I share this as I am going through the…
I would like to caution everyone who is buying from Lazada singapore as their customer service is HORRIBLE. 1/ the phone number 65 31571774, is never working. Tried calling 3 weeks ago, the IVR said they are working to fix it and 3 weeks later and it is still saying the same thing. Thus meaning they do not have a working customer service line and trying to lie to the customers. 2/ When I organiseD a return , they said we could either organise a pick up or a POP station return. I have arranged for a Pick up for an item that was being send to me because my account was compromised in the LAZADA Wallet (Not sure why the culprit didn't change the address ...but in some way it was a blessing for me as it was not delivered to the fraudster ) They said they are working on it and will arrange with a courier. No one contacted me and no courier pick up arrange. When I asked for a POP station return, they said they cannot do that and asked me to wait Patiently. 3/ they will continuously send email pretending to be working on the issue . I have received emails for almost 2 weeks. 2 weeks later, they came back saying that they are not able to process a remorse return and inform me that they are closing the issue. OMG is this the service we should bare from LAZADA ? trying to drag the issue and when they cannot resolve it they pull a no remorse return . ONCE AGAIN , this is not a remorse return. I organised the return even before the item was delivered because I didn't order it. They may be good in delivery but sure is bad in After Sales Service !!!!