In Bali we found drivers to be friendly…
In Bali we found drivers to be friendly and prompt. A wonderful service!
Grab靠谱吗？
Grab（grab.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 310 条用户评价，属于商业服务分类，口碑较差。65% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、应用。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently complained that customer support was completely unhelpful, making it extremely difficult to reach a real person when urgent problems arose. Reviewers also reported frustrating delivery delays, unreliable ride bookings, and unexpected extra fees and charges added by drivers during trips. Though some reviewers were not happy with major issues, a few other people felt that the application worked well for ordering food and booking rides during their travels. Consumers and passengers noted that certain drivers offered reliable transport, transparent pricing, and pleasant assistance throughout their journeys.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Terrible customer service
Terrible customer service. Grab makes it almost impossible to get through to someone if there is an issue. Stay away from them for home delivery. If something goes wrong, you have zero recourse.
Paid twice using cash and card
Paid twice using cash and card. Contacted help center on 8th may. Today, 15th may and issue not resolved. Really and seriously lack of efficiency
terrible experience (vip on grab) (Im not fat)
SO SO SO terrible. They have a ”pay with cash” option but no driver accepts it, and if they do they immediately cancel it. Took my chicken dish 1.5 hours to arrive AFTER IT WAS READY FOR PICKUP meaning it had time to cool down and sit in bali heat having time to build bactria. Had to microwave it when It got here to kill bacteria. customer service sucks and drivers ask for tip when its far away. I always tip 100.000 IDR cash because their salary is shit but I don’t appreciate the begging. Right now as im writing ive been waiting for my food 1.5 hours. It says ”your order is ready for pickup” but no driver is found. Meaning that my food is just sitting there on the other side of town cooling down and rotting. Please improve you app or shut down permanently you pricks. Also,if you forget to add for example a sauce or drink to your order, there is no way you can change it, even if the resturant haven’t accepted your order yet.
I use Grab in Bali almost every day and…
I use Grab in Bali almost every day and am a ‘VIP’ whatever that means. Almost every second time I order food delivery the drivers ask for 50,000 tip and lie about the traffic. I actually live in Bali and not a tourist. There are many drivers trying to take advantage of foreigners in this App. As soon as I let the drivers know this or reply that I only tip for service they cancel. But another driver is allocated so I take a screenshot of the tip I give to the new driver and send it to the cancelled driver so he knows what I tip for service.
**Disappointing Experience with Grab…
**Disappointing Experience with Grab Travel Pass – No 20% Airport Transfer Discount** I signed up for Grab and paid an additional fee to join Grab Travel Pass, expecting to benefit from the advertised discounts. My first use of the service was a Grab ride from Techo International Airport to Phnom Penh city. The Travel Pass was supposed to provide a 20% discount on the airport transfer, but I did not receive the discount, despite following the instructions provided, which I found confusing. I contacted Grab to report the issue and request a refund of the missing discount. Instead of resolving the problem, Grab blamed me for not applying the discount correctly and refused to refund the amount. This has been a very disappointing first experience. I paid extra for a service that I expected to save me money, but when the promised discount was not applied, Grab refused to take responsibility or offer a reasonable resolution. **Based on my experience, I would not recommend Grab Travel Pass.** Before paying for this service, travellers should be aware that receiving the advertised discounts may not be straightforward, and resolving problems with missing discounts may prove difficult. If Grab advertises a discount as a benefit of a paid subscription, customers should be able to use it through clear instructions and receive fair treatment when something goes wrong. I am therefore requesting a refund of the missing 20% discount and asking Grab to review and clarify its Travel Pass instructions so that customers can apply the advertised benefits correctly.
Very disappointed hungry customer.
I am highly disappointed by a major glitch in your system today (9 Oct). I ordered GrabFood for self-collection at 6:11 PM. When I went to collect it at 6:30 PM, the staff told me my order didn't exist in their terminal—yet my app clearly stated it was ready for collection. Leaving a hungry customer stranded without any solution due to your system failure is ridiculous. Please look into this technical error.
Honest Grab driver in Bali
We were so impressed with the driver of our Grab taxi in Sanur rego DK1848. On arriving home my husband realised he had left his phone in the taxi. We called my husbands phone and the driver immediately picked up and was already outside our villas trying to find us. What fantastic service!
