17TRACK

Hi! Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service. Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels! If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6 Thanks again for your support! — 17TRACK Team

你好， 得知您的经历，我们深感遗憾，我们完全理解您的担忧和沮丧。 请允许我们澄清：17TRACK 不是运输承运商、卖家或诈骗机构。我们是一个独立、中立的全球包裹追踪平台。我们的系统只是收集并显示来自全球 2,000 多家不同物流提供商（例如 UPS、FedEx、USPS、DHL、中国邮政等）的跟踪信息，因此用户可以在一处查看所有跟踪信息。 我们理解您的困惑，特别是如果您在最近网上购物之前不知道 17TR​​ACK。一些在线卖家（包括在 Instagram 等平台上运营的卖家）可能会提供来自不熟悉或不太知名的快递公司的追踪号码。在这种情况下，人们经常使用 17TR​​ACK，因为它可以解码并显示来自可能没有用户友好网站的不知名或国际运营商的跟踪信息。 进一步澄清： 我们不创建追踪号码。 我们不发送或处理包裹。 我们不销售任何产品。 我们的应用程序和网站仅显示快递员提供的数据。 📦 我们如何帮助您调查： 如果您需要帮助查看订单的跟踪信息，我们提供帮助的最快方法是通过我们的专用支持表格提交详细信息。请点击下面的链接提供您的跟踪号码和联系电子邮件。这使我们的团队能够有效地调查您的案例并帮助解释更新或识别所涉及的实际承运商。 👉 提交您的追踪详细信息以供调查：https://forms.gle/xE7EdQp5wbKrYvwt6 我们对不诚实的卖家使用追踪号码或第三方工具造成混乱的方式深表遗憾。如果您认为自己被骗了，我们还鼓励您： 直接向您购买的平台（例如 Instagram 或 PayPal）举报卖家。 与您的银行或支付提供商对交易提出争议。 再次感谢您提请我们注意此事。我们致力于保持透明并尽我们所能提供帮助。 真诚的， 17TRACK团队

Hello, We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration. Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place. We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites. To clarify further: We do not create tracking numbers. We do not send or handle packages. We do not sell any products. Our app and website simply display the data provided by couriers. 📦 How We Can Help You Investigate: If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved. 👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6 We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to: Report the sellers directly to the platform you purchased from (such as Instagram or PayPal). Dispute the transactions with your bank or payment provider. Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can. Sincerely, The 17TRACK Team

Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen. Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves. If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services. 📦 How We Can Help Investigate: To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form. Please click the link below to provide: Your tracking number The store or website where you placed the order Any relevant communication from the seller or carrier 👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties. We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale. Thank you for using 17TRACK. Sincerely, The 17TRACK Team

Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow us to clarify: 17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers. If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to: 1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery). 2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies. 🔍 To Assist You Properly To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form. Click the link below to submit: Your tracking number(s) Any other relevant details about your case 👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction. Sincerely, The 17TRACK Support Team

Dear Customer, Thank you for your kind words. We appreciate your recognition. To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment. If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6 Best regards, 17TRACK Customer Support

Hello, This is the 17TRACK service team, thanks for reaching out. We are sorry for the trouble we have caused you. If you have any problems using our service, we suggest you can contact us with more details via [email protected] and we will try our best to help you solve the problem. Best wishes, 17TRACK

Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow us to clarify: 17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers. If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to: 1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery). 2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies. 🔍 To Assist You Properly To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form. Click the link below to submit: Your tracking number(s) Any other relevant details about your case 👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction. Sincerely, The 17TRACK Support Team

Hello, This is 17TRACK service team, thanks for reaching out. 17TRACK is a free package tracking platform to view shipping info in one place. We are not your seller or the shipping company. Per your request, your package was delivered. We suggest that you contact the seller of your parcel/product and shipping company for further info as soon as possible. We have checked that no further information can be found like other package tracking tools. The shipping courier is the person who shipped your package, they know more info about it. You may contact the carrier for more information. Carrier: China Post Website: https://www.ems.com.cn/english/ Contact: 11183 To get your package, we suggest you contact your shipping courier directly. We believe this is the most effective way. Thanks and have a good day! 17TRACK

Dear Customer, Thank you for your kind words. We appreciate your recognition. To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment. If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6 Best regards, 17TRACK Customer Support

Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow us to clarify: 17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers. If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to: 1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery). 2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies. 🔍 To Assist You Properly To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form. Click the link below to submit: Your tracking number(s) Any other relevant details about your case 👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction. Sincerely, The 17TRACK Support Team

Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen. Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves. If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services. 📦 How We Can Help Investigate: To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form. Please click the link below to provide: Your tracking number The store or website where you placed the order Any relevant communication from the seller or carrier 👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties. We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale. Thank you for using 17TRACK. Sincerely, The 17TRACK Team

Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen. Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves. If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services. 📦 How We Can Help Investigate: To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form. Please click the link below to provide: Your tracking number The store or website where you placed the order Any relevant communication from the seller or carrier 👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties. We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale. Thank you for using 17TRACK. Sincerely, The 17TRACK Team

Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen. Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves. If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services. 📦 How We Can Help Investigate: To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form. Please click the link below to provide: Your tracking number The store or website where you placed the order Any relevant communication from the seller or carrier 👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties. We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale. Thank you for using 17TRACK. Sincerely, The 17TRACK Team

尊敬的顾客， 得知您的包裹出现问题，我们深表遗憾，我们理解夹在卖家和快递员之间又得不到解决方案是多么令人沮丧。 请允许我们澄清： 17TRACK是一个独立的包裹追踪平台。我们不是快递员，也不是卖家或托运人。我们的服务旨在向您显示实际送货承运商向我们提供的跟踪信息。 如果包裹被标记为“已送达”，但您没有收到，我们了解情况的严重性。在这种情况下，最好的做法是： 1. 与当地送货承运人确认送货地址和时间（我们可以帮助识别谁处理了送货）。 2. 如果未解决，请继续跟进卖家，因为根据大多数平台的买家保护政策，他们最终负责发货或退款。 🔍 为您提供适当的帮助 要查看您的跟踪历史记录、确定相关承运商并就后续步骤提供建议，请通过我们的支持表格与我们分享您的包裹详细信息。 点击以下链接提交： 您的追踪号码 有关您案件的任何其他相关详细信息 👉 提交您的信息寻求帮助：https://forms.gle/xE7EdQp5wbKrYvwt6 再次，我们对您所面临的不便深表歉意，并将尽力帮助您指明正确的方向。 真诚的， 17TRACK 支持团队

Dear Customer, Thank you for your kind words. We appreciate your recognition. To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment. If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6 Best regards, 17TRACK Customer Support

Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow us to clarify: 17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers. If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to: 1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery). 2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies. 🔍 To Assist You Properly To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form. Click the link below to submit: Your tracking number(s) Any other relevant details about your case 👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6 Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction. Sincerely, The 17TRACK Support Team

Dear Customer, Thank you for your kind words. We appreciate your recognition. To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment. If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6 Best regards, 17TRACK Customer Support

Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen. Please allow us to clarify: 17TRACK is an independent shipment tracking platform. We are not a shipping company and do not handle, store, or deliver packages. Our system simply displays tracking updates that come directly from the official carriers and postal services handling the shipment. When a package is not received, we recommend: Double-checking with neighbors or nearby household members, in case it was misdelivered nearby. Contacting the final-mile carrier (which we can help identify using your tracking number). Reaching out again to the seller, as they are responsible for ensuring the package reaches you or providing a refund/replacement. To assist you further, could you please provide your tracking number?Please contact us via： [email protected] . We'll review the full tracking record and let you know who handled the delivery and what steps you can take next. If u can help us complete this questionnaire would be higly appreciate: https://docs.google.com/forms/d/e/1FAIpQLScdZ1AT-RFKr5eouCoeriCUHOGvZ9xTEc0NDcoXsREi1RHRrg/viewform?usp=dialog We truly regret the inconvenience you've faced and are here to support you however we can. . Sincerely, The 17TRACK Support Team

Hello, This is 17TRACK service team, thanks for reaching out. 17TRACK is a free package tracking platform to view shipping info in one place. We are not your seller or the shipping company. Per your request, your package was delivered. We suggest that you contact the seller of your parcel/product and shipping company for further info as soon as possible. We have checked that no further information can be found like other package tracking tools. The shipping courier is the person who shipped your package, they know more info about it. You may contact the carrier for more information. Carrier: China Post Website: https://www.ems.com.cn/english/ Contact: 11183 To get your package, we suggest you contact your shipping courier directly. We believe this is the most effective way. How We Can Still Help: If you would like our help in reviewing the tracking details to better understand the status or identify the right carrier, please send your tracking number through our support form. This allows us to efficiently look into your case. 👉 Submit your tracking details here: https://forms.gle/xE7EdQp5wbKrYvwt6 Thanks and have a good day! 17TRACK