AirAdvisor

Dear Luke Boon, Thank you for sharing your experience. We completely understand how frustrating and stressful a cancelled flight can be, especially when it affects important plans and causes financial loss. 😔 We are sorry to hear that the disruption caused you to miss your planned arrival in central London and impacted your workday. We also apologize if you felt there was not enough communication during the process. Please rest assured that our team continues to monitor claims and communicate with the airline regarding compensation eligibility and updates. ✈️ We truly appreciate your patience and hope we can still help achieve a positive outcome for your case. 🙏 Warm regards, The AirAdvisor Team

Dear Svetlana, Thank you for sharing your feedback. We are sorry to hear that you are dissatisfied with the handling of your case and the overall duration of the process. Please note that your claim is currently in ongoing court proceedings. These types of cases are often complex and can take a significant amount of time to resolve due to legal procedures, court schedules, and the need for formal responses from all involved parties, including the airline. Because of this, progress may not always be visible on a regular basis, even though the case remains active and is being followed by our legal team. We understand that waiting for an extended period without frequent updates can be frustrating. However, during court proceedings, we are bound by procedural timelines and can only provide updates when there are official developments from the legal process. Please rest assured that your case has not been ignored. It remains active, and our legal team continues to monitor and manage it within the court system. We regret that your experience did not meet your expectations, and we appreciate your patience while the legal process continues. Warm regards, The AirAdvisor Team

Dear Patricia Vicente, Thank you very much for your kind feedback! 😊 We’re happy to hear that our team was able to assist you and help find a solution for uploading the necessary documents ✈️💼 We understand that technical issues can sometimes be frustrating, so we always do our best to support our clients and make the process as smooth as possible 🙌 Thank you for your patience, trust, and cooperation. We truly appreciate it and will continue working on your case with the same dedication 💙 Warm regards, The AirAdvisor Team

Dear Ivan Mitevski, Thank you for your feedback. We are sorry to hear about your negative impression and would like to clarify several important points regarding our service and your claim. First of all, AirAdvisor is not an airline and is not affiliated with Ita Airways or any other carrier. We are an independent third-party company specializing in assisting passengers with compensation claims related to flight disruptions, delays, cancellations, denied boarding, and baggage issues. You can find more information about our company, our mission, and the services we provide here: https://airadvisor.com/en/about-us We would also like to emphasise that there is no misleading intention and that we do not present ourselves as an airline at any stage of the process. Our website, claim forms, and terms clearly state that we act as an independent claim management and passenger assistance service. We provide full transparency. Regarding your case, your claim was reviewed, processed, and officially submitted to the airline on your behalf. Once a claim has been transferred and registered with the airline, the airline records in its internal system that the claim rights are being handled by AirAdvisor. For this reason, according to Section 6 of our Terms and Conditions regarding termination of the relationship between the Member and the Contractor, we are unable to immediately close or withdraw the case until we receive an official response from the airline. This procedure exists because the claim has already entered the airline’s formal processing system under our representation. At the moment, no further action is required from your side. Our role now is to monitor the progress of the case, communicate with the airline when necessary, and send follow-ups or reminders if the airline delays its response. We understand that waiting for updates may sometimes feel frustrating, especially if you expected a faster resolution. However, response times depend largely on the airline’s internal procedures and timelines, which are unfortunately outside of our direct control. We appreciate your feedback and the opportunity to clarify the situation. Kind regards, AirAdvisor Team

Dear Katelijn van Bentum, Thank you very much for your feedback! 😊 We’re happy to hear that your initial experience with AirAdvisor has been positive and that you found the platform easy to use and the process smooth and straightforward ✈️💼 Our goal is to make the claim submission process as simple and stress-free as possible, including document uploads and communication throughout the case 🙌 You are also absolutely correct regarding our no-win, no-fee policy - if compensation is not successfully obtained, you will not be charged for our services. We always work in our clients’ best interests and continue pursuing the case until a final result is reached 💙 Thank you for your trust in AirAdvisor, and we hope to bring you a positive outcome soon! 😊 Warm regards, The AirAdvisor Team

