Incredible customer service
Incredible customer service! Great assistance from Marvin, helped me quickly with solving an issue on my end. I recommend their service.
About wetracked.io
Data updated- Website
- wetracked.io
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 86% (6/7)
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About this business
Optimizing ads and tracking data from Shopify events for accurate reports on Facebook, Google, Pinterest, X, Snapchat, and TikTok.Your customers purchased, we tracked.
Written by the business, not verified by us.Is wetracked.io legit?
wetracked.io (wetracked.io) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support team for being extremely fast, friendly, and helpful. People also deeply appreciate the intuitive dashboard and reliable tracking capabilities that make setting up campaigns an absolute breeze. Users regularly note that everything runs smoothly and reliably even during their busiest business days. Some reviewers were not happy with the customer service, noting that responses were slow, generic, and failed to resolve core problems. A few consumers also encountered unexpected problems regarding tracking performance or considered the overall service inefficient and disappointing.
Auto-generated from all reviews of this business. For reference only.What people say
Great support from Nemanja
Great support from Nemanja, he even went the extra mile to check some stuff in our custom website.
scammers
I’ve been using WeTracked for about 2 years, but this was by far one of the worst experiences I’ve had with any service. I tried to add a store today and was told it was tied to an old account that I had already stopped using (it was deactivated and had no active plan). When I contacted support to transfer the store to my current active account, I was told I would have to pay $149 just for the transfer. This is completely unreasonable. I wasn’t using the old account or any paid plan, yet I was being charged a high fee just to move a store — even though I already have another active account with them that I am paying for. What made things worse was the support experience. The agent, Ryan, was very rude and didn’t make any effort to help or find a solution. There was zero flexibility — just a demand to pay the fee. After hours of conversation, they finally admitted that I did not actually use the plan and that I shouldn’t need to pay the $149 fee. However, they said I would still need to wait several days for their finance team to remove the pending invoice. Since I could not wait that long due to losing hundreds of dollars in my business, I suggested paying the $149 upfront just to proceed with the store transfer, with the understanding that it would be refunded afterward. This was confirmed as a possible solution. I also have a $74 credit on my account and was willing to add the remaining $76 to cover the invoice, but I was told I could not use my credit balance to offset the payment. So in the end, even after acknowledging that I did not use the service and agreeing that I should not need to pay, I was still blocked by internal policies and system limitations. Overall, this felt extremely inefficient and frustrating. After being a customer for 2 years, I expected much better flexibility and support. I do not recommend this service.
Reply from wetracked.io2026-04-27
Hey, Thank you for taking the time to share your experience, we are truly sorry for how this situation felt on your end. We completely understand your situation. You were trying to move a store quickly for your business, and instead you were met with delays, back-and-forth communication, and a process that didn’t feel flexible. That’s not the experience we want to provide, especially to someone who has been with us for 2 years. To clarify transparently, you were never meant to be charged for a store transfer itself. The only blocker here was an outstanding invoice on the previous account, which under our current system needs to be resolved before a transfer can happen. In your case, this should have been voided, as you hadn’t actively used the service, however, because this happened over the weekend, our Finance Team (the only team able to void or adjust invoices) was unavailable. Given the urgency on your side, the option to pay and refund afterward was offered as a workaround so you wouldn’t have to wait several days and risk further business impact. That said, we fully recognize that this still put you in a difficult and uncomfortable position, and we should have handled it with more clarity and ownership from the start. We also sincerely apologize for how the interaction came across. Even when we’re limited by internal processes, the experience should never feel rigid or dismissive. Since then, we’ve taken action to resolve everything: -Your store has was successfully transferred -The full $149 payment (invoice) has been refunded -A small gesture adjustment has been applied to your other account We also want to address review title directly. We genuinely understand how this situation led to that perception, but it’s difficult for us to read, as it does not reflect how we operate or what we stand for. Our intention was never to charge you unfairly, but rather to find a way, within our limitations at the time, to unblock your request as quickly as possible. That doesn’t change the fact that the experience fell short, and we take full responsibility for that. We’re already reviewing internally how to better handle similar cases, especially during weekends, so we can provide faster and more flexible resolutions without putting customers in this position. We truly appreciate your feedback, even when it’s tough to hear. It helps us improve. With sincere apologies, The wetracked.io Team
Very good customer service
Really good experience with Wetracked!
