Ancestry.com

We're sorry to hear that you've been experiencing this, Jim! You can find our recommended troubleshooting for this here: https://support.ancestry.com/s/article/Fixing-Page-or-Button-Problems-on-Ancestry?language=en_US Please don't hesitate to reach out to our support team if the issue persists. We've linked our contact details below. Thanks for your patience! https://support.ancestry.com/s/contactsupport?language=en_US

Thank you for the 5-star review, Katie! We’re thrilled to have you here and can't wait for you to experience all of our tools and records once you're ready to start a subscription. If you ever need any help getting started or choosing the right plan for your research, please let us know!

Hi Crystal, thank you so much for sharing your experience! Discovering hidden family secrets and connecting with wonderful relatives you never knew existed is such a powerful journey. There is truly nothing like the gift of "knowledge of self" and understanding the roots that make us who we are. We are honored to have been a part of your journey of self-discovery!

Hi John! We are so glad that you've found Ancestry easy and user friendly! Here's to exciting research adventures ahead!

Hi OS, thank you so much for the fantastic 5-star review! We are absolutely thrilled to hear that our virtual assistant was able to guide you and resolve your issue so quickly and patiently. We work hard to design helpful, smart tools that respect your time and make finding answers a breeze. Knowing that our system stood out so positively for you is incredibly rewarding. Happy researching on your family history journey!

Hi Erin, thank you for sharing your honest feedback with us. We are so glad to hear you received an AncestryDNA kit as a gift! Your suggestion of including an extended membership period with a kit purchase is a great piece of feedback, and we've shared it directly with our product team!

Hi Ann, thank you for the wonderful 4-star review! We love hearing how our historical documents have opened up a whole new world of research for you. Enjoy continuing your journey of royal discovery!

Hey there, Lori! Even if you only log in once in a while, your family tree will be right here waiting for you whenever inspiration strikes. We're always adding new records. Happy researching whenever you get the chance!

Hi Cynthia, thank you so much for taking the time to share your experience! Getting locked out of your account, especially due to an unexpected email suspension, can be incredibly stressful! We are absolutely thrilled to hear that our customer service representative was able to step in and get you back into your account in just a few minutes. We'll be sure to pass your kind words along to our support team. Happy researching!

Hi Dr B, thank you for being a long-time member. We're sorry to hear about the frustration with the site and would be eager to help look into this better for you by giving us a call at 1-800-262-3787.

Thank you, Reg! We love hearing that you're finding the facts you need to build your tree. We appreciate you choosing us for your research!

Hello John, we're sorry to hear about your frustration. To view or link to other members' trees, you generally need to search for them via public member trees or look for hints. We'd love to help you navigate this—please reach out to our support team at 1-800-262-3787 so we can guide you through it.

Thank you so much for sharing this beautiful experience with us, Renee. We are incredibly honored to help you connect with your ancestors and uncover these invaluable pieces of your family history.

We're very happy to hear this, John!

Thank you for bringing this to our attention. We understand how important having a robust number of SNPs is for detailed matching. Our team is actively monitoring the data quality and processing consistency for all tests run on our current platform. To help us investigate what you are seeing with your specific results, could you please reach out to our support team directly with your account details? We want to ensure your data is processing correctly and provide any clarification needed. We've linked our contact details below. Thanks for your patience! https://support.ancestry.com/s/contactsupport?language=en_US

Hi Ken, thank you so much for taking the time to share your review! Celebrating 20 years of building your family tree with Ancestry is an absolutely incredible milestone. We are so honored to have been part of your genealogical journey for two decades.

Hi Iris, thank you so much for sharing your experience! We know how stressful and overwhelming it can feel when you think you've lost your original application or tree progress. We are absolutely thrilled to hear that Sino was able to step in over chat, put your mind at ease, and get everything sorted out for you so quickly. We will be sure to pass your wonderful praise along to Sino! They will be delighted to hear it! Happy researching!

Hearing this makes us glad, Sharon!

Thank you so much for the wonderful review, Sharon! We are thrilled to hear that our support team was able to quickly and friendly resolve your gift membership activation. Enjoy exploring your family history!

Hello, MC! We're sorry to hear about the complications in building your family tree. We hope you'll find this information helpful in ensuring the correct relationships are reflected in your work here: https://bit.ly/3whtJxK