AutoDS - All-In-One Dropshipping App

Be Careful or Avoid Altogether

This company I would give AutoDS NO stars at all of it were an option\. My experience with AutoDS has actually been quite limited in one hand, but very impactful on my overall life and finances\. It’s been extremely frustrating to put it in polite terms\. I was repeatedly charged for their \(highest tier\) service when I could not have even the lowest costing package since I don’t have and am not affiliated with dropshipping at all\. Apparently, their service was somehow signed Apparently, it was somehow signed for or added via a Shopify integration and I didn’t realize that I even had it for the longest\. Now, it makes me physically sick to realize they’ve taken more than $1300 from my account in total even though I never actually registered the account or linked it to any shop, etc… It’s very obvious the account has never been utilized and they know this, yet refuse to help in any way \- oh except to offer me credits and additional time using their services that I DO NOT USE\!\!\! Be very careful when dealing with them is my best advice\! Or avoid them altogether… And this is coming from a person who very rarely puts negative reviews out in public\. To be clear though, I don’t care how many times they try to blow me off… I’m not done\! I’ll be coming back every single time and taking absolutely EVERY avenue that opens itself up for me\. In the end, they will not win because thieves are losers\! Period\.

Some of the nastiest scammers ever

Some of the nastiest scammers ever. I created an account with them while setting up my Shopify, and I paid a small fee just to be able to look at the inventory. Pretty much like walking into a restaurant and paying to look at the menu. Then second red flag came, it could not be linked to my Shopify store. I gave up completely and deleted my auto ds account, got the confirmation that the account was deleted, only for them to attempt and take 50quid from me fee days later. Be aware of these scammers, account deleted means nothing to them, once you have given them your card details, you'll be compromised!

Scammed

I been doing drop shipping in India, I recently subscribed for Auto Ds thinking it will work in India also, it's a new store I didn't worked on anything with auto ds since I came to know it's not going to useful for me. Yesterday I got charged 38 USD I went and asked their support for refund and raised issue with PayPal also. Their support said they ll only give refund only I withdraw the case from PayPal. Now they are not willing to give a refund and Im withdrawing. They charged me for the service which I never used. Now I can't contact them in their chat.

Catherine is very helpful with support…

Catherine is very helpful with support and very friendly.

Best ever bar none

Charged $857 over a year for an account I never used. No renewal notices sent to my email

I signed up for AutoDS's $0.99 trial in June 2025. Before the trial period ended, I closed the account, and I also checked my payment app to confirm no AutoDS charges were showing there, so everything looked cancelled on my end. What I didn't realize is that closing the account that way did not actually cancel the underlying subscription. Over the next 14 months, AutoDS charged me a monthly add-on fee ($9.90) and two separate annual Shopify plan renewals ($368.70 each), for a total of $857.19, without a single email notification about any of these charges. I have email notifications enabled on my account, so this wasn't a settings issue on my side. I only discovered the charges when I noticed a larger than usual transaction on my bank statement. My account in AutoDS shows 0 stores connected, 0 product variations, and 0 orders, since I never used the platform for even a single day during that entire period. I contacted support with this evidence and a request for a refund. Two different agents (Bea and Mhaica) declined the refund, citing a 7-day request window from the renewal date, but the core issue isn't that I missed a deadline. It's that there was no clear signal that the trial had converted into a recurring paid subscription, and no billing reminders were sent before each renewal, so there was nothing prompting me to act within that window in the first place. Reading through other reviews here and complaints on the Better Business Bureau, I've found this is a recurring pattern, not an isolated case: trial to paid conversion that isn't made clear at signup, no renewal reminders, and customers discovering charges months later. I requested that AutoDS escalate my case to the Quality, Compliance, or Customer Service team, and have it reviewed on its merits rather than decided solely by the 7-day policy, since the lack of any real usage of the account should be clear evidence that this was an unwanted, unnoticed renewal, not a customer simply choosing not to cancel a service they were actively using. They did not escalate it and simply answered that it was "my responsibility." I would expect that kind of response from a small company using loopholes to squeeze out a little extra profit, but not from a multinational company with the professionals and structure to escalate cases that require judgment. I am very disappointed in AutoDS. To other users: I would recommend not signing up with AutoDS. Consider other tools like DSers or Spocket before committing to an annual plan, or go directly to platforms such as Shopify, which I'd expect to have more professional post sale service. And if you do start a trial with AutoDS, keep a close eye on your bank statement in the following months, because AutoDS will not notify you if it generates charges you didn't authorize.

I heard back in a timely fashion and…

I heard back in a timely fashion and received an explanation that I needed to understand what was going on.

Account registration Issue

I had an issue to complete my account registration and Krizza M was very responsive, kind, professional and she was able to provide me with various information.

