AirAdvisor

Dear James de Sanctis, Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that we could make the claims process so quick and hassle-free for you. 🌟 It's great to know that submitting your claim only took a few minutes and that our team could handle the rest, helping you receive your compensation in less than two weeks. Your kind words and recommendation truly mean a lot to us. And while we hope your future flights are smooth and on time, we'll be here to help if you ever need us again! 😄✈️💙 Warm regards, The AirAdvisor Team

Dear PETE BOYLES, Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you found our service easy to use and that we could take the stress out of the claims process for you and your family. 🌟 It's our goal to handle the hard work so our customers can focus on what matters most. Your recommendation means a lot to our team. Thank you for trusting AirAdvisor, and we're always here if you need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Pamelajane Corry, Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you found the claims process straightforward and that our regular updates kept you informed every step of the way. 🌟 It's also great to know that your claim was resolved in a relatively short time. Your recommendation means a lot to our team. Thank you for trusting us, and we're always here if you need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Roberto Balassa, Thank you so much for your thoughtful feedback! 😊 We're truly glad we could support you in pursuing your passenger rights and help you navigate a challenging claims process. 🌟 Our goal is to make the process as straightforward as possible and to stand by our customers every step of the way. Your trust and kind words mean a lot to our team. Thank you for choosing AirAdvisor, and we're always here if you need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Paola Gomez, Thank you for your kind feedback! 😊 We're delighted to hear that you found the process easy and quick. 🌟 Making the claims process simple and hassle-free is exactly what we strive for. Thank you for choosing us, and we're always here if you need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear IKENNA NWAEHIE, Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you had a swift and smooth experience and that your claim was successfully resolved in less than a month. 🌟 It's great to know you were happy with our service. Thank you for trusting us, and we're always here if you need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Tomasz Dziubek, Thank you for your kind feedback! 😊 We're delighted to hear that you were happy with the fast and timely handling of your case. 🌟 Your satisfaction means a lot to our team. Thank you for trusting us, and we're always here if you need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Philip, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. We provide our services under the “No-Win-No-Fee” rule. You do not need to pay anything to AirAdvisor. When we collect compensation from the airline we transfer it to you deducting our commission. Our success fee is 30% out of the collected sum at the pre-trial stage.  AirAdvisor offers the best value for money on the market, saving our customers up to 120 EUR per family. You can find information on how AirAdvisor compares to other companies here: https://airadvisor.com/en/best-flight-delay-compensation-company In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field.  Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - [email protected]. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Dear Akanksha, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience and that our service did not meet your expectations. We understand your concerns regarding the success fee and appreciate the opportunity to clarify what our service includes. AirAdvisor provides a comprehensive claims management service that goes beyond simply submitting a claim form. Before a claim is filed, our team reviews the flight details, verifies eligibility under the applicable regulations, and prepares the necessary documentation. Once the claim is submitted, we communicate with the airline on the passenger's behalf, monitor the progress of the case, follow up when responses are delayed, and, if necessary, escalate the matter through legal proceedings to pursue the compensation. It is true that some passengers are able to obtain compensation by contacting the airline directly, while others experience claim rejections or long periods without a response. Our service is designed for passengers who prefer professional assistance and do not wish to manage the claims process themselves. Every case is different, and while some claims are resolved quickly, others require considerably more work and time. Each claim is analyzed separately by the airline, therefore the answers can be different. It is weird, but this is standard airline's practice in order not to pay compensation even if it was provided for another passenger on the same booking. We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. We provide our services under the “No-Win-No-Fee” rule. You do not need to pay anything to AirAdvisor. When we collect compensation from the airline we transfer it to you deducting our commission. There is no risk for you. Our success fee is 30% out of the collected sum at the pre-trial stage. AirAdvisor offers the best value for money on the market, saving our customers up to 120 EUR per family. You can find information on how AirAdvisor compares to other companies here: https://airadvisor.com/en/best-flight-delay-compensation-company We're pleased that your compensation was successfully obtained, even though we understand you were disappointed by the fee. We value your feedback, as it helps us continue improving our communication and ensuring that customers have a clear understanding of our services before submitting a claim. Thank you again for sharing your experience and for giving us the opportunity to assist with your claim. Warm regards, The AirAdvisor Team

