Give back us the option to select…
Give back us the option to select shipping courier or ban /blacklist the courier that deliver their parcel late. We pay the same amount of shipping price but the service is unacceptable
Lazada靠谱吗？
Lazada（lazada.sg）在 OK.one 的综合评分为 1.3 分（满分 5 分），基于本站收录的 231 条用户评价，属于购物与时尚分类，口碑较差。87% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、退款、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer service agents who offered conflicting answers, repeated template replies, and consistently refused to provide meaningful assistance when issues arose. Shoppers also noted receiving defective products, alongside extremely frustrating experiences where refund requests were repeatedly rejected or severely delayed. However, some people mentioned serious issues with severely delayed shipments, unfulfilled orders, and items that were never delivered by third-party sellers. Buyers additionally pointed out that tracking packages was frequently impossible, while online dispute resolution processes completely failed to protect consumer interests.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Lousy platform
I purchased 1 box of Brita water filter cartridges via Lazada Singapore and it contained 6pcs of the filter cartridge. 1pcs was found with leakage problem that the black particles were leaking even after many rounds of flushing. I made a refund request but rejected by Lazada seller since I have discarded the external packaging box. 5pcs remain intact with inner packaging and I have provided video and pictures to Lazada. But the Lazada kept asking me to take full angle videos and refused to proceed with my return & refund request . The amount is about $21 , not much but I felt it was irresponsible for the Lazada seller selling Thé unreliable product (either sub quality or counterfeit). Lazada can always take back the item to check themselves rather than asking me to keep taking video
No protection against a lying seller
October 1, 2026 I placed an order in Lazada Thailand (Lazada.co.th), order number 1129745146594953. October 6, 2026 I got an information by e-mail that my order was cancelled by seller because it got lost in shipment. Okay, shit happens. October 10, 2026 I placed the order again, order number 1131073938694953. October 13, 2026 I got the same email again, the order was cancelled by seller because it got lost. I do not believe in such coincidence. October 14, 2026 I did chat with the Lazada TH Customer support. They told me that they can do nothing, only use my feedback to make the future better. Of course I screenshotted the communication. Lazada TH do not try to protect a customer against a lying seller. They only care for their reputation.
I've been buying from Lazada for over 10 yrs
I've been buying from Lazada for over 10 years.. Lazada is awesome, some sellers are not. 1. i can buy a tablet but receive a trinket. 2. Item might not arrive or come very late, or arrive damaged.. but its very rare. But all my cases have been handled very well by Lazada and i usually get my full refund.. so no complaints there. Just have to look out for scam sellers with no feedback and buy from more reputable sellers with good reviews. If something is too cheap, its too good to be true, its probably some crap scam seller. Only complaint i have is.. the emails i receive; whether for order confirmation or delivery update; i can never see the pic of what i bought and the wordings are all the way to the right of the email in a small little column.. and its been like this for more than 10 yrs. Come on already Lazada, please do better with the emails.
Worst customer service ever
Worst customer service ever. Lazada billed me for red mart membership without my consent for over a year!!!! During that time I DID NOT PURCHASE ANYTHING FROM REDMART. I asked for full refund and THEY REFUSED OUTRIGHT. And they keep sending my lazada purchases to a wrong email which I cannot find in account information to remove. And they did not know how to fix that. TOTALLY USELESS PEOPLE
LAZADA HAS THE MOST HORRIBLE CUSTOMER SERVICE
I called their Customer service line and all of them either don't know their Lazada app itself or lied all the way. I can 100% confirm that they didn't receive whatsoever customer service training at all. When they are stuck on answer, they can say very proudly that they can't assist the matter and can't do anything. If they can't do anything, can't check anything, don't know anything, why are they answering the phone? Are they there for fun? All of them just say whatever answer they can think of and all their answers are conflicting each other. In the end, they themselves don't know what they are talking. I never encountered such louzy customer service in my life. Kindergarten kids will talk better than them. So horrible and terrible customer service. They just close the case without giving any resolution. DON'T INSTALL LAZADA APP! You will suffer mentally if you have anything to talk to their customer service line.
Lazada Singapore is very horrible…
Lazada Singapore is very horrible because it refused to give me any refund even though it's seller did not deliver more than 90% of the items that I ordered! Instead this unscrupulous seller gave me rubbish that I did not order and Lazada Singapore condoned it so Lazada Singapore is really very horrible! Don't order from Lazada Singapore unless you don't mind losing your money!
Costlier, longer delivery time
Things are generally more expensive, more difficult to refund and takes longer delivery. No reason to come back to this platform actually.
Order #170336577329220
Order #170336577329220, under Case #2500000195636518. Lazada’s customer service was slow, dishonest, and gave conflicting information. The item was completely sealed when returned, with photo evidence, yet it took far too long for Lazada’s warehouse to confirm the issue. The seller may have sent the wrong item, or it may have been switched at Lazada’s warehouse. Despite the mistake being confirmed, my refund is still delayed.
Terrible service at Lazada
Terrible experience with Lazada. Item ordered a week ago and still not shipped. Can't cancel either as seller shows packed item image sitting in his office collecting dust. With this lousy attitude, SMEs have the cheek to complain about costs. At this rate, Lazada will cease to exist in 18 months time. If you are an employee start looking for a job now.
The supply GUYUK has short shipped…dishonest & irresponsible. Lazada is not helpful!
The supplier GUYUK has short shipped item. Submitted a photo to show 2 items, but order should have 3. They just reject and saying that the item is showing in photo even it is not. Lazada recommend to continue to chat with supplier, but then the supplier never respond and the original Reject day now is over 7 days. Then Lazada policy is complaint must be within 7 days. It is also hard to make complain to Lazada. You don't know where you are with their AI bounce you with different questions. Finally still telling you to talk to the supplier, who basically would not respond you. It is not a responsible selling platform, and it does not seems Lazada control quality of their supplier very well. Just a team of scammers! Sorry for those good one who are trying to sell thru Lazada!
