ALLPCB offers one-stop services for electronic manufacturing, including PCB fabrication, components sourcing, SMT, and assembly.ALLPCB is a contemporary high-tech enterprise that integrates research and development, production, and sales seamlessly. Since its inception, ALLPCB has been unwavering in its dedication to delivering top-speed PCB manufacturing services for makers, electronic engineers, and all electronic users. To facilitate our customers in reducing product development timelines and enhancing market competitiveness, ALLPCB has independently developed an advanced PCB online ordering system and CRM management system. This enables customers to obtain quotes, place orders, make payments, monitor production progress, and track logistics information—all conveniently online.Simultaneously, ALLPCB has made substantial investments in acquiring cutting-edge production and testing equipment and software from renowned global sources such as the United States, Japan, and Germany. Coupled with our self-developed online system and collaborative production facilities, ALLPCB significantly enhances production efficiency and reduces costs. Notably, our lead time can be as swift as 24 hours for standard double-sided PCBs.
Tried to order two simple 2 layer boards (10x10cm, quantity 10 each) with several v-cuts. They wanted additional charge (new cost should be $65.18, that is several the previously calculated costs). So I emailed them to cancel my order since there was no "cancel order" button on the website some where. But instead I get replied "After we checked your order G131684, the order type should be Panel PCB as Design, not Single PCB. The panel ways should be 10x12 and 8x10, and need V-scoring, according to your gerber files. Because of those, the price has increased. However, our price is still very competitive. I'm wondering if you still want to cancel it."
But I din't asked for a better price I just wanted to cancel. Even after replying to cancel thet order, 5 days later I noticed that they still didn't returned my payment even tough the order is officially "cancelled" according to their website.
So my advice to veryone out there, don't use this PCB service.
ALLPCB 回复2024-07-30
Hi Benjamin,
We sincerely apologize for any inconvenience you've experienced with us. We are continuously striving to enhance our pricing transparency and user experience, aiming to reduce any discrepancies that may arise from parameter variations.
We have already streamlined our refund process to ensure timely resolutions, eliminating delays caused by personnel absences.
Your satisfaction is our utmost priority. Should you have any further concerns or require further assistance, please reach out to us at [email protected]. Our dedicated support team is ready to provide you with the prompt and attentive service you deserve.
Warm regards,
ALLPCB Team
asked 2x for more money after order was already paid
I ordered PCBs and SMD assembling with kitted parts sourcing, and paid 154 USD on 02/28 for the PCBs and the service. A few days later they charged me 92 USD for the same order, however. Another day later they charged me again this time 20.36 USD, which was expected for the parts they sourced. Another week later, they found out that my PCBs require plated half-holes, and they charged me ridiculously 103.30 USD for this "special service". I paid a total of 350 USD for 10 assembled prototypes 12x16mm, parts not included.
When I placed my order, I sent custom chips from Canada to them for assembling, which was supposed to take not more than 2 weeks.
After 3 and 4 weeks I asked why my order is still not in fabrication, and they came up with some excuse like missing files, but did not mention at all that my chips haven't arrived.
6 weeks after I placed my order they told me they have never received my chips, and they would also need a silkscreen file for production.
6 weeks after my project has passed the audit!! They said production would take 4 weeks, but they wasted additional 2 weeks before even telling me the parts wouldn't have arrived.
I will send them the my chips again, and they promised me to be able to finish my boards.
I will only believe this when I finally receive my modules, completed with my chips.
I think, a customer receives a quote, pays for it, and that's it. But I had to pay 225% of what the quote and the initial payment was. If they would have shown me that I had to pay 350 instead of 150 USD for the same job, I would have definitely ordered somewhere else. I went with Allpcb because they quoted me the best price in the first place.
I changed my review from 1 to 2 stars due to the fact that the product quality I received in the past is definitely high, and I didn't have such problem with former orders.
ALLPCB 回复2024-07-22
Hi Volker,
Thank you for your valuable feedback and recognition of our product quality.
We sincerely apologize for your negative experience with ALLPCB. We acknowledge that there have been issues with our service process in the past, particularly with SMT orders. We have learned from this experience and are continuously improving our service processes to increase customer satisfaction.
For SMT orders, we have now implemented a comprehensive review process to ensure pricing accuracy and smooth order flow. In addition, we have introduced an intelligent delivery monitoring system. Customer service specialists will constantly monitor the arrival of PCBs and each component related to the SMT order and will take immediate action to ensure on-time delivery.
If you encounter any problems, please don't hesitate to contact us at [email protected]. Our dedicated team will be happy to assist you promptly.
Best regards,
ALLPCB Team
The first time I sent the Geber files they I was quite happy with them, as this was my first prototype boards. These were single layers boards. One side the silk screen print, the other side, the solder mask. Simple Right?.. I made some small adjustments to my circuit and resent the files. They printed all the files on one side of the board and said it was my problem for not naming the files? The problem is that I had not changed any of my file names, just the circuit. And as they had already manufactured my circuit boards before with the syntax...gb0...gb2, there was no change there.
Hi Yuki,
Does this mean that that you will not make my boards?
You made me the first board correctly, because the engineer who made my first boards understood that on a single (1 layer) board the silk screen and circuit MUST be on opposite sides. It’s the only way the board can work.
NOT the silk screen and circuit on the same side, this is for (2 layer) boards.
Look at the pictures,
1. The first board you made for me is correct. Order ID: G98725 yes all your layers are named'GBXXX',
The factory engineer needs to look and understand that (1 layer) boards MUST have the circuit on one side and the silk screen on the other side.
