AirAdvisor

Dear Nuno M, Thank you so much for your wonderful feedback! 😊 We're thrilled we could help you get your refund, even if the process took some time. 🌟 Your patience and recommendation mean a lot to us. Thank you for trusting us, and we're always here if you need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Kari White-Simonsen, the way we handled your claim and that we kept you informed throughout the entire process. 🌟 It's wonderful to know everything was resolved smoothly and that your compensation reached your account without any hassle on your part. Thank you for your trust and kind words—they truly mean a lot to our team! ✈️💙 Warm regards, The AirAdvisor Team

Dear Ali Senoussi, Thank you so much for your heartfelt feedback! 😊 Your kind words truly mean a lot to our team. We're so glad we could assist you and make the process easier. 💙 Thank you for your trust and support. Wishing you all the best, and thank you for your blessings! 🙏✈️ Warm regards, The AirAdvisor Team

Dear Debbie Vane, Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you were happy with our quick customer support and timely payment. 🌟 Your kind words mean a lot to our team. Thank you for trusting us, and we're always here if you need any assistance in the future! ✈️💙 Warm regards, The AirAdvisor Team

Dear Consumer, Thank you for your kind feedback! We're glad to hear you received a prompt response. We appreciate your support and are always here if you need any assistance. ✈️😊 Warm regards, The AirAdvisor Team

Dear Dmitrij Ignatenko, Thank you for your wonderful feedback! 😊 We're happy to hear that you were pleased with our fast responses and the quality of our service. 🌟 We truly appreciate your support and are always here if you need any assistance in the future. ✈️💙 Warm regards, The AirAdvisor Team

Dear Steven Dlugosz, Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you found our service professional and that making your claim was easy and straightforward. 🌟 Your kind words mean a lot to our team. Thank you for trusting us, and we hope to bring you good news about your claim soon! ✈️💙 Warm regards, The AirAdvisor Team

Dear Asimina Strimpa, Thank you for your kind feedback! 😊 We're glad we could help guide you through the process and make things a little easier. 🌟 If you ever have any questions or need further assistance, we're always here to help. Thank you for choosing us! ✈️💙 Warm regards, The AirAdvisor Team

Dear Ali Senoussi, Thank you so much for your wonderful feedback! 🌟 We're delighted to hear that you found our service helpful and the process easy to follow. 😊 Your kind words mean a lot to our team. Thank you for trusting us, and we're always here if you need us again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Filipa Baptista, Thank you so much for your wonderful feedback! We're delighted to hear that you found the process easy and straightforward. Our goal is to make claiming compensation as simple and stress-free as possible, while keeping our clients informed every step of the way. We're especially pleased that we were able to help you successfully receive your refund. Thank you for your recommendation and for choosing AirAdvisor. We truly appreciate your trust and support. Warm regards, The AirAdvisor Team

Dear FedeRicci, Thank you for your kind feedback! 😊 We're happy to hear that you had a good experience with our service. Our team is dedicated to making the claims process as simple and efficient as possible. Thank you for choosing AirAdvisor and for your trust. We truly appreciate your support and wish you many safe and pleasant journeys ahead! ✈️💙 Warm regards, The AirAdvisor Team

Dear TheMorphinecat, Thank you so much for your thoughtful feedback! 😊 We truly appreciate your patience and understanding throughout the process. While airline response times are unfortunately beyond our control, our team is always committed to pursuing every eligible claim until a resolution is reached. We're delighted that we were able to achieve a positive outcome for you. Thank you for trusting AirAdvisor, and we wish you many smooth and enjoyable journeys in the future! ✈️💙 Warm regards, The AirAdvisor Team

Dear Ursula Landis, Thank you so much for your thoughtful feedback! 😊 We're delighted to hear that you found our service helpful. Every successful claim is a shared achievement, and we're always happy to help passengers receive the compensation they deserve. Your kind words and support mean a lot to our team. Thank you for choosing AirAdvisor, and we wish you many smooth and enjoyable travels ahead! ✈️💙 Warm regards, The AirAdvisor Team