SCAM COMPANY DO NOT INSTALL
SCAM COMPANY DO NOT INSTALL. brought item, the seller sent a freebie along with my actual parcel which never arrived, only freebie arrived. lazada had the audacity to mark item as delivered and rejected every single attempt at refund. contacted customer support 3 tomes, made refund request 4 times and even emailed them but failed to get my money back. LAZADA IS A SCAM COMPANY THAT SUPPORTS SCAMMERS ON THE PLATFORM. because every sale they make with seller they get a cut so they side with scammers. UPDATE: So i tried to return parcel for my missing items for full refund since they LIED IN MY FACE saying i can get full refund and keep the freebie...but NO! THEY WANT ME TO RETURN. I schedule the pick up to be on saturday, but the the courier came to my house on a friday morning and obviously no one is at home because everyone at work. I specifically said SATURDAY on the app yet they came earlier on purpose now they mark my pending pick up as FAILED. SEE, they so every trick in the book to SCAM you. To make sure u can never refund, never return, never get money back. They are GREEDY and SCAMMERS. Shoppee might price bait u but at least refund is easy. LAZADA OPENLY SCAMS YOU. dosnt matter who u email even if u email, write to them or review 100 times nothing changes. All bot messages, repeats, asking same questions over and over without resolving anything. They DONT care about the customers. They care about STEALING your money.
From a seller's perspective, BAD!
I found this seller agreement to be very one-sided and heavily in Lazada's favour. While it's understandable that a marketplace needs rules to protect itself, this agreement gives Lazada a significant amount of control while leaving sellers to shoulder most of the risk. Buyers can cancel even after you ship the item, causing you to hustle within 24 hours, else your account gets a strike. My biggest concern is that Lazada can change the terms, policies, and even certain fees at any time, and simply continuing to use the platform means you've accepted those changes. As a seller, that creates a lot of uncertainty because the rules you're operating under can change without any real negotiation. The agreement also gives Lazada broad discretion to suspend services, restrict your account, or remove your participation in certain programs if it believes you've breached its policies. Many important decisions are left entirely to Lazada's discretion, with very few protections for sellers. Another downside is that if you pay for advertising or promotional services, Lazada makes it clear that there are no guarantees of increased sales, traffic, or better rankings. Sellers take on all of the financial risk, even if the advertising doesn't perform as expected. On top of that, sellers are responsible for virtually everything related to their products and listings—from legal compliance and intellectual property rights to the accuracy of product information. Meanwhile, Lazada limits its own liability if technical issues, platform outages, or other problems affect your business. Overall, the agreement feels designed to protect Lazada far more than the people selling on the platform. While many large marketplaces have similar terms, I believe this agreement could do a much better job of balancing the rights and responsibilities of both parties. As it stands, sellers carry most of the risk while Lazada retains most of the control.
All the products that I have bought…
All the products that I have bought like the revolution lip glosses n the ginseng serum r fake, smells bad, n the website is extremely hard to navigate n messy. Not gonna buy again
Worst experience ever buying from…
Worst experience ever buying from lazada. Items were counterfeit so returned them . Maybe I didn't seal the returned parcel that well so one item went missing during the return shipment. But I also think if people have the intention to steal, it won't matter even if the parcel was sealed well. As a result, Lazada refused to refund . Is this the customer' s fault? Why is Lazada forcing customers to pick up the tab for items lost through no fault of theirs? I am lucky the item was not expensive, but definitely enough to put me off buying from lazada for a while, or even permanently to be exact. Word of caution to all buyers to seal your returned parcels properly as they do not take responsibility for items lost during the return shipment. Best is, go to physical shops where you are able to touch and feel the item before buying . And for more expensive items, pls do not buy from lazada .
return process is horrible and…
return process is horrible and ridiculous, you arrange a pick up, no date given . please just buy from shopee
Lazada customer service sided with scammer
Lazada customer service had became so horrible ever since they shifted their call centre overseas. Not to mention the English that’s hard to understand, they became so money minded that they sided with a seller that “cheated” me of $5. They refused to see my evidence pictures that the product does not work as intended and insisted the seller is right to reject my cancellation. Just for $5 Lazada had to scoop so low. I was telling my friend Lazada customer service is still better than shopee. Now evidently Lazada and shopee both have horrible customer service who only wants $$$$
Poor customer service
Very disappointed with Lazada's handling of my case. I purchased a voucher with my own money and used it to partially pay for an order. The seller later canceled the order, yet Lazada refused to restore or refund the voucher amount that was consumed. Customer service kept replying with a generic statement that "used vouchers are non-refundable," but completely failed to understand that the cancellation was initiated by the seller, not by me. I should not be penalized or lose money because of a seller's actions. The repeated template responses showed a lack of understanding of the actual issue and poor customer service. I expected a fair resolution, but instead lost the value of a voucher I had paid for through no fault of my own. I hope Lazada reviews its policy and empowers its customer service team to handle such cases more fairly.
Item promise to deliver
Item promise to deliver, fail in delivery. Customer service not able to be contacted. Delivery guy contact on lazada page is the wrong one. I was given another number not stated on the page. Track item, info cannot be found. If can give - 0 star, I will give
I report fraud with harddisk
I report fraud with harddisk, they take no action jus facillitate the criminals. Another one i had to wait 2 months before getting refund of lamps never send. The whole return system became shit ,so be carefull if you buy..
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