Great App and Service
I’ve been using Wetracked for a while now and my experience has been excellent. The tracking is very accurate and gives me much better insights into my campaigns. What really stands out is the customer service: they respond quickly and provide in-depth support instead of generic answers. You can tell they genuinely think along with you. Definitely recommended if you’re serious about improving your results.
I’m very satisfied with my experience…
I’m very satisfied with my experience with Wetracked.io. The tool is reliable and has significantly improved my tracking and data insights. What I especially like is how user-friendly and clear the interface is. On top of that, the customer support is excellent. Barry was very helpful, responded quickly, and genuinely took the time to assist me. That really makes a difference. Highly recommended for anyone looking to improve their e-commerce tracking!
wetracked has helped me track data for…
wetracked has helped me track data for almost 2 years now. best thing about them is their support. they really care and don't leave you hanging. i've once went in depth with them trying to solve something and they where there every time. love it. hope to see even more features in the future
The best tracking app
The best tracking app. The tracking is fast, never any errors, and their customer service is super efficient. Look no further. Wetracked.io!
Great communication and service…
Great communication and service whenever you need help
good app
good app, does what it ways and is fair priced
Happy customer for 1 year and now
I am a customer for 1 year and now. I have the big pack of Scale-up plan. I have scaled all of my stores with wetracked.io . They are trusted partners and they have helped a lot to earn more sales that i was thinking! They exceed my expectations!
They are just the best at the marked!
Great experience based on the whole picture
Great customer experience, helps with all the questions and really gives in dept answers. Thnx Ryan!
Solid app that helps me scale with REAL…
Solid app that helps me scale with REAL data + always fast support!
the customer support has been instant…
the customer support has been instant and amazing!
the customer support seems pretty fast…
the customer support seems pretty fast to reply and no much waiting looking forward
Promises results, but no measurable impact
I’m giving wetracked.io 2 stars because, although the platform promises improved ad tracking performance, I did not notice any measurable difference after implementing it. There was no increase in conversions and no additional sales, which was the main reason I decided to try the service in the first place. In my experience, the results did not match the expectations created by their marketing claims, which was disappointing. The only reason I’m not rating it lower is because they offer a 14-day free trial, which at least allows users to test the platform without financial risk.
Reply from wetracked.io2026-03-24
Hi Eduardo, Thank you for taking the time to share your experience with us, we truly appreciate it, even when it’s difficult to read. We’re really sorry to hear that the results didn’t meet your expectations. We completely understand how disappointing it is to try a solution aimed at improving performance and not see a measurable impact in conversions or sales, especially when that was the main reason you gave it a shot. You’re absolutely right to expect that the outcomes align with what’s communicated. While our goal is always to improve tracking accuracy and provide stronger data for ad platforms to optimize with, we also know that if that doesn’t translate into visible results on your end, it can feel like it missed the mark. In some cases, the impact of improved tracking depends on how the data is being used within your ad platform (for example, optimization settings, attribution windows, or campaign structure). That said, we don’t want to make assumptions about your setup, and we’d really value the opportunity to look into this properly with you. We’d be more than happy to have our technical team review your configuration in detail to: -Audit your current setup -Check event tracking and data flow -Ensure everything is configured correctly -Identify any potential gaps or missed opportunities -Help you get the most out of the platform If you’re open to it, we’d love to connect you with our technical team, offering the opportunity to go through everything together, on a call, to make sure your setup is fully optimized for performance and growth. Also, thank you for acknowledging the free trial, we’re glad you were able to test things without financial risk, even if the experience didn’t deliver the value you were hoping for. If you’re willing, please reach out to us at our live chat, from within our app, and we’ll prioritize this for you right away. We genuinely hope we can turn this around for you. With sincere apologies, The wetracked.io Team
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