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Hi Nathalie, thank you for coming back with the details. The pre-screening call getting closed out as a completed placement, level of support, and the cancellation notice you got. Those are different problems, and I can see how frustrating that can be. I'd rather sort this out with your actual file in front of me than in a comment thread. Email me directly at [email protected] with the address on your account, and I'll pull the application history, the call notes, and trace where that cancellation trigger came from. Jordan Ago, Wonsulting CX

Hi Laurie, I'm sorry you didn't hear back after asking for a full refund, that shouldn't have happened. We want to look into what happened after your first interview, why the applications stopped, and the ticket system issue you flagged. If you're open to it, kindly email me directly at [email protected] and we can pick this up from there. We're revamping our customer support and would like to get back to older clients that did not get the best experience from us. Jordan Ago, Wonsulting CX

Hi Renuka, I'm sorry your experience didn't match what you were told going in, that's not how this is supposed to go, especially for someone with your background. We want to look into what happened, the coach switch and the roles you were seeing. I've also reached out to your email to see if we can connect this week or next. Feel free to reply there, or email me directly at [email protected]. Jordan Ago, Wonsulting CX

Hi Felicia, I'm sorry you had to reach out more than once and never hear back. That shouldn't have happened. We want to look into this further. I've also reached out to your email to see if we can connect this week or next. We're revamping our customer support and would like to get back to older clients that did not get the best experience from us so we can make it up to them. Feel free to reply there, or email me directly at [email protected] so we can come up with a good action plan for your situation. Jordan A, Wonsulting CX

Hi Kristi, the resume builder shouldn't have removed your education section or blocked you from adding it back in, that could be a bug, and we want to get your resume fixed properly. To be clear on our approach: We never teach anyone to lie in their interviews nor resumes. What we teach is how to present your real experience well, not to change what that experience is. Kindly email me directly at [email protected] and I'll take it from there.

Hi Rahul, thank you so much for taking the time to share this! We are thrilled to hear about your experience and even more excited to hear that you achieved one of your biggest dreams. We will absolutely pass your kind words along to Stephon. Hearing that he showed up for you not just as a coach but as a genuine support system throughout your journey is exactly the standard we strive for across our entire team. We wish you nothing but continued success in this new chapter. You earned it! The Wonsulting Team

Hi Ben, thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience has felt frustrating and that aspects of the program did not meet your expectations. We understand how difficult and emotional the job search process can be, especially in today’s market, and we never want a client to feel unsupported during that journey. After reviewing your account, we can confirm that an interview was secured during your program, which activated the 120-day guarantee period outlined in our Terms & Conditions. At this time, your guarantee window is still active, and our team remains committed to supporting you throughout the remainder of that process. We also take concerns around coaching quality, application targeting, and communication seriously. If there are specific areas you feel need further review, we encourage you to submit a ticket through help.wonsulting.com so our Customer Experience team can investigate directly with the appropriate managers. While we understand your disappointment, we truly are rooting for your success and remain committed to helping you reach your goal of landing the right opportunity. -The Wonsulting Team

Hi Aksks, thank you so much for the kind words! We love hearing that the methods have been making a real difference in your job search, and it means the world to us that you are sharing them with your friends too. That kind of trust is something we don't take lightly. We are rooting for you and your friends every step of the way! The Wonsulting Team