GRGrab★★★★★
The delivery standard has declined…
The delivery standard has declined noticeably compared with the past. Previously, our orders would arrive fresh and hot, but recent deliveries have consistently taken around 60 minutes or more now.
This is especially disappointing for items such as fried chicken and French fries, which arrive lukewarm, soggy and no longer crispy by the time they reach us. The platform also no longer allows us to select a preferred delivery time, which makes the experience even less convenient.
Given the delivery fees charged, I expect better delivery timing and for the food to arrive in a condition that reflects the quality intended by the restaurant.
2026-10-01
LALazada★★★★★
This has Utterly Disappointed with RedMart and Lazada Customer Service one of the most…
This has been one of the most frustrating experiences I’ve had with RedMart. I ordered two cartons, but only two bottles were delivered. I requested for a replacement delivery instead of a refund, and the customer service agent promised to call me back within an hour — yet no one ever did.
After waiting over three hours, I called again and spoke to another agent, Priya, who claimed that a refund had already been processed. I told her clearly that the system still shows “pending for review”, which means no action was taken. It’s obvious the first agent didn’t even record my request to arrange a new delivery, and Priya herself didn’t bother to verify the system properly.
Now they keep saying they are “pending reply” — but from whom exactly? It’s ridiculous that no one can simply check the order and see that two bottles cannot possibly equal two cartons based on the payment receipt.
This level of service is completely unacceptable for a platform like RedMart and Lazada. The lack of accountability, poor coordination, and zero follow-up are beyond disappointing. Please fix your system and train your support team properly — customers deserve better than this.
2025-10-15有帮助 1
LALazada★★★★★
Poor customer service and no accountability
This is the first time I’m leaving such a negative review, but my experience with Lazada and the seller has been frustrating beyond words. I ordered a travel flask on September 30th from Mious Life Museum, as they promised delivery within 48 hours. I needed the item for my trip on October 6th, and the estimated delivery was October 2nd. However, the item didn’t arrive by October 4th, and despite my attempts to contact the vendor, they were completely unresponsive.
I reached out to Lazada's customer service, where I spoke with Cynthia. She assured me that the seller would arrange urgent delivery, and asked me to wait until October 5th. However, the new delivery date I was given was October 7th—after my trip.
When I contacted customer service again, I was unfortunate enough to deal with Aleena, who was shockingly unhelpful. Instead of addressing the clear delay, she claimed to find a "fair solution" between me and the seller, despite the fact that the seller had already missed their promised deadline. Her response showed a complete lack of understanding, and to make matters worse, she asked me to resolve the issue with the seller directly. Why am I, the customer, expected to chase down the vendor for a mistake they made?
Lazada’s customer service clearly sides with the seller, even when they are at fault. If the seller had simply communicated the delay earlier, I could have canceled the order and purchased from someone else in time. I also emailed a manager on Friday, but of course, I haven’t received a response.
Lazada is no longer a platform that cares about customer satisfaction or holding sellers accountable for their promises. I will be switching to Shopee from now on, as this experience has been nothing but a hassle. I strongly urge potential customers to reconsider using Lazada if you value timely service and proper customer support.
2024-10-06有帮助 1
LALazada★★★★★
Watch out on Lazada & Qxpress services
I made a purchase of a set of plastic chest drawers via lazada. Delivery supposed to be 16th Dec but did not arrive till few days later. I was away, upon reaching gome, I noticed item was left outside my house without a courtesy text message. I tried to fixed up the item and noticed the legs were broken. I thought I could used it without the legs, unfortunately the one if the drawer also had broken. I took all the photos and sent to both the seller and lazada customer service. All they cared was to arrange the defective good and held back my refund. Worst of all, I tried to call qxpress to arrange earlier delivery, however, the line is forever busy and no way you could get to speak with someone after a good 30mins wait. 2 days layer, which was yesterday, 23 Dec, I received an automated text msg from qxpress that they will pick up the item between 8am to 9pm. been home the whole day, no one range my bell or whatsapps me or call me. at 930pm, i went to make a parcel tracker and realized qxpress had indicated failed pick up at 6.53om. i wonder where the hell did the delivery guy went to. this was obviously a lie. i was totally on fired and contacted lazada customer service. as usual, they will entertained you by saying they will looked into the case yet they proclaimed they cannot refund me till they pick up the item. i told them to arrange for today as I will be away next week. they started to gave me lots of excuses and said they would hv to chanel the case to other department etc. todate they did not give me a definite pick up schedule and closed up my case.
I have provided them all the photographs yet they still did not want to refund me.
please do not make any purchase from LAZADA plat form and never made your puchase from the seller JRKSG as well. Also, never use qxpress as your courier service. This is my first encounter of such a bad experiences. Let me see they are going to held my refund for how long.
2022-12-24