Dear Gianluca Curzi, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. We provide our services under the “No-Win-No-Fee” rule. You do not need to pay anything to AirAdvisor. When we collect compensation from the airline we transfer it to you deducting our commission. Our success fee is 30% out of the collected sum at the pre-trial stage.  AirAdvisor offers the best value for money on the market, saving our customers up to 120 EUR per family. You can find information on how AirAdvisor compares to other companies here: https://airadvisor.com/en/best-flight-delay-compensation-company In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - [email protected]. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Dear Miranda Dima, Thank you so much for your kind feedback! 😊 We're delighted to hear that you found our service helpful, quick, and convenient. Our goal is to make the claims process as simple and stress-free as possible for every passenger. Thank you for choosing AirAdvisor and for taking the time to share your experience. We truly appreciate your support and wish you many smooth, safe, and enjoyable travels in the future! ✈️💙 Warm regards, The AirAdvisor Team

Dear Emina Arifagic-Hasic, Thank you so much for your amazing review! 😊 We're thrilled to hear that you found the process so easy and hassle-free. It's great to know that you appreciated having everything in one place and that submitting your claim was simple, with all the necessary information and documents provided upfront. Our goal is to make the claims process as smooth and stress-free as possible, so it's wonderful to hear that you could simply submit your claim, check the status whenever you wanted, and let us handle the rest. We're especially delighted that your compensation was paid within just one month! Thank you for your trust, your recommendation, and your kind words. We truly appreciate your support and wish you many smooth, safe, and disruption-free travels in the future! ✈️💙 Warm regards, The AirAdvisor Team

Dear Heidi Smith, We are sorry to hear about your concerns, but we would like to clarify several important points. AirAdvisor is **not an airline** and has never represented itself as one. We are an independent claims management company that assists passengers in obtaining compensation for flight disruptions. Before any claim is submitted, clients are clearly informed that they are authorizing AirAdvisor to act on their behalf by signing a Power of Attorney and accepting our Terms and Conditions. This authorization enables us to represent the client in communications and negotiations with the airline. We are committed to full transparency. Our Terms and Conditions, pricing, and information about our company are publicly available on our website before a client proceeds with the claim: * Terms and Conditions: [https://airadvisor.com/en/terms](https://airadvisor.com/en/terms) * Price List: [https://airadvisor.com/en/pricelist](https://airadvisor.com/en/pricelist) * About AirAdvisor: [https://airadvisor.com/en/about-us](https://airadvisor.com/en/about-us) We cannot be held responsible if a client chooses not to review this information before agreeing to our services. Once the required authorization has been provided and the claim is submitted to the airline, we begin acting on the client's behalf in accordance with the agreement. Any subsequent communications regarding the legal implications of the signed authorization are intended solely to explain the contractual obligations and are not threats. We believe this review does not accurately reflect the quality of our service or the transparency of our processes, but rather stems from a misunderstanding of the nature of our business. We remain available to answer any questions and are always happy to clarify how our service works. Kind regards, AirAdvisor Team

Dear EC, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards,​ AirAdvisor Team​

Dear Danilo Reyes, Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you found our team easy to work with and knowledgeable about your claim. It's especially rewarding to know that our staff made your experience pleasant and were helpful throughout the process. We truly appreciate your kind words and your trust in AirAdvisor. Thank you for choosing our service, and we wish you many safe, smooth, and enjoyable travels in the future! ✈️💙 Warm regards, The AirAdvisor Team

Dear Gill McConachie, Thank you for your kind review! 😊 We're so pleased to hear that you found it easy to file your claim and that our guidance was helpful throughout the process. Our goal is to make claiming compensation as simple and straightforward as possible for every passenger. Thank you for choosing AirAdvisor and for sharing your experience. We truly appreciate your support and wish you many smooth and enjoyable travels ahead! ✈️💙 Warm regards, The AirAdvisor Team