Dear Costy Longman Constantin Lungu, Thank you so much for your wonderful and detailed review! 🙏😊 We are absolutely delighted to hear that your experience with AirAdvisor was such a positive one, especially following a 6-hour delay which must have been incredibly frustrating and disruptive to your plans. ✈️ It is great to know that our team was able to handle everything professionally and keep you fully informed throughout the entire process. ⭐ Receiving your compensation directly into your bank account within just 3 weeks is exactly the kind of result we work hard to achieve for every single client, and we are so glad that we were able to deliver that for you. 💶✅ Your kind words about our team's responsiveness and support mean a great deal to us. 💙 We truly believe that no passenger should have to fight alone for the compensation they are legally entitled to, and it is incredibly rewarding to know that we made a real difference in your situation. Thank you for recommending AirAdvisor and for taking the time to share your experience. Should you ever need our assistance again in the future, we will always be here for you! 🌟😊 Warm regards, The AirAdvisor Team

Dear Nesrine Aroua, Thank you very much for your kind and detailed feedback! 😊 We’re delighted to hear that you had a great experience with our service and that we could successfully help you obtain compensation for your delayed flight ✈️💼 Our goal is to make the process as simple and stress-free as possible for our clients, so we’re glad to know that submitting the necessary information was all that was required from your side 🙌 We also appreciate your understanding regarding the timeline. Unfortunately, response times often depend on the airline’s internal procedures, but we always continue to follow up and work on the case until a final result is achieved ⏳💬 Thank you as well for mentioning our no-win, no-fee approach. We’re happy that despite the commission, you still found the service beneficial and worthwhile 💙 We truly appreciate your recommendation and your trust in AirAdvisor! 😊 Warm regards, The AirAdvisor Team

Dear Rod Gregg, Thank you very much for your feedback! 😊 We completely understand the initial skepticism — unfortunately, many passengers have difficult experiences dealing with airlines directly ✈️ That’s why we’re especially happy to hear that the process turned out to be easy and that you received your compensation so quickly 💼💰 Our goal is to make the claiming process as simple and stress-free as possible, and we’re delighted that your experience exceeded expectations 🙌 Thank you for your trust and for choosing AirAdvisor! 💙 Warm regards, The AirAdvisor Team

Dear Mahym Amanova, Thank you so much for your kind and thoughtful review! 🙏😊 We are really pleased to hear that we were able to successfully resolve your case and secure the compensation you deserved. 🎉 We completely understand that the process took longer than expected, and we sincerely appreciate your patience and trust throughout what can sometimes be a lengthy journey. ⏳ Your kind words about our professionalism mean a great deal to our entire team. ⭐ Every case we handle is approached with dedication and care, and knowing that this was reflected in your experience is incredibly rewarding for us. 💙 Thank you for choosing AirAdvisor and for taking the time to share your experience. Should you ever need our assistance again in the future, we will always be here for you! ✈️😊 Warm regards, The AirAdvisor Team

Dear ROSA COROMINAS, Thank you so much for this wonderful and detailed review! 🙏😊 We are absolutely thrilled to hear that you had such a positive experience with us from start to finish! 🌟 Guiding our clients through every step of the process, staying responsive, and ensuring everything runs smoothly is exactly what we aim to deliver every single day. Knowing that we achieved all of that in your case is incredibly rewarding for our entire team. 💙 We are also glad to hear that our flexible payment options worked well for you and that your compensation reached you exactly as expected. 💶✅ That is always our goal — to make the entire experience as seamless and stress-free as possible for our clients. Your trust and kind words mean the world to us, and we are so grateful that you took the time to share your experience. 🙌 Should you ever need our assistance again in the future, please do not hesitate to reach out — we will always be here for you! ✈️😊 Warm regards, The AirAdvisor Team

Dear Diana, Thank you so much for your wonderful feedback! 🙏😊 We are thrilled to hear that your compensation was successfully processed and received within 10 days! 🎉 Our team works hard to handle every case as quickly and efficiently as possible, and it is incredibly rewarding to know that we delivered on our promise. ⭐ We appreciate your trust in AirAdvisor and are glad we could help you claim what you were rightfully owed. 💙 Should you ever experience a flight disruption in the future, do not hesitate to reach out — we will always be here to help! ✈️😊 Warm regards, The AirAdvisor Team

