wetracked.io

Hey Weacol Beguin, We’re truly sorry to read this. A 95% drop in sales is incredibly serious, and we completely understand how stressful and upsetting that must have been for you. Losing revenue like that is not something any business can take lightly, and we never want anyone to feel that our involvement caused harm instead of improvement. First and foremost, we want to say that this is never the experience we aim to deliver. When the client asks for help configuring their setup, our responsibility is to support them properly and ensure everything is working as intended. If that didn’t happen here, we sincerely apologize. We’ve reached out to you directly because we genuinely want to investigate this thoroughly. Sales drops of that magnitude are highly unusual, and we would really appreciate the opportunity to review your full setup together, both on our side and inside your ad account, to understand exactly what happened. If you’re open to it, we’d like to offer you a dedicated call with our Solutions Team to: -Audit your current configuration -Check pixel activity and event flow -Review what changes were made -Identify what may have caused the performance impact -Help restore everything properly Of course, we completely understand if you’re hesitant after this experience. But if you’re willing to give us the chance, we would truly like to make this right and fix everything together with you. Please feel free to reply directly to the email we’ve sent you, and we’ll prioritize this immediately. Again, we’re sincerely sorry for the impact this has had on your business. We genuinely hope we can turn this around for you. With respect, The wetracked.io Team