Guess all good. Except each piece is packed individually & oily. Fresh from the store would be ideal.
Wing Heong BBQ Meat 回复2020-05-03
Hi Lau, thank you for your 4 stars rating! We individually vacuum-packed each piece of the bbq meat is to maintain the freshness and longer the shelf life, especially during this MCO. We will take your feedback into consideration. Stay safe!
Hi Ern, thank you for your 4 stars review! We strive to deliver as fast as possible during this MCO! Hopefully, you enjoy the taste of our bakkwa as well! Stay safe during this MCO!
The Mince Pork BBQ meat is a bit hard this purchase compared to the one bought at shop
Wing Heong BBQ Meat 回复2020-05-01
Hi Oultraman, thank you for taking your time and leaving your feedback on your recent purchase. I will feedback this to our R&D team to look onto the meat texture matter. We take our quality and taste serious and we want to make sure our customer is happy.
No mention that it was vacuum pack during purchase. Totally disaster on taste with vacuum pack, not fresh meat and tasted like half cooked.
Wing Heong BBQ Meat 回复2020-05-01
Hi JK, thank you for taking the time to leave us a review here. All our bbq meat in our online store are packed in individually vacuum packed. The reason why we packed it in vacuum packed is to lengthen the shelf life and to maintain the freshness and of course the hygiene. I will feedback this to our team, we may make a product improvement in upcoming months.
I ordered for more than a week now, still haven't receive my product.
Wing Heong BBQ Meat 回复2020-06-11
Hi Michelle, we had received your feedback and we are chasing DHL to deliver the parcel. Rest assured that our products are individually vacuum-sealed in individual packs and will be just as fresh as the first day. As we take your feedback seriously, we are checking with DHL right now to make sure it gets delivered. We noticed your purchase was made on the 23rd and we had shipped out on the 24th within 24 hours. Apologies for the delays during MCO as DHL had many parcels to deliver. We had tried many different courier services but their delivery services slow during this timing. We had mitigated many parcels over to our own fleet and may be able to cover Klang areas in the near future. Thank you for your feedback and we will work to have your 5 stars review in the near future. We take seriously in our customer service and please do contact us at any time. Very sorry for the inconvenience caused. We believe that you have received the bbq meat in good condition. If you are satisfied, do consider editing your review on the experience again.
I really enjoyed the honey bacon... and would definitely purchase it again
But I did not like the pork slices. I felt it was rather bland.. it did not have the woody burnt taste... your competitor is better.. but that is a personal opinion..
Wing Heong BBQ Meat 回复2020-05-01
Hi Dinesh, thank you for taking your time and writing us feedback here. Glad that you enjoy our honey bacon! Our slice pork has been our signature product and best seller since the day we started. We take our taste seriously cause the taste is our tradition, I will feedback to this to our R&D team to look at that. In the meantime, wish you to stay safe during this MCO!
Hi Tick, we are sorry for the delays in your order delivery. We try our best to deliver as fast as possible during this MCO period, but due to the tighter restriction during this MCO, it affects our courier partner delivering speed. Anyway, hope you enjoy our bbq meat! Stay safe!
I prefers all pack in one as your way is not eco-friendly and I need to open separately every time I consume it.
Wing Heong BBQ Meat 回复2020-06-11
Hi Chong, that you for your time writing to us about your feedback on your recent purchase. We packed it in individually vacuum-packed is to maintain the freshness of our bbq meats and also the shelf life of it. Wish you stay safe during this MCO period. If you are satisfied, do consider editing your review on the experience again.
Hi Lee, thank you for your 4 stars review! We strike to deliver as soon as possible during this MCO! Hopefully you love our bakkwa! Do stay home and stay safe during this MCO, let’s us handle the delivery.
Taste somehow different from buying fresh at your Imbi shop
Wing Heong BBQ Meat 回复2020-04-28
Hi Lucas, thank you for your 4 stars review on us! Mind sharing with us more on the taste somehow different you mentioned earlier? Please drop us a email at [email protected] . The taste is our tradition and we look into that seriously, we would like to take your feedback for future improvement.
feeling like chewing plastic for the chicken BBQ and honey bacon. will not consider to order again. the 2 stars is for shipment earlier than expected
Wing Heong BBQ Meat 回复2021-02-23
Hi Kam, thank you for your time in leaving us a review of your recent purchases with us. I am sorry for the bad experiences you had with our bbq meat. I will feedback to my production team and also the R&D team on this to have further improvement on the quality and taste of the BBQ Chicken & our signature BBQ Honey Bacon. Apologies for the late replies here. Stay safe Kam.
Overall good experience. Just that shocked when received call from the rider about the delivery. There was no notifications prior to the delivery. Rider offered good service .product is fresh.
Wing Heong BBQ Meat 回复2020-04-25
Thank you Carme for your 4 stars rating! Thank you for your time writing your feedback to us, we will look into it and improve in future! Hopefully, you enjoy our products.
I like the vacuum pack which can sustain longer in terms of the shelf life. However, some of the packs are made of small pieces which doesnt look nice.
Wing Heong BBQ Meat 回复2020-04-26
Hi Suet, thank you for your 4 stars rating on us! Glad that you loved our individually vacuum-packed bbq meat. Thank for your time writing this feedback to us on the sizes of our bbq meat, we will take note that and improve in the coming days.
The vacuum packed is difference as compared to the recent CNY purchased, where lots of insistence in term of the meat size and also the thickness.
Wing Heong BBQ Meat 回复2020-04-08
Hi KC Yeoh, thank you for your honest feedback. Note taken and we will work on your feedback. The one's during CNY ran by batches on our thermoforming machine. As for this MCO, we had to use manual vacuum machine and insert meat slice by slice to vacuum seal hence there will be slight variance on it however the recipe always remains the same. Apologies on not meeting your expectations. As a brand, we thank you for your feedback and will strive to do better. Thank you again for keeping our brand in mind. Stay safe!