Ancestry.com

Thanks for getting in touch lately, Joe. We're sorry to hear of any unexpected billings, and we can certainly take some time to advise on our cancellation fees. We can confirm that our 6-month or annual memberships that are billed on a monthly basis, specifically, are subject to an early cancellation fee. This is because, though you are billed on a monthly basis, you are committing to the full 6 or 12 months, with the cost split up at a discounted rate. This is explained during the order process, and within our Terms and Conditions too. With that said, we also offer 6-month and annual memberships that are billed up-front, in addition to monthly memberships that are not subject to that fee, which start from $24.99 a month. Even with this in mind, if this wasn't communicated to you effectively when ordering your membership with us, we sincerely regret to hear this, and we'd be anxious to log your feedback to you. We hope this insight is helpful in addressing that fee, but if you need any additional assistance with your account, please don't hesitate to contact our support team. If that's needed, you can get in touch with them here: https://support.ancestry.com/s/contactsupport?language=en_US Thank you again for contacting us so we could share this insight.

Thanks for contacting us lately, Wendi. We appreciate you trying Ancestry, though we're sorry to learn of any difficulty with navigating things. We appreciate that getting started can include a learning curve. We'd love to share some tips to help you, should you be interested in researching with us again in the future. We'll link to some videos below on the topic of starting your family tree and searching for records as well. We hope these can be a big help! Family Tree Building 101: https://www.ancestry.com/c/discover/education/family-tree-building-101 Search tips and Tricks 101: https://www.ancestry.com/c/discover/education/search-tips-and-tricks-101 Additionally, if your mom has already built a family tree on our website, we wanted to let you know that that tree can be shared with you, so you can view that research. You can find a step-by-step guide on how to share family trees here: https://support.ancestry.com/s/article/Sharing-a-Family-Tree We hope these resources can assist you, but if you need any help from us at all in the future, please don't hesitate to get in touch. If that's ever needed, you can contact us here: https://support.ancestry.com/s/contactsupport/?language=en_US Thanks again, and have a lovely day!

Hi Shannon. Thank you very much for getting in touch to flag this unfortunate matter with us. We'd be anxious to take your feedback on board about this. We strive to provide all of our members with the best possible experience when and if they need to reach out to us, and if you encountered a back-and-forth with conflicting information then we'd certainly want to ensure that this is taken under carefull consideration and review. We truly appreciate you getting in touch so we can continue to improve the service we offer, and we sincerely regret any inconveneince this matter may have brought about. We appreciate you taking an interest in Ancestry and we wish you every success in your research endeavors moving forward.

Hi there, and thanks very much for taking the time to share your concerns with us. We're sorry to hear of any difficulty in making the most of our site lately. It would be great to learn more about your experience, so we can do our best to assist you. Please don't hesitate to get in touch with our team through the details below so we can take a closer look at the changes you've encountered recently. We'd be glad to take your feedback on board, and also assist you in navigating any tools and features we offer. Live Chat: https://support.ancestry.com/s/contactsupport/?language=en_US Phone Support: 1-800-262-3787 Regarding the obituaries you mentioned, it sounds like you may be referring to obituaries from Newspapers.com, which have been indexed on Ancestry in recent years. Newspapers.com first became available in 2012, and The Publisher Extra membership was introduced on that website back in 2016, providing unique access to many newspapers' archives that are still under copyright with editions that had been published more recently. While a sperate membership to Newspapers.com was required to access those more recent clippings in the past, our All Access membership on Ancestry will cover access to these. The All Access subscription is a Family Plan as well, that can be used by up to 5 people, making it pretty good value. If you'd like to learn more about that membership, you can do so here, or by getting in touch with us through the contact details above: https://support.ancestry.com/s/article/All-Access-Membership Thanks very much for contacting us so we could share these details with you. We hope this can help a little, but we look forward to hearing from you soon so we can assist you further.

We're so glad you're able to give your children, grandchildren and great-grandchildren the gift of their family history, Donald! It's lovely to know that you've enjoyed the journey so far. Thank you very much for sharing your experience with us!

Thank you very much for your kind feedback! We're so happy to know that you've enjoyed exploring the collections and tools that we host. We look forward to the future discoveries you could make!

Thanks for taking the time to share your concerns with us, Stephanie. If you need immediate assistance with your account, we'd recommend getting in touch with our team either via Live Chat or over the phone. We'll list these contact options below for reference. Live Chat: https://support.ancestry.co.uk/s/contactsupport/ (UK) Phone Support: 0800-032-6469 We look forward to hearing from you soon!

Thanks so much for choosing Ancestry as your research partner over the years, Patrick. We hope that researching and preserving your family history has been a truly rewarding journey!

Hi there, Quishana. We are truly sorry for this experience. Gifting a kit for Christmas should be a special moment, and waiting seven months without results—while dealing with subscription charges—is completely unacceptable. We fully understand your disappointment. When a sample needs to be resent, our goal is to process the replacement as quickly as possible, and it is clear we failed to deliver the timely service and communication you deserved. We want to fix this for you immediately—including reviewing any subscription charges and getting an urgent status on your replacement sample. Please contact our support team directly at https://support.ancestry.co.uk/s/contactsupport/ (Mon–Fri 9am–9pm GMT, Sat–Sun 12pm–9pm GMT) so a member of the team can resolve this today

Thanks very much for taking the time to share your research journey with us, Linda! We're so glad to know that you've been able to make the most of the research tools we offer to help you piece together the puzzle that is your family tree. We wish you every success in your continued research!

Thanks you very much for choosing Ancestry to help you in your family history research over the last two decades, David! We're so grateful for your kind feedback, and we're excited for the discoveries you could make moving forward as more and more records become available over time. Thanks again!