far from the standard of service we want to provide at Wellness Nest. We fully understand your disappointment and we appreciate that you took the time to share such a detailed and honest review. We take your feedback very seriously and are already reviewing our checkout system, discount setup, and customer support training so that situations like this do not happen again. Our Customer Experience Manager has reached out to you directly by email with a personal apology and two clear resolution options, in the hope of making amends and giving you the level of experience you should have received from the beginning. Thank you again for holding us accountable and helping us improve. Warm regards, Wellness Nest Customer Experience Team

Dear Davide & Deborah, Thank you so much for your wonderful message — it truly means a lot to us. We’re delighted to hear that Chris, Adela, and I were able to assist you quickly and kindly. Your satisfaction is always our top priority, and knowing that you felt well taken care of is the best feedback we could receive. Thank you again for taking the time to share your experience. We’re always here for you whenever you need us.

Dear Bill, Thank you so much for your kind and thoughtful review. It’s always a pleasure to hear from you, and I’m truly glad that each time you reach out, you feel supported and well guided — that’s exactly the experience we want every customer to have. I completely understand how the discount emails can become confusing or hard to find, and I’m always happy to walk you through your next order step by step whenever needed. And thank you as well for your suggestion about making special offers more visible to regular customers — I’ve passed this feedback to our team. I’m excited that you’ve decided to try the Gold Shilajit! Many customers enjoy comparing it with the Original, and I hope you’ll love the experience. If you ever want personal recommendations, especially considering your budget, just let me know — I’m always here to help you choose what fits best. Thank you again for your trust and your loyalty. I’ll be keeping an eye on your order as you wait for it to arrive.

Hello Beth Landau-Halpern, Your review brings us immense pleasure! We are delighted to hear that you are loving your Radiancy supplements and that the product quality is faultless. It’s fantastic to know you've built up such a supply that you don't want to cancel the order! We are happy that the minor issue with your auto-order was resolved immediately. A special thank you for mentioning Adela from our team! We are proud of her ability to resolve issues efficiently, ensuring that the experience with our products remains positive. We are always here to assist you with your future orders and ensure you receive your supplements exactly when you need them. Kind regards, Customer Experience Team

Hello Eva, We want to sincerely thank you for taking the time to share your positive experience with Adela. We are delighted to hear that you found her customer service "very nice," responsive, and kind. It is a great motivation for us to know that our efforts to provide high-quality customer support are appreciated. Adela will be thrilled to read your feedback! Please do not hesitate to contact us if you have any further needs. Best regards, Customer Experience Team

Dear Miloslav Kral, Thank you so much for taking the time to share your kind words! We are delighted to hear that you are enjoying our great products and that our client service was able to solve your request within minutes. Providing prompt and helpful support is always our top priority. We truly appreciate your positive feedback! Best regards, Customer Experience Team

Dear Radovan, Thank you so much for your wonderful review! We’re truly delighted to hear that you had such a positive experience and that Adela was able to assist you to your full satisfaction. Your kind words mean a lot to our whole team. If you ever need anything again, we’re always here to help.

Dear Claudia Elena, Thank you for your wonderful review! We are so pleased to hear about your "Excellent customer service" experience. 🌟 We are also thrilled that your package arrived on time in Belgium! We wish you all the best as you begin enjoying the Himalayan Shilajit Gummies! We hope they bring you great benefits. Best regards, Customer Experience Team