Help to clarify the need of the future…

Help to clarify the need of the future customer's before sign in up with Package Plan and others very important step to step process to help growth your own e-com business , the human chat Jean was very helpful and efficient with accurate answer . thank you Jean at Auto Ds

Unbelievable quality

Their support and help is a top notch

Their support and help is a top notch. I was satisfied with the support team.

Veronica was very patient in teaching…

Veronica was very patient in teaching me when I was severely confused with how to use the two function of the Chat window. Thank you again Veronica.

Watchout! Dont tryit!

They dont mention the trial if for 3 days and the charged us $75 for 1 day past the trial despicable and horrible is not the word!! Its not a trial its a full service charge

Was ready to cancel, but one support specialist turned it around

I'll be honest: a few weeks ago I was ready to walk away from AutoDS entirely. I ran into a variant-limit issue on my Shopify store that dragged on for weeks through front-line support I got bounced between multiple agents, given instructions that didn't actually apply to my situation, and told repeatedly that nothing could be done. By the time it was "resolved" on paper, I'd lost real time and had genuinely decided to start looking at other platforms. Then Stelios from the Customer Reviews Specialist team reached out. What stood out wasn't just that he apologized it's that he actually dug into the problem himself, personally went through the details I provided, and manually fixed what several other support tickets couldn't. He was responsive, straightforward, and treated the issue like it was actually his to solve, not just another ticket to close. That personal follow through is the reason I'm still using AutoDS today instead of having already moved on. It shouldn't take escalating to a specific person to get a real fix, and I hope that's something AutoDS looks at structurally but I also want to be fair and give credit where it's earned: Stelios G turned a genuinely bad experience into one I'm comfortable continuing to build my business on. If you run into friction with front-line support, my honest advice is to push for someone like him. He's the reason I'm not writing a very different review right now

Charged $383 after a free trial, refund refused

I only signed up to have a quick look during the 3-day free trial out of curiosity. After the trial, I simply forgot about it until I suddenly saw that I had been charged $383 for an annual subscription. The moment I noticed the charge, I immediately emailed AutoDS requesting a refund, opened a PayPal dispute because I was afraid and permanently deleted my account. What followed was dozens of emails with constantly changing explanations. First, I was told my refund could be reviewed if I closed the PayPal dispute. Later, after PayPal closed the case, AutoDS claimed they could no longer refund me because PayPal had made a decision. I even contacted PayPal myself. They explained that my dispute had only been reviewed under the dispute reason I had selected (“Incorrect transaction amount”) and not under AutoDS’ refund policy. As someone living in Germany, I find this level of customer service and the way this case was handled very disappointing and honestly quite surprising. I never continued using the service, deleted my account immediately, requested a refund as soon as I discovered the charge, and still ended up with no solution. I still have every email documenting this entire process. I hope this review helps others make a more informed decision before subscribing. ————— Update: AutoDS eventually provided a full refund, and I appreciate Stelios for helping resolve my case. However, the process was stressful and time-consuming, and I still lost money due to PayPal’s exchange rate and fees. I hope this can be improved for future customers.

As part of my store set up on Shopify

As part of my store set up on Shopify, it was recommended that I subscribe to AutoDS to import the products to my store, unfortunately rather than charging me for one month I was charged $368.70 for a whole year, I was given the opportunity to change this, but did not want the hassle. That's when the problems started, products status did not update when orders were shipped and delivered and many of the products listed were showing as out of stock, even though they weren't. At one point many of the listings opened to blank pages. Despite tickets being open for several weeks no resolution has been offered and no timescale given. Having trialled another platform and run out of patience I requested a full refund however this has been refused several times and it has been stated that they have a 7 day cancellation policy. Don't trust AutoDS with your money or your store, I have since seen many other customers have problems with their platform and customer support

AutoDS is a great platform

AutoDS is a great platform, and I've had a positive experience using it. The customer support team is always friendly, professional, and genuinely helpful whenever I need assistance. My only concern is the monthly subscription fee and some of the additional charges. They can be challenging for beginners who are just starting out. It would be great if AutoDS offered lower pricing for new users at the beginning, with the cost increasing as their business grows. I believe this would make the platform even more accessible and encourage more people to continue using it. Aside from that, I think AutoDS is an excellent platform. It provides great tools, reliable support, and help whenever it's needed. Thank you, AutoDS!

Ella was extremely helpful

Ella was extremely helpful, patient, and professional. She carefully investigated my issue instead of providing generic responses, explained everything clearly, and helped me identify that the problem is related to eBay's authorization rather than AutoDS. Thank you very much for your excellent support!

garbage service beware

very garbage app a lot of backend errors , items never shipping / a lot of Item not received cases..... all around not a good service.....If you have a newer ebay account i would highly suggest not using their service unless you want to get a suspension / restircted account

Everyone has been so patient with me

Everyone has been so patient with me. I'm new to AutoDS and have all kinds of questions.