People in this job work their ass off…
People in this job work their ass off for their family and I respect them with all my heart
Short-sighted dummy drivers with terrible…
Short-sighted dummy app with terrible pickup precision. Ordering Grab Executive sometimes feels like the app is treating human safety and time as a JOKE. You can pin the pickup point precisely at the MAIN ENTRANCE, yet the driver is still directed to—or chooses to stop at—a random nearby shoplot. For an Executive-tier service, accurate pickup positioning should be a a bare minimum, yet most drivers FAILED at this basic stuff. A passenger should not have to leave the pinned location at the designated entrance and wander around looking for the car because the app or driver too dumb to distinguish the actual pinned pickup point from a nearby shoplot.
Worthless app for foreign travellers
This app maybe useful for the locals but absolutely worthless for foreign travellers. I spent hours trying to add a North American credit card without any success. New user can't make cash payment. How insane is the app design? Customer support is a joke! there are no ways to send them an email, live chat or any meaningful way to communicate. This app should be banned for international travellers.
The delivery standard has declined…
The delivery standard has declined noticeably compared with the past. Previously, our orders would arrive fresh and hot, but recent deliveries have consistently taken around 60 minutes or more now. This is especially disappointing for items such as fried chicken and French fries, which arrive lukewarm, soggy and no longer crispy by the time they reach us. The platform also no longer allows us to select a preferred delivery time, which makes the experience even less convenient. Given the delivery fees charged, I expect better delivery timing and for the food to arrive in a condition that reflects the quality intended by the restaurant.
Service Sucks
Sucks. Drivers cancel on a whim, and paying for priority delivery seems completely useless when your order can still get bounced around or delayed anyway. It doesn't help that support is NOT HELPFUL at all. You have to go through a dumb virtual responder twice before they route you to an actual person. I really wish there were other decent options available because the service has gotten incredibly frustrating.
Awful
Awful, if I could give them 0/5 I would. Waiting for 2 burger for almost 2 hours. I got 3 different drivers and could not cancel the order. In reality this app is a joke.
Food delivery is so slow and they claim…
Food delivery is so slow and they claim on time as they build in so much extra time. Really bad food delivery platform.
It’s been a full week since the order…
It’s been a full week since the order was cancelled, and I still have not received the ₱565 refund that your support team explicitly confirmed would be returned to my debit card. I waited 4 hours for a delivery rider to accept the order, but no rider was ever assigned. I had no choice but to cancel the order because it was not being accepted or fulfilled. Your support team then confirmed in this chat that the ₱565 was only on hold and would be refunded to my debit card. It has now been a week, and the money is still missing. This is unacceptable. I paid for an order that was never fulfilled, and I have already waited far longer than reasonable for the money to be returned. If this amount has not been refunded, I will be reporting this matter as an unauthorised withholding of my funds and escalating it to the appropriate consumer authorities. I need you to process the refund immediately and provide me with a clear confirmation/reference number for the refund, including when I can expect the ₱565 to actually appear back in my account.
Hat lost in Penang
I was in penang. I left a new hat that I’m fond of in my grab car. I didn’t realise I had done so till after the time limit allowing you to contact the driver. So had to make a report. They managed to tracking down confirmed she had thd hat. Then couldn’t contact her. Then they managed to get her and it was left at their left and found premises. And I eventually got the hit or at least my uncle has picked it up for me in penang. I’m back in KL. So I’m very glad it’s been found. But the automated system is frustrating as several times in the saga they’d close the case and I’d have to open a fresh claim. There’s no way of speaking to someone. To clarify things. BUT it does work. And thank you Grab. I got my hat back. Very grateful. 🙏🏽🙏🏽🙏🏽
Waste of time online orde.
What a useless app. Go to help centre but what I want to complain about is only just happen but with no active so choosing an issue is not there. Robot cant help. Put again another order into grab reverted within 5mins. So your telling me they started to pick my order immediately. Rubbish you don't start to a driver arrives. Also big c koh samui never do anything right. I was in the supermarket to test them once again. Ordered an took a picture of everything I ordered. Only to be told item out of stock and unavoidable. Rubbish I saw them in the shop as I put my order in. Waste of time ordering on line because only 60%of the order ever turns up. Shambolic service
Grab SUCKS BIG TIME
Grab SUCKS BIG TIME! first few times no problem then next few times WTF! IDIOTS they don't know where to go got credit card on file but keep asking for verification with American phone number. UBER LEARN FROM PROFESSIONALS! THEY TRULY SUCK THE BIG ONE!!!!
Received pizza infested with ants, no full refund
Received pizza infested with ants. Grab only refunded half. Are they suggesting I should just eat it? Terrible, and no accountability. I have the proofs if any media wants it
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