2. The Gerber file that I sent you for the second board Order ID: G100365 have the same named'GBXXX',
Only the circuit was changed not the files.
Hi,
Sorry for replying so late, it's true that the factory missed it.
We have arranged the factory to reproduce, and hope to solve your troubles.
Best Regards,
Hi Domic,
I can understand your feeling. But the problem is not because that our factory fabricated your boards incorrectly. The reason is that the names of files are not correct. According to your design, our engineer can distinguish which layer is copper, solder mask, silkscreen ...etc, but he didn't know the solder mask and silkscreen shouldn't be at the same side. Because according to the names of files, they should be on the same side. Besides, your orders are not handled by the same engineer each time. So our engineer didn't know your design last time. We just fabricate your boards according to your files. If we refund money to you, there will be someone in our company who needs to undertake this cost. But according to the current condition, we cannot find such person who has made mistakes on your order.
I hope that you can undertand.
Order at your own peril
It was my first PCB Assembly order and needless to say I was so nervous that I made many mistakes. Once I uploaded my Gerber file, their service Daria helped my through all my questions and problems, professionally and patiently.
And their prices are always very competitive and placing an order on the ALLPCB website is very easy. The final products turned out to be wonderful! You also can see that the product colors were perfect and the printing was especially clear! Amazing, these turned out better than I imagined. I have to say, it is really a wonderful experience at ALLPCB. Thank you for all your help and great work ALLPCB!
I would rather eat my own arm than deal with them again.
Truly a horrible, terrible company.
a 6 DAY leadtime turned into a 6 WEEK NIGHTMARE. They made promise after promise for shipping, which were never kept. This was a pretty serious $2300 order.
DO NOT USE THEM!
ALLPCB 回复2024-07-30
Hi Carel,
We sincerely apologize for the delay in fulfilling your order and the resulting inconvenience. We recognize the frustration such delays can cause and deeply regret any impact on your experience with us.
Over the past few years, we have been actively working to enhance our order fulfillment processes to ensure more reliable and timely deliveries. Our efforts have focused on proactively identifying and mitigating potential issues that could affect our delivery schedules.
We also want to apologize for the late response; we recently retrieved our business account on Trustpilot. If you have any further concerns or questions, please do not hesitate to contact us via email at [email protected].
Warm regards,
ALLPCB Team
Using the AllPCB online ordering system is so easy to use and intuitive. The price is updated as you add the board information. It is so easy to swap and change board settings to get the board and the price that is right for you. Once ordered the site allows you to track the progress of the PCB through manufacturer to delivery. My boards are now being used with Arduino UNOs to provide 64 IO ports, a board can be seen populated and mounted on a UNO in the photos. My boards were made and delivered in good time even over the Xmas period. The quality was very good and I got the boards exactly as I had designed them. From the great service I got I would recommend AllPCB. Once ordered the site allows you to track the progress of the PCB through manufacturer to delivery. My boards were made and delivered in good time even over the Xmas period. The quality was very good and I got the boards exactly as I had designed them and fast. From the great service I got I would recommend AllPCB.
This is our second order for a double sided pcb with 0,5mm pitch components.
Placed the order on saturday afternoon (europe time) pcb shipped on Monday ... arrived on thursday!
A comment on the silk screen:
The first order was a very small pcb and we got a good product but not so perfect silk screen.
The second order was for more pieces and bigger size the silk screen look perfect!
I think they have two different printing process for small quantity prototypes that look fuzzy and production that look very sharp also on 0,9mm text.
PCB are very well packed and we found some pieces in excess than ordered.
Have tried my 2nd orders from ALLPCB, Perfect and fast production, low prices but high quality. The best pcb producer ever. Thank You!
Highly recommend ALLPCB, really good PCB fab. Surely I will put new projects to them.:)
Once again, very nice PCB from ALLPCB ! They worked directly on the pcbdoc file from Altium. This is a great solution and a time saving for me ! The PCB was delivering earlier than expected. I think ALLPCB is one of the fastest PCB manufacturer. Thank you !
As always excellent service, fast delivery, top quality. Nice Small pcb with connectors. Instead of making some wires, I made small PCB with connectors and project is nice and more professional
Inconsistent quality and poor customer service
Made a first order earlier and it was good, but when i made my second order the quality dropped. Copper layers seems fine but the silk mask layer is poorly done. Most of the legends were very blur.
Filed a complaint to them but they just try to brush it off by saying the legends could still be identified. Having doubts about their quality control if they deem this sort of quality should be acceptable.
ALLPCB 回复2024-07-30
Hi Zy,
We are truly sorry to hear that the quality of your order did not meet your expectations, and we apologize for the delay in our response. We have recently reinstated our business account on Trustpilot to ensure we can promptly address feedback like yours.
At ALLPCB, we hold the stability and consistency of our product quality in the highest regard. Please rest assured that this is not indicative of the standard of service we strive to provide.
To resolve this matter, we would like to offer you a full refund. Could you please send your order number to [email protected]? Our dedicated support team will process your refund promptly and ensure that this issue is thoroughly addressed.
Warm regards,
ALLPCB Team
This is the first I try ALLPCB.com. I order 50pcs 4 layers 35mm x 23mm PCBs.
Here are some basic specifications:
8 mil trace/space
1.6mm FR-4
TG130/140
white soldermask.
My design is not completed and the sale rep Erin find out some errors in my design. Many thanks to her.And the quality is good when I make a test on them.
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