Dear Virginie Aubert, Thank you so much for your wonderful feedback! 🙏😊 We are thrilled to hear that you had a great experience with us! 🌟 Our team always strives to provide the best possible service, and knowing that we made a positive difference means a lot to us. 💙 Should you ever need our assistance again, don't hesitate to reach out — we're always here for you! 🤝✨ Warm regards, The AirAdvisor Team

Dear David Stevenson, Thank you very much for taking the time to share your detailed experience! 😊 We’re sorry to hear about the disruption you faced — a two-day delay and multiple cancellations can be extremely stressful and inconvenient ✈️ We’re glad that despite the initial refusal from the airline, we were able to step in, handle the process, and successfully secure your compensation within a relatively short time 💼💰 You are absolutely right that airlines may sometimes refer to reasons such as weather conditions, and in such cases it can be difficult for passengers to challenge these decisions on their own. This is where our role becomes important, as we work to review the case, gather supporting arguments, and pursue the claim further on your behalf. We also appreciate your honest feedback regarding our commission. Our pricing reflects the work involved in handling claims, especially in cases where airlines initially deny compensation. At the same time, the no-win, no-fee model ensures that there is no financial risk for our clients. We’re pleased to hear that, overall, the process was simple and stress-free for you, and that we could achieve a positive outcome. Thank you again for your trust and recommendation — it truly means a lot to us 🙌💙 Warm regards, The AirAdvisor Team

Dear Lucian Romascanu, Thank you very much for your fantastic feedback! 😊 We’re delighted to hear that you found our service prompt and professional, and that you’ve had a 100% success rate with us so far ✈️💼 Your recommendation means a lot, and we truly appreciate your continued trust in our service 🙌 Thank you again for your support! 💙 Warm regards, The AirAdvisor Team

Dear Aleksandr Chernenko, Thank you so much for your feedback! 😊 We’re glad to hear that you appreciated the fast responses and constant status updates ✈️💬 Keeping our clients informed at every step is very important to us, so it’s great to know this made a positive difference in your experience 🙌 Thank you again for your trust! 💙 Warm regards, The AirAdvisor Team

Dear Sami, Thank you very much for your kind feedback! 😊 We’re delighted to hear that you are fully satisfied with our service and found it efficient ✈️💼 Your satisfaction is our top priority, and we truly appreciate your trust 🙌💙 Warm regards, The AirAdvisor Team

Dear Darlene Azulay, Thank you so much for your kind words! 😊 We’re delighted to hear that you had a great experience and found our service trustworthy ✈️💼 Handling airlines can sometimes be complex, but our team is experienced in managing the process, communicating effectively, and ensuring that our clients’ rights are properly represented. We’re glad this made a positive difference in your case 🙌 Thank you for your recommendation and for trusting us! 💙 Warm regards, The AirAdvisor Team

Dear Docig, Thank you for your feedback! 😊 We’re glad to hear that you had an overall good experience with our service ✈️💼 At the same time, we truly appreciate your comments regarding communication. We understand how important timely updates are, and we’re sorry if you felt the need to chase for information. This is certainly not the experience we aim to provide. Your feedback is very valuable to us, and we will use it to improve our communication and ensure more proactive updates moving forward 💬 Thank you again for your trust and for helping us improve! 🙌💙 Warm regards, The AirAdvisor Team

Dear Valentina Popatanasovic, Thank you very much for your kind feedback! 😊 We’re delighted to hear that the entire process was smooth and that the guidance provided made everything clear and easy to follow ✈️📄 It’s great to know that you received your compensation promptly — that’s exactly what we strive for 💼💰 Thank you for your trust and for choosing our service. We truly appreciate your support! 🙌💙 Warm regards, The AirAdvisor Team

Dear Pablo Lozano Beltran, Thank you very much for your detailed and thoughtful feedback! 😊 We’re glad to hear that you found the process clear and effective, and that we could help you understand your passenger rights while handling everything on your behalf ✈️💼 It’s great to know that our communication felt consistent and transparent throughout the process — that’s something we always strive for 💬 We’re also happy we were able to get the airline to respond and secure your compensation in the end 💰 You’re absolutely right that timelines can sometimes be longer, depending on the airline’s responsiveness, and we truly appreciate your patience and understanding in this regard 🙌 Thank you again for your trust and for sharing your experience! 💙 Warm regards, The AirAdvisor Team