wetracked.io

Hi Mouaad, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our support team led you to cancel your subscription. That is certainly not the experience we want any customer to have, especially after being with us for several months. We completely understand how frustrating it must have been to see a discrepancy between the purchase numbers in your Google Ads account and what you were seeing in wetracked.io. When you're relying on accurate conversion data to make advertising decisions, it's important to receive clear answers and timely support. We're also sorry that our communication during the conversation left you feeling frustrated. Looking back at the case, it's clear we could have done a better job of explaining why additional information was needed and why the issue required further investigation. If that wasn't communicated clearly, we sincerely apologize. After reviewing the conversation, we can see that once the discrepancy was identified, your case was escalated to our Solutions team for a deeper technical investigation. Certain differences in reported conversions can occur due to Google Ads configuration, multiple conversion actions or pixels, attribution settings, or other account-specific factors, and these require verification before we can provide a definitive explanation. Our intention was never to avoid answering your questions, but rather to ensure we gave you accurate information instead of making assumptions. That said, we fully appreciate that this process should have been smoother and that you expected faster, more direct guidance. We would still genuinely welcome the opportunity to make this right. If you're open to it, we'd be happy to arrange a dedicated call with our Solutions team, including one of our senior engineers, to review your Google Ads configuration, conversion setup, and tracking implementation together. Our goal is to ensure everything is configured according to best practices and performing to the standards we strive to deliver. Thank you again for your honest feedback. It helps us identify where we need to improve, both in our communication and in the support experience we provide. We sincerely hope you'll give us another opportunity to assist you. With sincere apologies, The wetracked.io Team