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AutelStore.co.uk

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233 条评价

4.5233 条评价
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关于 AutelStore.co.uk

数据更新
网站
www.autelstore.co.uk
分类
车辆与交通
所在地
中国
状态
待认证
近 12 个月
80 条评价
差评回复率
23%（7/31 条）
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+86-13429866263[email protected]www.autelstore.co.uk

商家自述

AutelStore.co.uk provides you original Autel Tools with online update including comprehensive diagnostic systems MaxiSys series (such as Autel Ultra, Maxisys Elite II PRO, MS906 PRO, MS908S PRO II, Ultra EV) and MaxiCom series (Such as Autel Ultra Lite, Autel MK908 PRO II, MK908 II, MK808s/ MK808Z, MK808Z-BT/ MK808BT PRO, MK808Z-TS/MK808S-TS, etc), as well as Autel IMMO Tools (Such as Autel IM508S, IM608 II, IM608 Pro II, XP400 Pro, etc). Also the new Autel 900 Series tablet (Such as Autel MK900, Autel MK900-BT/MK900BT, Autel MK900TS,Autel MP900/ MP900E, Autel MP900BT/ MP900-BT, Autel MP900TS,etc). AutelStore also provides innovative solutions for other specialized vehicle diagnosis, such as the TPMS Tools

以上内容由商家自行提供，未经平台核实。

AutelStore.co.uk靠谱吗？

AutelStore.co.uk（www.autelstore.co.uk）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 233 条用户评价，属于车辆与交通分类，口碑优秀。87% 的评价为 4 星及以上，12% 为 1 星；商家回复了 23% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-25。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient service, noting that software renewals, subscriptions, and purchases are completed smoothly within short timeframes with zero hassle. Consumers also deeply appreciate the friendly staff members and direct communication channels like WhatsApp that provide continuous guidance throughout the entire activation process. Some reviewers were not happy with product specifications, reporting frustrating situations where expensive diagnostic devices unexpectedly became completely unusable after standard updates. A few customers additionally mentioned experiencing poor customer support interactions, receiving unhelpful responses and rude communication when trying to resolve technical problems.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

S
Spencer Harper英国 · 写过 1 条评价 · 体验于 2026-07-06 ·

Disgusting customer service

Disgusting customer service. Accusing me of trying to scam the company after their product didn’t have the correct specs I was expecting and trying to get a refund/return within their period. Maybe don’t call your customers a scammer and throw in swear words. It’s unprofessional and rude

AutelStore.co.uk 回复2026-07-06

Hello Sir, Thank you for taking the time to leave your review. I appreciate the opportunity to respond publicly, as it allows me to clarify what actually happened and explain our position regarding this transaction. You placed an order on our website in June. The device was delivered and registered on June 18th. Our first communication from you came on July 3rd, when you opened with the words: "GIVE ME MY REFUND. SCAMMERS. YOU ARE DISHONEST." In that initial message, you claimed we had not provided what you purchased, and you demanded a refund—but at no point did you mention returning the product. You simply asked for your money back. I promptly replied with your tracking details and referred you to our return policy, which clearly states that refunds within the first month require the return of the full kit. After the weekend, you reached out to us via WhatsApp, again starting with aggressive language and demanding a refund without any mention of returning the device. You also threatened to involve your bank if we did not comply. I want to be clear: I am not misrepresenting this sequence of events. In line with our policy, I provided our return address and asked you to send the device back first. You responded that you had already received a chargeback from your bank and no longer wanted the product. When I reiterated that you simply needed to return it to us, you said you preferred to wait until the bank's dispute process was fully resolved. At this point, you have received your money back through your bank, and you have our return address—yet you have not shipped the item back to us. You object to being called a scammer, but from our company's perspective, a buyer who keeps both the product and the refund without making any effort to return the item is acting in bad faith. If you genuinely do not want the device, why hold on to it for so long? Why not return it and bring this matter to a close? We have been an authorized Autel dealer for many years, supplying genuine Autel tools to the UK and EU markets. We always follow our company policies and treat every customer fairly. That means we cannot and will not issue a refund without receiving our product back. We understand that some local UK retailers may offer more flexible terms, but that is not our policy. We regret any inconvenience this situation has caused, but we hope this explanation provides a clearer and fairer picture of the events AutelStore Customer Service

Mark Nica英国 · 写过 3 条评价 · 体验于 2026-04-24 ·

For third year I have renewed my autel…

For third year I have renewed my autel maxisys ms906bt subscription with AutelStore.co.uk As always quick service and good price. Tool working perfectly, update works fine, all online services are up and running how they should. Access to servers available through the diagnostic functions, happy days

I
Ian英国 · 写过 6 条评价 · 体验于 2026-04-17 ·

I was unsure if this is a genuine site… Spider Senses went off

I was unsure if this is a genuine site and the checkout screen has a HOTMAIL address for paypal! autel.uk confirmed NO official products are sold online Is Buying from an Online Seller Safe? Autel DO NOT sell ANY products online, so the answer is probably not! Please purchase via an authorised UK reseller to avoid counterfeits, grey imports and locked out products. EDIT The five lines above are a quote from autel.uk who run the UK dealer network and supply genuine equipment. I have an old Autel OBD scanner somewhere but was about to buy something newer.

AutelStore.co.uk 回复2026-05-07

Hello Sir, thank you for contacting us. It seems you may never have purchased anything from us before, otherwise you wouldn’t have made such a statement. We deal with thousands of buyers from the UK and EU countries, and we’ve never encountered a device lock issue. If you are familiar with Autel, you would know that all Autel tools are made in China. So why would we offer a device that doesn’t work at all for our buyers? What would we gain from that? We value long-term relationships with regular customers. We don’t engage in one-time business that could cost us money and damage our reputation. AutelStore.co.uk Customer Service

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Paul Kent英国 · 写过 5 条评价 · 体验于 2026-04-10 ·

DO NOT BUY FROM THESE CLOWNS! Awful experience, grey imports, wrong items sent. Nightmare to deal with! YOU HAVE BEEN WARNED!

Ordered £350 worth of Autel TPMS sensors. What was sent was very different to what was advertised. Had no luck contacting Autelstore directly and had to raise a Paypal claim. Had the offer of a refund but I had to front the return postage back to China!! You know for a fact a company like this will deny all knowledge of them ever being returned and i'd lose my £350. Will have to keep them and try and use them. WOULD NEVER BUY FROM HERE AGAIN!!

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