FOfoodpanda★★★★★
Massive technical issues with the app!
On several occasions I've had items from pandamart added to my cart that I didn't order.
The last time this happened a 1.5 L soda was added. I never order such things, so it wasn't leftover from a previous cart. I wondered if I could have accidentally tapped the + button, so I went back to the search results for drinks, and the mystery drink was on the left side of my screen, whereas I was scrolling with my right hand, so for sure I didn't accidentally tap anything.
I contacted the help centre asking them to fix this technical glitch. All the agent asked me to do was the usual sign in/out, restart phone etc. No apology even. But I'm on a new device, so it was a clean install, and it had been happening on my old device too. So the problem is on food panda's end, not my end, as they were trying to have me believe.
2026-10-03
GRGrab★★★★★
Lies & incompetence from Grab Help Centre Malaysia
I would leave zero stars if this was possible.
Last week, I left my phone, condo access card & keys in a Grab in Kuala Lumpur. A friend called Grab Help Centre and they told us the driver had searched his car and found nothing. So I had to buy a new phone and get a locksmith to get into my flat.
Much later, when the Grab app finally downloaded on my new phone, I contacted the driver. That's when I discovered that at the time Grab told me he was searching his car, he was actually rushing to prayers and couldn't search his car! So Grab lied to me outright. How could their help centre employee be so nasty and vindictive?
After his prayers, the driver searched his car, found my stuff and messaged Grab to tell them. What did they do? They sent a message to me using SMS!! What sheer incompetence! Why not use the Grab app?
Luckily the driver was an helpful man who met with me to return my things. This was 12 hours after my whole ordeal began - an ordeal that could have been avoided had Grab Help Centre not lied.
When I filed a complaint with Grab, they admitted it was their fault but had the gall to say that they don't do compensation, even though I was out-of-pocket by over RM 4k, not to mention the stress and hassle over an entire day. I screamed at them down the line and a few days later they came back with an offer of RM 50. That's even more insulting.
Whatever you do, do NOT call Grab Help Centre for anything! Grab is the epitomy of a faceless corporation that could not care less about its customers. I wish there was serious competition for Grab in this market. They think they can do anything because people will always be forced to use them.
2026-08-30
