Ancestry.com

Hi Kenneth, thank you so much for the wonderful 5-star review! We love the phrase "a journey of discovery". That is exactly what family history research is all about! It is incredibly rewarding to hear that Ancestry has helped you uncover so many relatives who had been lost to the ages. Bringing their stories and names back into the light is such meaningful work! Happy researching!

Hi Val, we are sorry to hear about your frustration with our subscription options and cancellation terms. We want to reassure you that any photos you upload to your own family tree are yours and will always be free for you to view, download, and share. If you are trying to view photos from other members' trees or search historical news articles, these features often require a specific membership level or a subscription to our partner site, Newspapers.com. Regarding the cancellation fee, this typically applies only to our discounted annual plans if they are ended before the 12-month agreement is up.

Thank you for sharing your review, Pam! We're thrilled to hear that Ancestry makes your research easy and efficient, and it's wonderful that you are collaborating and sharing your findings with others. Best of luck as you continue to discover your family story!

Thank you for sharing your journey with us! We're thrilled that Ancestry tools are helping you trace your family story. We wish you the best of luck with your continued research!

We are very sorry to hear about your experience and any confusion regarding your trial and subsequent charges, KG. If the membership was canceled, there should not have been any ongoing charges. If you are not seeing the charges in your Ancestry settings, you may have more than one account. Please give us a call at 1-800-262-3787 so we can look into your billing in more detail and assist you further.

Hello wysiwyg! Thanks for taking the time to leave this review. When you see these alerts in the Tree Checker using ProTools, they are meant to flag statistically unlikely dates, like a very young maternal age. A flagged detail doesn't mean your documented data is wrong; it's simply an alert to double-check. You can easily hide this alert by clicking the 'X' in the side panel. For step-by-step instructions, check under the 'Fixing errors' heading in this article: https://support.ancestry.com/s/article/Tree-Checker-in-Ancestry-Pro-Tool If you need any further assistance, please don't hesitate to contact our support team here: https://support.ancestry.com/s/contactsupport Thank you for being a valued Ancestry member!

Thank you for the lovely review, Kay! We're so glad to hear that Ancestry has helped you bring your family's history to life.

We're so glad to hear that, Ginger! Making your family history easy to access is exactly what we strive for. Thank you for taking the time to share your review!

We completely understand that the cost of a subscription can be a significant investment, and we hate to hear that it is keeping you from exploring further into your family tree. We try to offer a variety of access levels, as well as occasional promotions, to help users continue their research. We also highly recommend checking out our free resources, such as the Ancestry Support articles or community message boards, which can sometimes provide new avenues for your search without additional costs. We also offer a webinar series at no cost to you, you can learn more here: https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzus

Thank you for this lovely feedback, Linda! We love being your go-to source for researching past relatives, and we wish you all the best with your continued discoveries!

That's amazing, Lloyd! We're thrilled to hear that you've found our hints so helpful and that you've been able to trace your family so far back in time. Thank you for taking the time to leave this review!

We're sorry to hear that you've been having trouble with this, Sigrid! You absolutely should be able to have a 2nd husband listed in your tree. You may need to fix the relationships on your profile within the tree. You can find guidance for this here: https://support.ancestry.com/s/article/Fixing-Relationships-in-Trees?language=en_US If you continue to have any trouble, please don't hesitate to reach out to our support team directly. We've linked our contact details below. Thanks for your patience! https://support.ancestry.com/s/contactsupport?language=en_US

Thank you for taking the time to share your thoughts on this particular tool. Our product team appreciates all kinds of feedback and suggestions. If you would like to submit some feedback on this, you can do so through the following link: https://support.ancestry.co.uk/s/article/Providing-Feedback-About-Ancestry Best wishes in your research!

We're glad to hear that your issue was easily resolved, Lyn! Many thanks for leaving this feedback, and we wish you all the best with your research on Ancestry.

We're delighted to have you back, Hilda! Thank you for taking the time to share this review, and we wish you much success with your continued family research!

This is wonderful, Lori! We are so glad that you've been able to make such meaningful discoveries on Ancestry, especially meeting those newfound 'cousins'—that must be so special. Thank you so much for taking the time to leave this review!

Hi Michael, thank you for sharing your story! We’re thrilled you’re enjoying discovering your heritage for yourself and your daughters! Please don’t worry about starting your tree with your grandfather! You can easily adjust your relationship links or set yourself as the "Home Person" whenever you're ready. We completely understand that researching on a fixed income can be frustrating. To help you keep exploring, we encourage you to check out our free Ancestry Academy videos or visit your local library, which may offer free access to Ancestry Library Edition.

We are so sorry to hear that you weren't able to find the Scottish records you were looking for, but we are very glad our support team was able to assist you with a smooth refund process within your guarantee window. Tracing Scottish ancestry can sometimes require navigating specific regional record releases. If you ever decide to dive back into your family history in the future, we would love to help you explore alternative search strategies or look into localized record sets. Thank you for sharing your experience, and we wish you the best of luck with your genealogy journey!

We completely understand your frustration and appreciate you sharing this honest feedback, Dennis. Our "Hints" system is designed to act as a starting point by surfacing potential matches, but because it pulls from a massive variety of historical data and member-submitted trees, it can definitely include historical noise or unverified information. For those serious about accurate genealogy, your approach is exactly what we recommend: utilizing the advanced Search function directly, critically evaluating the primary sources, and manually verifying each record before attaching it to a profile. We are continuously working to improve our algorithmic accuracy and vetting tools to reduce the fluff. Thank you for helping us understand where we can improve the experience for dedicated researchers like yourself!

Thanks for exploring your family history with Ancestry, Mary! We're delighted to hear that you find our site easy to use and that you've found plenty of records for your family. Wishing you all the best with your research