On several occasions I've had items from pandamart added to my cart that I didn't order.
The last time this happened a 1.5 L soda was added. I never order such things, so it wasn't leftover from a previous cart. I wondered if I could have accidentally tapped the + button, so I went back to the search results for drinks, and the mystery drink was on the left side of my screen, whereas I was scrolling with my right hand, so for sure I didn't accidentally tap anything.
I contacted the help centre asking them to fix this technical glitch. All the agent asked me to do was the usual sign in/out, restart phone etc. No apology even. But I'm on a new device, so it was a clean install, and it had been happening on my old device too. So the problem is on food panda's end, not my end, as they were trying to have me believe.
I am extremely disappointed with foodpanda's customer service. My order (Order ID: t8rj-2635-4vfc) was cancelled by foodpanda due to their own system error. However, foodpanda charged my card RM 24.70 and strictly refused to issue a refund.
In the chat transcripts, support agents (Rachel & Eric) explicitly acknowledged that the order was "cancelled due to an error" by their team. Yet, they refused to refund or escalate the case, hiding behind "system limitations."
Charging a customer for a cancelled order caused by platform error is completely unacceptable and an unfair trade practice. I have already filed a chargeback with my bank (UOB) and submitted a formal complaint to KPDN (Ministry of Domestic Trade and Costs of Living).
I demand a full refund immediately.
I have been a Pandapro and an employee under foodpanda for less than 1 year
I have been a Pandapro, foodpanda user for years and worked in the company less than 1 year. Foodpanda is a bad experience for me even I’m as an employee or customer’s perspective. The upper is not giving good maintenance and management and workload to the employee is massive. Massive complaints by customers were legit but no difference or improvements made. Very disappointing and as a customer’s perspective I do understand how hard to find a real human customer service to serve. The old problem is not solve , there goes new problem comes. Therefore the workload is massive and they are still chilling there taking our money. Not recommended at all.
AGENT JOJO, NICK, ALEX ARE INCOMPETENT. NOT ONLY THEY LACK OF EMPATHY, HUMAN LANGUAGE AND EVEN THE UNDERSTANDING OF USER SITUATION CURRENTLY IN.
THE DRINK SPILL IS NOT THE FIRST TIME, IT ALWAYS HAPPENED TO ME. IS THAT THE QUALITY OF PANDA RIDER? THE PROBLEM LIES ON RIDER AND YOU PLATFORM ARE THE RESPONSIBLE TO SOLVE THE ISSUE.
YOUR OPPONENT MUCH BETTER THAN YOU. NOT GOING TO USE THIS APP ANYMORE. PUIK
Very bad experience. I have ordered delivery from Lotus supermarket in Malaysia. Some of the items were missing (there was no notification from food panda about missing items). Ironically most important items for me were missing. I tried to cancel my order while it was still preparing via food panda help center saying that because of missing items don't need this delivery anymore, they didn't help me. Be careful with food panda orders, and don't expect support if something goes not according to your initial plan.
Delivery time is much longer than they say. This has happened a few times. Who wants cold food? There are better alternatives where I live, so I won’t use them again.
Foodpanda is a business that scams people. I can't get my refund.The rider's fault is something I have to bear, and I am the one who suffers the loss.The rider gave the same excuse, but it was the customer who had to bear the loss. The rider is the one who canceled the order, but the customer is the one who has to bear the loss.So, be careful with this Foodpanda business otherwise, you might have to bear the losses as well.
Very bad service. I ordered rice with just fried chicken without gravy for special child. Seller sent with gravy so my kid couldn't eat at all. Complained to foodpanda lady by name of Kate. Said will only refund rm5 when I paid rm10.60 awful service. If you cant make sure we get the correct food then why charge extra platform fee and service fee. Really disappointed with their service
From malaysia.
The service getting worst and worst.
App try the hardest not to get you reach out to live agent.
They don wan compensate any inconvenience cause and wrongdoing..
The pricr arent cheap.
Better use shopeefood or grabfood better.
Terrible experiences.
bought some grocery a few days ago.
1) grocery was delivered to the wrong address.
thats okay, stuff happens, sure
i got refunded on the same day
2) two days later, i got charged by foodpanda again, and asked the customer service. they said its not recorded in the system. i hit up the bank, they said that its not fraud, and its a genuine transaction which is related to the grocery i bought but never received.
hit up foodpanda again, and its like we're speaking in two different languages. yes i did get refunded, but i got charged again, why is that? if its genuine, why is it not in the system. it obviously wasnt fraud, it was related to the cancelled order.
i need to go to the police now? for 44 ringgit? cos thats what they said. i give up. never using this again.
I have ordered some groceries it is not delivered and the amount debited and status shows its delivered. I don't know where it's delivered and customer service is worst and you can't reach them thru mobile or email and the amount lost. One of the worst platform.pls don't trust them.
Foodpanda resorted to deleting and hiding my posts on their facebook page so it's obvious they have something to hide. Reporting here for everyone to see:
Users of Foodpanda, beware:
1. Order #u7lb-2538-49ea - French Chicken Medium Meal and Long Chicken.
2. Order was incomplete and came without the drink so I refused the order.
3. Rider was extremely rude and kept on saying it was not his problem and threatening that if I cancel I would not get a refund.
4. Rider lodged a ticket and Foodpanda support by the name of Lisa called me and threatened the same thing- "accept the meal with the missing items or I would not get a refund" She eventually hung up the call when I asked to speak to a supervisor.
5. Rider kept on harping that this was not his problem and asked me to go ahead and complain about him, takes a photo as evidence then proceeds to update the delivery as completed even though he drove off with the food.
6. Upon lodging a ticket on the foodpanda app, sure enough the (chatbot) agent threatened no refund until I informed the agent that I took screenshots and would be reporting this as theft.
7. Foodpanda, improve on your customer service, educate your riders to not be rude, your support Lisa to help customers instead of threatening customers that they will not get a refund and hanging up the call to avoid the problem as well program your (chatbot) foodpanda agent to not threaten customers with no refunds.
8. Please be informed that it is considered theft and a crime when you charge someone for something that they did not receive.
9. Will continue spreading this on social media and word of mouth as well and moving to GrabFood permanently. How do you expect your business to prosper if you're running it without integrity? Don't you feel shame when most of the comments here (which you/your system keeps deleting) are negative and calling you out??
This is the worst customer support I’ve ever experienced. Once you encounter an issue with your order, you'll see how terrible this company really is. The agents are rude and completely unhelpful. They delivered spoiled vegetables, and when I contacted support, instead of issuing a refund—which was only RM3—they told me it would take three business days to review the case. I provided them with an image of the spoiled item, but the agent showed no concern for the customer and closed the online support chat without allowing me to respond. I never received a follow-up email or got my money back. I feel scammed. I will never use this service again and strongly advise anyone reading this review to avoid it. Use Grab instead. I regret switching to this awful Foodpanda service.
WORST SERVICE EVER, ,SOLD ME POOR, WICH WAS CLEARY OFF AND YOU BE SICK FOR SURE SEE PHOTO AND ALL THEY CAN DO IS SEND A VOUCHER OF 5 RM OF FOOD THAT COST 25 UNLIKE GRAB THEY REFUND LIKE ANY GOOD ENTERPRISE WOULD DO
ALSO THERE CHAT IS MOSTLY AI SO IS A COMPUTER TELLING YOU IS YOUR PROBLEM
Would have been no star. Scammed of delivery fee that's more expensive than my single meal ordered in the transaction. Only noticed when I review my past orders. Reached out to agent but nothing can be done other than to feedback to internal team. Disgusting practices. Go elsewhere.
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foodpanda.pk
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