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Most reviewers were let down by their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer service agents who offered conflicting answers, repeated template replies, and consistently refused to provide meaningful assistance when issues arose. Shoppers also noted receiving defective products, alongside extremely frustrating experiences where refund requests were repeatedly rejected or severely delayed.
However, some people mentioned serious issues with severely delayed shipments, unfulfilled orders, and items that were never delivered by third-party sellers. Buyers additionally pointed out that tracking packages was frequently impossible, while online dispute resolution processes completely failed to protect consumer interests.
Lazada censors reviews. I ordered an item off them. It arrived damaged and was not even the correct model. I gave the seller a 1 star review, posting pictures of the damaged item. To my surprise, this was not published and rejected for some arbitrary reason. Now I am not even able to update the review or even contact them to find out why. This is with regards to items sold by their EYOYO store. Unbelievable crooks. BUYER BEWARE. They are happy to take your money and simply censor you off to make it appear their items are all amazing. What a joke!
My order was not delivered by Lazada, Full Payment Made!
My order was from Lazada. Lazada uses Ninja Van for deliveries. Out of 4 Deliveries, 2 was delivered as per normal. 1 was unsatisfactory - driver was not wearing his mask when he made delivery. And the 4th did not arrive.
Message was received in the morning - "Ninja is delivering your order today ...."
It has a link for messaging at the end for contactless delivery BUT all 3 messaging icons doesn't work.
NINJAVAN makes it very difficult to reach them. Phone numbers don't work. Emails takes days to reply. And when they do reply, they ask again for the details EVEN after giving them their own tracking numbers. They seem to delay and delay to tire you out.
LAZADA is very lackluster about pursuing Ninja van for an answer, seems like they let NinjaVan decide when to update them about missing deliveries. My item was to be delivered on Monday, It is now Friday and the item was collected for delivery more than a week ago.
I will not recommend NinjaVan OR Lazada unless they have a better delivery service.
Used to be the place to go if you wanted a straight seller, buy what you see type deal. Lazada's become very successful but in return they have started selling absolute rubbish, junk told by scammers, if you're lucky the sale is cancelled last minute if you're not, then you end up with something of no use to anyone. You can't leave reviews of the scams, so anyone without a review is most likely going to be dodgy. You can complain to lazada and they'll apologise but they do nothing, I guess they get their cut either way.
Subject: Order No:18228935475357 - Invoice No:ERP 17861
I purchased a AURORA AS800CD shredder on 19 June 2019. I am happy with the product and was surprised that it was delivered nearly a week earlier than scheduled
Thanks
Puspanathan K
I would like to caution everyone who is buying from Lazada singapore as their customer service is HORRIBLE. 1/ the phone number 65 31571774, is never working. Tried calling 3 weeks ago, the IVR said they are working to fix it and 3 weeks later and it is still saying the same thing. Thus meaning they do not have a working customer service line and trying to lie to the customers.
2/ When I organiseD a return , they said we could either organise a pick up or a POP station return. I have arranged for a Pick up for an item that was being send to me because my account was compromised in the LAZADA Wallet (Not sure why the culprit didn't change the address ...but in some way it was a blessing for me as it was not delivered to the fraudster )
They said they are working on it and will arrange with a courier. No one contacted me and no courier pick up arrange. When I asked for a POP station return, they said they cannot do that and asked me to wait Patiently.
3/ they will continuously send email pretending to be working on the issue . I have received emails for almost 2 weeks. 2 weeks later, they came back saying that they are not able to process a remorse return and inform me that they are closing the issue.
OMG is this the service we should bare from LAZADA ? trying to drag the issue and when they cannot resolve it they pull a no remorse return . ONCE AGAIN , this is not a remorse return. I organised the return even before the item was delivered because I didn't order it.
They may be good in delivery but sure is bad in After Sales Service !!!!
Actually i had a great experience over the past 2 years.
1)All items arrived
2)one item arrived damaged - got return & refund
3)one wrong item arrived - returned & refunded
I'm happy with them, despite them overall.
Used their services for many times. Very responsive and prompted for any requests (I even got refund for a few times due to product/service including LiveUp membership, smartphones, etc.).
Products are good for the price paid for and service treatment has been fair on most occasions. Some blips can be overlooked at times, but some of their staff do really assist.
I have used Lazada several times and they are always honest with good customer service, even though the shipping etc tends to take very long.
For example: I ordered several items which were not of the quality I wanted and I decided to return them. As I was on a Live Up trial, I was considered a priority customer and this may be why I was given good service even though I never paid for Live Up (I always cancel my trials at the end.) Anyway, my point is, those items were cheap and I ordered them knowing that Live Up provides free delivery to your doorstep. Upon finding out that I wanted to return them, Lazada refunded me the cost of 2 items while letting me keep the item. My instinct is that it was more expensive for them to send the delivery guy to pick up, which they had to do as I was a Live Up customer. But I still appreciate their thoughtfulness.
I have found them to be very responsive to emails (replying within a few days unlike the ungenuine 'we will reply soon' emails you often get from other services and the phone customer service is decent too.
4 stars.
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