Dear Ophelia Yeboah, Thank you so much for your kind feedback! 😊 We're delighted to hear that you were happy with our fast service and that you've successfully received your compensation. 🌟 Your satisfaction means a lot to us. Thank you for trusting us, and we're always here if you need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Arosha, Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you had such a smooth experience with your compensation claim and that everything was resolved in just two weeks. 🌟 It's great to know our team could take care of the entire process while keeping you informed every step of the way. Your recommendation means a lot to us. Thank you for trusting us, and we're always here if you need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Reycen Cuizon, Thank you for your kind feedback! 😊 We're delighted to hear that you found our service fast and reliable. 🌟 Your trust means a lot to us, and we're always here to help whenever you need assistance. Thank you for choosing us! ✈️💙 Warm regards, The AirAdvisor Team

Prezada Bianca Duarte, Muito obrigado pela sua maravilhosa avaliação de 5 estrelas! ⭐⭐⭐⭐⭐ 😊 Ficamos muito felizes em saber que o processo foi rápido e fácil para você. 🌟 Sua recomendação significa muito para nossa equipe. Obrigado por confiar em nós, e estamos sempre à disposição caso precise de ajuda novamente! ✈️💙 Atenciosamente, A equipe do AirAdvisor

Dear Celine Croke, Thank you so much for your wonderful feedback! 😊 We're delighted to hear that we could handle your claim efficiently and that your compensation was processed and paid directly into your bank account within just three weeks. 🌟 Your recommendation means a lot to our team. Thank you for trusting us, and we're always here if you need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Shahzaib Ajmal, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with both the outcome of your claim and the time it took to complete the review. We understand how frustrating it can be to wait for a decision, especially when you were hoping to be eligible for compensation. After carefully assessing your case, we found that the flight in question, **Emirates flight EK613**, was operated by a non-European Union airline and departed from a non-EU airport (**Islamabad – Dubai – Barcelona**). While your final destination was in Europe, eligibility for compensation under **EU Regulation 261/2004** depends on both the operating airline and the departure airport. Since the flight was operated by a non-EU carrier and originated outside the EU, it falls outside the scope of the regulation. For this reason, we were unfortunately unable to pursue your claim. This decision was based entirely on the applicable legal requirements and not on your final destination or the documents you provided. We understand that this can be confusing, particularly when traveling to Europe, but the regulation does not cover every international itinerary. We appreciate the time you took to submit your claim and provide the necessary documentation. We regret that we could not deliver the outcome you were hoping for, but we are committed to reviewing every claim carefully and in accordance with the law. Thank you for your feedback, and we wish you all the best in your future travels. Warm regards, The AirAdvisor Team

Dear Amy, Thank you so much for your amazing feedback! 😊 We're thrilled to hear that we could help you successfully receive your €600 compensation. 🌟 It's wonderful to know that you found our website easy to use and that filing your claim only took a few minutes. Your trust and recommendation mean so much to us. Thank you for choosing us, and we're always here if you ever need assistance again! ✈️💙 Warm regards, The AirAdvisor Team

Dear Mats, Thank you for your feedback! 😊 We're glad to hear that you found our service easy to use. We also appreciate your honest comment about our pricing. Our fee reflects the work and risk involved in handling claims on a no-win, no-fee basis, so you only pay if your claim is successful. 💙 Thank you for your trust, and we truly appreciate your support! ✈️ Warm regards, The AirAdvisor Team

Dear Lorena Minca, Thank you so much for your wonderful recommendation! 😊 We're delighted to hear that you found the process simple and convenient. 🌟 Our goal is to make claiming compensation as easy and stress-free as possible, while taking care of the hard work for our customers. Thank you for trusting us and for sharing your experience—it truly means a lot! ✈️💙 Warm regards, The AirAdvisor Team

Dear JOSÉ NERES ALMEIDA JR, Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you had a great experience with us and appreciated our quick responses throughout the reimbursement process. 🌟 It's also great to know that our guidance with the required documents made everything easier for you. Thank you for your trust—we're always here to help whenever you need us! ✈️💙 Warm regards, The AirAdvisor Team

Dear Agusti Cerveto, Thank you for your kind feedback! 😊 We're delighted to hear that you found our service quick, transparent, and reliable. 🌟 Providing a smooth and trustworthy experience is always our goal. Thank you for choosing us, and we're here whenever you need assistance! ✈️💙 Warm regards, The AirAdvisor Team