17TRACK

Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen. Please allow us to clarify: 17TRACK is an independent shipment tracking platform. We are not a shipping company and do not handle, store, or deliver packages. Our system simply displays tracking updates that come directly from the official carriers and postal services handling the shipment. When a package is not received, we recommend: Double-checking with neighbors or nearby household members, in case it was misdelivered nearby. Contacting the final-mile carrier (which we can help identify using your tracking number). Reaching out again to the seller, as they are responsible for ensuring the package reaches you or providing a refund/replacement. To assist you further, could you please provide your tracking number?Please contact us via： [email protected] . We'll review the full tracking record and let you know who handled the delivery and what steps you can take next. If u can help us complete this questionnaire would be higly appreciate: https://docs.google.com/forms/d/e/1FAIpQLScdZ1AT-RFKr5eouCoeriCUHOGvZ9xTEc0NDcoXsREi1RHRrg/viewform?usp=dialog We truly regret the inconvenience you've faced and are here to support you however we can. . Sincerely, The 17TRACK Support Team

Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow us to clarify: 17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers. If a package is marked as "delivered" but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to: Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery). If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies. To assist you properly, please share the tracking numbers for your packages. We will look into the tracking history and let you know which carrier was involved and what your next best step may be. Please contact us via： [email protected] Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.If u can help us Complete this questionnaire would be higly appreciate: https://docs.google.com/forms/d/e/1FAIpQLScdZ1AT-RFKr5eouCoeriCUHOGvZ9xTEc0NDcoXsREi1RHRrg/viewform?usp=dialog Sincerely, The 17TRACK Support Team

Hello, We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration. Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place. We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites. To clarify further: We do not create tracking numbers. We do not send or handle packages. We do not sell any products. Our app and website simply display the data provided by couriers. 📦 How We Can Help You Investigate: If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved. 👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6 We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to: Report the sellers directly to the platform you purchased from (such as Instagram or PayPal). Dispute the transactions with your bank or payment provider. Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can. Sincerely, The 17TRACK Team

Dear Customer, We’re truly sorry to hear that your package never arrived the right place. We completely understand how frustrating and disappointing this situation is. Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves. 📦 How We Can Help Investigate: To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form. Please click the link below to provide: Your tracking number The store or website where you placed the order Any relevant communication from the seller or carrier 👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties. We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale. Thank you for using 17TRACK. Sincerely, The 17TRACK Team

Dear Customer, Thank you for your kind words. We appreciate your recognition. To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment. If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6 Best regards, 17TRACK Customer Support

Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow us to clarify: 17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers. If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to: 1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery). 2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies. 🔍 To Assist You Properly To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form. Click the link below to submit: Your tracking number(s) Any other relevant details about your case 👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction. Sincerely, The 17TRACK Support Team

Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen. Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves. If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services. 📦 How We Can Help Investigate: To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form. Please click the link below to provide: Your tracking number The store or website where you placed the order Any relevant communication from the seller or carrier 👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties. We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale. Thank you for using 17TRACK. Sincerely, The 17TRACK Team

Hello, We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration. Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place. We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites. To clarify further: We do not create tracking numbers. We do not send or handle packages. We do not sell any products. Our app and website simply display the data provided by couriers. 📦 How We Can Help You Investigate: If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved. 👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6 We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to: Report the sellers directly to the platform you purchased from (such as Instagram or PayPal). Dispute the transactions with your bank or payment provider. Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can. Sincerely, The 17TRACK Team

Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow us to clarify: 17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers. If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to: 1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery). 2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies. 🔍 To Assist You Properly To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form. Click the link below to submit: Your tracking number(s) Any other relevant details about your case 👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction. Sincerely, The 17TRACK Support Team

Hi! Thank you so much for your 4-star review! Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels! If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6 We'll do our best to incorporate the same and earn a five star rating from you. Thanks again for your support! — 17TRACK Team

