Hi Sean, thank you for your time in leaving us your purchase review. I am sorry that you had an unpleasant experience with our bbq meat. In Wing Heong, when it comes to taste. we take our taste seriously, we do not compromise on that. Mind sharing with me more on that, I would need to speak with my production team and also the R&D team on this. Highly appreciate that if you can email us at [email protected] Apologies for the late replies here. Stay safe Sean.
Chicken biscuits not fresh . Took 1 bite got to throw away to packets bought. Very disappointed🤮🤮🤮😡😡😡😡
Wing Heong BBQ Meat 回复2020-06-10
Hi Bobby, thank you for your time for leaving us a review of your recent purchase.
We have contacted our supplier earlier on this, and we have sent you the new and fresh batch earlier. Also, we have discontinued selling the chicken biscuit to make sure our customer is safe and have great products to be enjoyed at any time. In Wing Heong, customer experiences are our priority. Stay safe Bobby!
fast delivery but the sliced meat a bit too dry. very hard
Wing Heong BBQ Meat 回复2020-05-04
Hi Tan, thank you for your time leaving us feedback on your recent purchases. We glad that you enjoy the fast delivery we provided during this MCO. We will take forward your feedback to our R&D team for further improvement of our bbq meat. Stay safe during this MCO!
I expected the premium pork belly will come in same equal size, unfortunately I bought 3kg of belly, only 1 pack is consider premium with one whole slab. Another one pack came with a few strip of belly, another pack was a odd size of belly, I just wonder how could I make siu yuk with it. By the way, I did mention to the customer service that I need a nice whole slab of belly to make siu yuk. But ended up with disappointment.
Wing Heong BBQ Meat 回复2020-05-04
Hi Joyce, thank you for your time taking your time leaving us your feedback on your recent purchase. We are sorry for that Joyce, we will feedback to this to our dispatch team to have more awareness of this. As an appreciation, I have credited you with a 2000 Wing Heong points as a sorry voucher that you able to redeem it for your upcoming purchases. We wish to serve you again, stay safe during this MCO!
my first order packaging is different from my 2nd order.
2nd order - fast delivery but 1st order takes abit of time.
overall is good, considering the 20% discount.
Wing Heong BBQ Meat 回复2020-05-04
Hi Karen, thank you for your 4 stars rating! Glad that you enjoy our fast delivery on your recent purchases. We noted your feedback on the packaging, we will take note of that and will improve the consistency of the packaging. Stay safe during this MCO!
Only 1 slice was hard. The rest were better. The juiciness of the bbq meat can be improved but overall in terms of customer service and delivery, they were all very efficient and fast.
Wing Heong BBQ Meat 回复2020-05-04
Hi Marilynn, thank you for your 4 stars rating! Thank you for your feedback, we will forward this to our team for future product improvement. Glad that you enjoy our bbq meat and delivery speed during this MCO! Stay safe!
WH is our first choice for more than 20years. Keep it up.
Wing Heong BBQ Meat 回复2020-05-04
Hi LL, thank you for your 4 stars rating! I appreciate your support on Wing Heong BBQ Meat since 20 years ago! We being thankful to have you as our loyal customer. We will keep on improving throughout the years to come! Stay safe during this MCO!
The dried meat is fresh and vacuum packing is hygienic and convenient! Delivery service is excellent and great gift to share with family & friends.
Wing Heong BBQ Meat 回复2020-05-04
Hi Chloe, thank you for your 4 stars rating! Glad that you enjoy the fast delivery during this MCO! Yes, giving bakkwa would be a great gift especially share with your loves one! Hope you enjoy our bbq meat too! Stay safe!
Very badly made. Almost the whole pack of roasted pork is scorched!
Wing Heong BBQ Meat 回复2021-02-23
Hi Keng, thank you for your time in leaving us a review of your recent purchase with us. I am sorry that you had an unpleasant experience with our bbq meat. I will feedback to our grilling team to take more cautions during their grilling process made sure do not have any more scorched quality as you mentioned. Really apologies for that.
Both of my orders always received then only received tracking email saying on the way to deliver to you. My last order received 11 am but email received at 4 pm, saying your order on the way to deliver to you. Disappointed with your email tracking services. But your order were despatch out fast. TQ
Wing Heong BBQ Meat 回复2020-05-02
Hi Anoymous, thank you for your time and for leaving us your recent purchase feedback. We aware of the tracking email delays and we have fixed that! Thank you for letting us know! Hope you enjoy our bbq meat! Wish you stay safe during this MCO!
Order #WHF5511
Shipping RM18.00 MYR
Order #WHF4459
Shipping RM9.00 MYR
the rest we are fine.
Wing Heong BBQ Meat 回复2020-06-11
Hi Sin Hoi, thank you for your time for writing us your feedback on your recent purchases. We apologize on the mistakes on the shipping charges on your order, we have refunded accordingly on the shipping fees. We hope that you enjoy our bakkwa, stay safe during this MCO! If you are satisfied, do consider editing your review on the experience again.
Hi TMChan, thank you for your 4 stars rating! We strive to deliver as fast as we can during this MCO! Glad that you enjoy it! Hope you enjoy our bakkwa as well! Stay safe!
Hi Foo, thank you for your 4 stars rating! Thank you for taking the time to leave us your feedback on our bbq meat. We will take your feedback as a product improvement in future.
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