Ancestry.com

Thanks so much for choosing ancestry to help you in your research over the years, Carolyn! We're glad to know you've been able to uncover a lot of fascinating details, and we hope that in time you'll be able to solve the brick walls you've encountered too. We appreciate that getting stuck on a specific line or too can be irritating, but as you say yourself, resources are being uncovered and digitized each and every day! We look forward to the future insights you could make, and we hope you have a lovely start to your week, too!

We're so glad you think so, Linda! Thank you very much for your kind feedback. 😊

Thanks very much for taking the time to share your experience with us, Melinda! We know that not being able to log in can be so worrying, but we're thrilled to know that you were able to get the help you needed to get access to your account once again. We hope you'll be able to make some rewarding new discoveries as you pick up your research again, and we hope you have a lovely start to your week, too. 🙂

We are so happy to hear you've uncovered some exciting insights in your family history, Carol! Thanks as well for sharing your feedback about contacting our Support team. We're always happy to help! 😊

We're happy to hear this, Anthony!

Thanks for sharing this with us, Donielle. We know the wait for the results can be an anxious time. Once a kit reaches our lab, the testing process can take up to 6 weeks, though with priority processing, the results are often ready in 4 weeks. We hope that the results can help you with confirming that relationship, and if you'd like some tips for making the most of your Match list, please don't hesitate to check out the guide below. Thanks again for stopping by, and have a lovely day as well! Link: https://www.ancestry.com.au/c/discover/education/ancestry-dna-match-list-webinar

Terry, that is incredible to hear! We're thrilled to hear you've been able to trace your family roots that far back and wish you continued success with your research!

Hi Jason! We do appreciate any feedback our members wish to provide us. With that said, please rest assured that leaving feedback for us is entirely optional. If you're encountering any difficulty with getting logged in or accessing any particular tool or feature, please don't hesitate to reach out. Our support team is always happy to help! If that's ever needed, please don't hesitate to reach out via the link below. Thanks again! Link: https://support.ancestry.com/s/contactsupport?language=en_US

We're so glad you've enjoyed exploring those record suggestions, Susan! Thanks very much for taking the time to share your experience with us. We wish you every success in your continued research, too!

Thank you for sharing your feedback with us, M M! We completely understand that budgeting for family history tools can be a challenge. We are constantly working to improve our search engines and so thank you for taking the time to share your thoughts with us!

Hi Carol, thank you for sharing your experience. We completely understand how frustrating it is to deal with an automated system when you just want a quick answer to your question. We are so glad you were finally able to connect with a live agent who was kind, patient, and able to get your issue fully resolved! We really appreciate your patience, and we will share your feedback with our team to help us improve our support options.

Welcome to the club, Jean! We're so glad you've shared your 5-star review!

This is a wonderful review, Christine! We appreciate your shout-out on our customer service team! We' are so glad to be part of your family research journey! Thank you for being here!

Hi Christie! Tracing your tree all the way back to the 1200s is an amazing achievement, but finding out that your Great-Great-Grandmother was the writer Margaretta Byrde, and now owning some of her books, is absolutely magical! We are honored to help you and your family bring these stories to life. Happy researching!

Hi Art, thank you for your honest feedback and for your 20 years of research on Ancestry. We are very sorry to hear that recent performance issues and daily slowdowns have made your experience so frustrating. Please know that we do not take our members' feedback lightly. We are sharing your concerns about site speed and processor load directly with our development teams to help us address these bottlenecks. We value your long-term loyalty and hope we can provide you with the seamless experience you deserve moving forward.

Thanks for taking the time to share your concerns with us, Maria. We are sorry to hear of any unmet expectations from your match list so far. We appreciate the opportunity to confirm that your matches will list anyone that you share DNA with who have also tested with us. They can range from close family to distant cousins. Collaborating with those matches, even the distant ones, to find your shared ancestors can be a great method for uncovering new details about your family history. We'd love to share some tips to help you with this, and if you're interested, we'd highly recommend checking out the guides that we've linked below. We hope these can be a big help to you, and we wish you a lovely day, too! AncestryDNA 101: https://www.ancestry.com/c/discover/education/ancestrydna-101 AncestryDNA Match list: https://www.ancestry.com/c/discover/education/ancestry-dna-match-list-webinar Making the Cousin Connection: https://www.ancestry.com/c/discover/education/cousin-connection

Hi Geoff, we are so sorry to hear about the syncing issues that disrupted your tree and created so much extra work for you. We know how frustrating it is to spend hours merging duplicates and fixing broken connections. Because the syncing tool relies on systems managed by MacKiev (Family Tree Maker), please consider reaching out to their support team directly for help preventing this from happening again.

Hi Christie, we hear you loud and clear, and we are so sorry for the frustration and tears this update has caused. You have waited years to be able to jump into this research, and it is incredibly disappointing to have that momentum halted by a layout change. Having to switch screens constantly is exhausting, and we completely understand why you had to walk away. We are sharing your specific feedback regarding the side-by-side layout and the physical accessibility challenges of taking manual notes directly with our engineering and design teams. We want to ensure Ancestry remains a tool that empowers your research, and we appreciate you letting us know where we missed the mark. Please also share your information here if you can: https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry?language=en_US

What an amazing journey, Leslie! Tracing your family tree across England, Ireland, and Canada is quite an adventure, and discovering that 1700s signature in County Cork is an absolute dream find. Thank you for letting Ancestry be a part of your dedicated research!

Thank you for being with us since the beginning, Frederick! It is incredible to think how far genealogy has come—from microfiche and CDs to where we are today. We truly appreciate you taking the time to share your journey with us!