Hello dear, Sorry to hear about the issue you encountered. To clarify, 17TRACK is a free parcel tracking platform that aggregates shipping information in one place. We are not the shipping company, seller, or involved in the physical delivery or sale of any items. For specific delivery issues, you will need to contact the shipping carrier directly for investigation and resolution. We’ve included their contact details below for your reference. https://t.17track.net/en#nums=BTYCN0100790410YQ Carrier Contact Information: Carrier: AnserX Website: https://anserx.com/ Email: [email protected] How We Can Still Help: If you would like our assistance in reviewing the tracking details to better understand the status or identify the correct carrier, please submit your tracking number through our support form. This allows us to efficiently look into your case. 👉 Submit your tracking details here: https://forms.gle/xE7EdQp5wbKrYvwt6 Have a nice day. Best regards, The 17TRACK Team

Dear Customer, Thank you for your kind words. We appreciate your recognition. To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment. If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6 Best regards, 17TRACK Customer Support

Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen. Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves. If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services. 📦 How We Can Help Investigate: To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form. Please click the link below to provide: Your tracking number The store or website where you placed the order Any relevant communication from the seller or carrier 👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties. We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale. Thank you for using 17TRACK. Sincerely, The 17TRACK Team

Dear Customer, Thank you very much for your kind feedback! We are delighted to hear that you are satisfied with our prompt and helpful support. Please remember that 17TRACK is an independent parcel tracking platform. We gather and display shipment information provided by the carriers and logistics companies worldwide. While we strive to provide accurate and timely tracking updates, we are not the carrier or the delivery service ourselves, and we do not manage the physical handling or delivery of parcels. Our mission is to make tracking easier and more transparent for customers by consolidating data from multiple carriers into one platform. If you have any further questions or need assistance, please don’t hesitate to contact us. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6 Best regards, 17TRACK Customer Service Team

Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen. Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves. If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services. 📦 How We Can Help Investigate: To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form. Please click the link below to provide: Your tracking number The store or website where you placed the order Any relevant communication from the seller or carrier 👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties. We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale. Thank you for using 17TRACK. Sincerely, The 17TRACK Team

Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen. Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves. If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services. 📦 How We Can Help Investigate: To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form. Please click the link below to provide: Your tracking number The store or website where you placed the order Any relevant communication from the seller or carrier 👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties. We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale. Thank you for using 17TRACK. Sincerely, The 17TRACK Team

Hello, We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration. Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place. We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites. To clarify further: We do not create tracking numbers. We do not send or handle packages. We do not sell any products. Our app and website simply display the data provided by couriers. 📦 If you would like help reviewing the tracking information associated with your orders, please provide your tracking numbers. We’d be more than happy to take a look and help interpret the updates or help identify the actual shipping carrier involved. We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to: Report the sellers directly to the platform you purchased from (such as Instagram or PayPal), Dispute the transactions with your bank or payment provider. .Please contact us via： [email protected] . Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can. If u can help us Complete this questionnaire would be higly appreciate: https://docs.google.com/forms/d/e/1FAIpQLScdZ1AT-RFKr5eouCoeriCUHOGvZ9xTEc0NDcoXsREi1RHRrg/viewform?usp=dialog Sincerely, The 17TRACK Team

Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow us to clarify: 17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers. If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to: 1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery). 2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies. 🔍 To Assist You Properly To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form. Click the link below to submit: Your tracking number(s) Any other relevant details about your case 👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction. Sincerely, The 17TRACK Support Team

Dear Customer, Thank you very much for your kind feedback! We are delighted to hear that you are satisfied with our prompt and helpful support. Please remember that 17TRACK is an independent parcel tracking platform. We gather and display shipment information provided by the carriers and logistics companies worldwide. While we strive to provide accurate and timely tracking updates, we are not the carrier or the delivery service ourselves, and we do not manage the physical handling or delivery of parcels. Our mission is to make tracking easier and more transparent for customers by consolidating data from multiple carriers into one platform. If you have any further questions or need assistance, please don’t hesitate to contact us. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6 Best regards, 17TRACK Customer Service Team

Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow us to clarify: 17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers. If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to: 1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery). 2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies. 🔍 To Assist You Properly To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form. Click the link below to submit: Your tracking number(s) Any other relevant details about your case 👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction. Sincerely, The 17TRACK Support Team