Amazing tracking app with super fast…
Amazing tracking app with super fast and friendly customer service. I’m using WeTracked.io for multiple stores now and I honestly wouldn’t want to use anything else. Highly recommended!
About wetracked.io
Data updated- Website
- wetracked.io
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 86% (6/7)
Do you own wetracked.io? Claim this profile for free and start replying to reviews.
About this business
Optimizing ads and tracking data from Shopify events for accurate reports on Facebook, Google, Pinterest, X, Snapchat, and TikTok.Your customers purchased, we tracked.
Written by the business, not verified by us.Is wetracked.io legit?
wetracked.io (wetracked.io) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support team for being extremely fast, friendly, and helpful. People also deeply appreciate the intuitive dashboard and reliable tracking capabilities that make setting up campaigns an absolute breeze. Users regularly note that everything runs smoothly and reliably even during their busiest business days. Some reviewers were not happy with the customer service, noting that responses were slow, generic, and failed to resolve core problems. A few consumers also encountered unexpected problems regarding tracking performance or considered the overall service inefficient and disappointing.
Auto-generated from all reviews of this business. For reference only.What people say
Thanks to Ryan I have done a mistake by…
Thanks to Ryan I have done a mistake by upgrading my subscriptions and Ryan was super fast and resolve directly my problem I recommend !
Had an issue with my Purchase event not…
Had an issue with my Purchase event not showing up in Meta and Hans helped me troubleshoot it step by step until we figured out it was just a delay. Really patient and clear explanations, appreciate it!
A week of excuses a meeting and still no working tracking
dealt with Jonash, Ali, Ahmed, Bilal, Shahid, and every new agent made me explain the same issue again: around 15–17 CheckoutChamp sales were missing from Meta, while normal Shopify sales tracked correctly. I was blamed with a filter, delays, an Events Manager bug, Meta attribution, and customers switching devices. Different answer every time—no actual fix. I even had to discover myself that their script had been placed in the wrong section. Polite replies mean nothing when nobody reads the conversation and the core service you pay for still doesn’t work. Tracking is their entire product. Mine still isn’t working.
Very good experience with WeTracked
Very good experience with WeTracked. The platform works well, everything has been straightforward, and the customer service has been excellent. Quick, helpful, and professional support.
Good service and good tracking.
The best tracking tool on the market
The best tracking tool on the market. Not only does it do exactly what it says it does, Wetracked gives the best customer service experience I've ever had with a software.
Disappointing customer support experience with Wilso
The app itself isn’t bad, but my experience with customer support, particularly with Wilson, made me cancel my 9-month subscription.
Reply from wetracked.io2026-08-04
Hi Mouaad, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our support team led you to cancel your subscription. That is certainly not the experience we want any customer to have, especially after being with us for several months. We completely understand how frustrating it must have been to see a discrepancy between the purchase numbers in your Google Ads account and what you were seeing in wetracked.io. When you're relying on accurate conversion data to make advertising decisions, it's important to receive clear answers and timely support. We're also sorry that our communication during the conversation left you feeling frustrated. Looking back at the case, it's clear we could have done a better job of explaining why additional information was needed and why the issue required further investigation. If that wasn't communicated clearly, we sincerely apologize. After reviewing the conversation, we can see that once the discrepancy was identified, your case was escalated to our Solutions team for a deeper technical investigation. Certain differences in reported conversions can occur due to Google Ads configuration, multiple conversion actions or pixels, attribution settings, or other account-specific factors, and these require verification before we can provide a definitive explanation. Our intention was never to avoid answering your questions, but rather to ensure we gave you accurate information instead of making assumptions. That said, we fully appreciate that this process should have been smoother and that you expected faster, more direct guidance. We would still genuinely welcome the opportunity to make this right. If you're open to it, we'd be happy to arrange a dedicated call with our Solutions team, including one of our senior engineers, to review your Google Ads configuration, conversion setup, and tracking implementation together. Our goal is to ensure everything is configured according to best practices and performing to the standards we strive to deliver. Thank you again for your honest feedback. It helps us identify where we need to improve, both in our communication and in the support experience we provide. We sincerely hope you'll give us another opportunity to assist you. With sincere apologies, The wetracked.io Team
Excellent customer support and quick resolution
I had an issue with an automatic subscription renewal after my free trial ended. I contacted the support team and explained the situation, and they were extremely polite, understanding, and helpful. My request was quickly forwarded to the finance team, and a full refund was approved within a very short time. The communication was clear, professional, and reassuring throughout the entire process. A very positive customer service experience. Thank you to the entire WeTracked team for handling everything so efficiently. Highly recommended!
Would reccomend
The service itself works as advertised, with quick and effective customer support
The Costumer service has been very…
The Costumer service has been very helpful. They reply to my questions in no time. They have solved all my questions without any fuss. 5/5 i'd say!
Great APP !!
Great APP !!! Works very good fro tracking our stores and camps sales. We used a few but this one is the best !
Great service
We've been using WeTracked.io for our…
We've been using WeTracked.io for our business, and we're extremely happy with the service. What really stands out is their customer support. The team is incredibly responsive, knowledgeable, and always willing to help whenever we have a question or need assistance. It's rare to find such a high level of support these days. Highly recommended for anyone looking for a great shipment tracking solution!
Just to be honest
Just to be honest, My ROAS got up 30% and overal tracking to 90-100% On scale this app makes its self pay 30x Support is there 24/7 I never waited longer than 2 min
wonderful technology and great support…
wonderful technology and great support - thank you for your help!
Your support is excellent
Your support is excellent; you always respond promptly and take action to resolve any situation. I appreciate that!
the fast en smart replies from sean…
the fast en smart replies from sean everytime i have questions. he checks everything before even asking hahah. happy with this.
I’m very satisfied with WeTracked…
I’m very satisfied with WeTracked overall. The platform has been reliable, easy to work with, and performs consistently well for my business. The tracking functionality works smoothly and gives me the information I need without making the process unnecessarily complicated. I also appreciate that the platform feels stable and well structured, especially when managing a high volume of orders. My overall experience has been very positive, and I’m happy with both the performance and the value WeTracked provides.
good customer service
good customer service. barry helped me straight away
Zeely
Soro
Crush
Holo
TrackBee
Hyros
triplewhale.com
AutoDS - All-In-One Dropshipping App